EastEnders, BBC One

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Complaint

We have received complaints from some viewers about some aspects of a social worker’s role in the current storyline.

The BBC’s response

It is not our intention to portray social workers in a negative light. Whilst the audience has seen how much Lola loves Lexi, and seen her behaving responsibly in caring for her baby, her social worker has not. Each time the social worker visited, she regularly saw worrying behaviour that concerned her. The social worker also witnessed a series of other incidents and, under these circumstances; we believe the audience will have understood why she had to act quickly to remove Lexi when Lola was arrested for assault. There was no suggestion that the social worker’s actions arose from anything other than a genuine desire to protect Lexi, or that her concerns about Lola were unreasonable given the picture she and the previous social worker had formed over a substantial period of time. Although EastEnders tackles many social issues and always carefully researches the details, it is a drama and Lola’s story and that of the social worker are not intended to be representative of everyone in the same situation.

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