BBC - Commissioning - Troubleshooting

Production and Delivery

• Business and Production Guide
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  • Red Button
    • Join Anytime Quiz Delivery
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    • Vision Red Button Commissioning and Delivery Information
    • Sing-along Delivery Requirements
  • Slash Programmes redesign
    • Enhancing the design of programme pages
    • Migration of /programmes to new design
    • Troubleshooting
    • Design migration - frequently asked questions
  • Commercial Availability
  • How to deliver live/late programmes and OBs
  • HD Production & Delivery
• Credit Guidance
  • Full Credit Guidance
  • Opening Credits
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  • Credit Durations
  • Credit Positioning
  • Talent as Executive Producer Policy
• Branding Guidelines and Logos
  • In-house Productions
    • Opening Branding
    • Closing Branding
    • Closing Branding for CBBC / CBeebies
    • Closing Branding for Co-productions
    • Copyright Lines for In-house
    • On Screen Restrictions
  • Independent Productions
    • Copyright Lines for Independents
    • Opening and Closing Branding
    • Closing Branding for CBBC / CBeebies
    • Closing Branding for Co-commissions
    • Opening Branding Picture safe area / typeface
• Open University
  • OU branding and end credit guidelines
  • OU delivery requirements and publicity guidelines
• Programme Quick Checklist
• Editorial Guidelines and Safeguarding Trust
• Nations' Production and Delivery

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Troubleshooting

General
Why can I see new problems with my programme in the new design?
 
Episode guides
There are errors in my episode guide
That’s not the right description for my episodes
The episodes are in the wrong order
There are missing episodes
 
Pictures
Can I change my episode pictures?
All the episode pictures look the same
I don’t like my homepage picture
Why hasn't that episode got a pictue?
 
Recommendations
Where did those recommendations come from?
 

Why can I see new problems with my programme in the new design?

The new design can highlight a number of issues that were masked by the old design. These generally originate from the information that is extracted from the billings information for episodes originally submitted by the production teams or the images that accompany the episodes. Both can be amended.
 

There are errors in my episode guide

If the episode descriptions or episode numbers are wrong then it's because the billings information is incorrect. To correct them resubmit your P4A or billings email in the way you would usually. 
 

That’s not the right description for my episodes

This information was submitted with the billings by the production team. To amend them resubmit P4A or billings email in the usual way.
 

The episodes are in the wrong order

This information was taken from the billings submitted by the production team. If programmes are appearing the wrong order resubmit P4A or billings email in the usual way, making sure you say which order they should be in.
 

There are missing episodes

Submit the billings information for missing episodes via P4A or the billings email.
 

Can I change my episode pictures?

Yes you can. Send replacement images to iPlayer Picture Editors. Pictures need to be complied by the programme exec before you send them and will be replaced by the iPlayer Picture Editors in accordance to the iPlayer picture guidelines.
 

All the episode pictures look the same

This is because there is only one image available for the whole series. If you want a different picture for each episode, send replacement images to iPlayer Picture Editors. Pictures need to be complied by the programme exec before you send them and will be replaced by the iPlayer Picture Editors in accordance to the iPlayer picture guidelines.
 

I don’t like my homepage picture

The homepage automatically serves up the latest episode image. As before if you want to change images or add new ones to episodes, send replacement images to iPlayer Picture Editors. Pictures need to be complied by the programme exec before you send them and will be replaced by the iPlayer Picture Editors in accordance to the iPlayer picture guidelines.
You can't choose one picture and stick to it. The trick here is to think about making sure that you've got good pictures for your programme.  To Picture Publicity / iPlayer picture editors - if you can only supply a few pictures - maybe for brand and each series - then make sure they're really strong, and illustrative of your programme. 
 

Why hasn't that episode got a picture?

If an episode image has been replaced by a channel image it is because there currently isn’t an image for that episode. Send an image for that episode to iPlayer Picture Editors. Pictures need to be complied by the programme exec before you send them and will be replaced by the iPlayer Picture Editors in accordance to the iPlayer picture guidelines.
 

Where did those recommendations come from?

The 'recommendations: you might also like...' work? Feature uses genre and subgenre info, which comes from P4A and is construed from the billings info. See the list of genres used.
For a full explanation of how it works please go to the FAQ page.

If you think the recommendations are unrepresentative of your programmes you can tune the genres and sub-genres that it's classified by. Resbumit P4A and the recommendations will change.