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Proteus FAQs

Please read the Proteus FAQs below and the Proteus User Guide before contacting the BBC Proteus team for help.

Where can I find more information about the BBC Radio commissioning process?
What is Proteus?
How do I get access to Proteus and how long will it take?
Is there a Proteus User Guide available?
What software do I need to access Proteus?
I have forgotten my Username
I have forgotten my password
I have clicked Forgotten Password, why haven’t I received my password?
I have received my login details and password info but still can’t get in
How do I change my registered email address displayed on the top bar?
I’m entering a proposal and there are no commissioning briefs to select
I’m entering a proposal and the commissioning brief I need to select is missing
I can’t save my proposal
Can I enter proposal details and come back later to finish and/or submit?
Can I delete a proposal?
Why is The Guide Price per Episode blank?
Do I need to fill in the SAP field?
How much information do I put in the short / full synopsis?
I have saved my proposal, does this mean it has been submitted?
My proposal status says Departmental, does this mean it has been submitted?
How do I know if my proposal has been submitted?
I’ve submitted my proposal, why haven’t I received an automated email receipt?
The receipt contains strange characters and code, is anything wrong?
I have submitted my proposal, how can I edit or delete it?
I have created a proposal, why is the “Submit to Network” button missing?
I have missed the commissioning round deadline, what can I do?
How do I find out the results of a commissioning round?
Why has my proposal been rejected?
My proposal says “Re-Request” what does this mean?
How can I change my company name?

PROTEUS BROWSER FAQs
Do I need to use a particular internet browser for Proteus to work properly?
I have a Mac, which browser should I use?
How about Google Chrome?
How can I check which browser and version I’m currently using?
I’ve read the FAQs and the Proteus User Guide, where else can I get help?

 

 

Where can I find more information about the BBC Radio commissioning process?

http://www.bbc.co.uk/commissioning/radio

What is Proteus?

It’s a BBC web based system which enables independent production companies to enter and submit programme proposals to BBC radio networks.

H Accessing Proteus

It will take at least 7 working days, therefore please apply for a Proteus account well in advance of the closing date of a commissioning round.

See the following web page for more information:
http://www.bbc.co.uk/commissioning/radio/pitching-ideas/how-to-pitch.shtml

Is there a Proteus User Guide available?

Yes click here.

What software do I need to access Proteus?

Proteus is optimised for Internet Explorer 8 (IE8) on Windows 7.
For commonly asked questions about browsers, see Browser FAQs section. 

I have forgotten my Username

Your Username is sent by email when you register for an account.  Please keep this information safely.  If you have not kept this information contact the Proteus team.

I have forgotten my password

Forgotton Password

On the Proteus login screen, click the Forgotten Password button and enter your username/login.  An email will be automatically forwarded to your Proteus registered email address within 30 minutes.  Please refrain from clicking the button multiple times, as this will lock your account.

I have clicked Forgotten Password, why haven’t I received my password?

You will need to wait up to 30 minutes to receive the automatic email containing password information.  Please refrain from clicking the button multiple times.

The email will be sent to the email address which is registered within Proteus.  Please be aware that it is possible that your spam filter may have picked up the password email so you may wish to check your spam filter/junk folder.

I have received my login details and password info but still can’t get in 

Ty manually typing in your username instead of pasting it in as this can sometimes add in a space at the end of the characters which can cause a problem.

How do I change my registered email address displayed on the top bar?

Locate your username displayed on the right hand side of the top menu bar, click on the drop-down arrow and select “Change my Details”.

I’m entering a proposal and there are no commissioning briefs to select

Once you have selected a network, the commissioning briefs associated with that network will be available to select by clicking on the drop-down arrow.

I’m entering a proposal and the commissioning brief I need to select is missing

Please contact the relevant network.  Network contacts can be found via this link:
http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml

I can’t save my proposal

You need to ensure you have filled in all the mandatory fields.  These fields are indicated with an asterisk.  You may need to change the browser you are using.  Proteus is not guaranteed to work with any other browser than Internet Explorer 8 (IE8).   For more information, see browser FAQs. 

Can I enter proposal details and come back later to finish and/or submit?

Yes, you need to ensure you have filled in all the mandatory fields.  These fields are indicated with an asterisk.  Click Save at the bottom of the screen.  You can locate your proposal by searching via the title or you can click on the title in the Recently Viewed section at the bottom of the main page.

Can I delete a proposal?

The proposal can’t be deleted but as long as it hasn’t been submitted and the proposal status says “Departmental” you can overwrite the details.

Why is The Guide Price per Episode blank?

The network is responsible for entering information into this field.  Network contacts can be found via this link: http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml

Do I need to fill in the SAP field?

No, please leave this field blank.

How much information do I put in the short / full synopsis?

Advice may have been included in the Commissioning Guidelines document issued by the network relating to a particular round.  If you are not clear, contact the network.   
Network contacts can be found via this link:
http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml 

I have saved my proposal, does this mean it has been submitted?
My proposal status says Departmental, does this mean it has been submitted?
I’ve submitted my proposal, why haven’t I received an automated email receipt?

It can take up to 30 minutes after you have submitted your proposal to receive the receipt.  You may also wish to check your spam filter settings as this may have stopped the confirmation from appearing in your inbox.  You will need to check your spam/junk folder.

The receipt contains strange characters and code, is anything wrong?

Don’t worry, these characters will not be displayed when the commissioner reads your proposal(s).  We are working to ensure that coding is not displayed in receipts in the future.

I have submitted my proposal, how can I edit or delete it?

Once a proposal has been submitted and the status says “Network Received” it can’t be edited or deleted.  Please contact the network who will advise on the best course of action.
Network contacts can be found via this link: http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml

I have created a proposal, why is the "Submit to Network" button missing?
I have missed the commissioning round deadline, what can I do?

The ”Submit to Network” button disappears once a commissioning round has closed.  Contact the network for advice on the best course of action.  Network contacts can be found via this link:
http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml

How do I find out the results of a commissioning round?

The commissioning network will publish a commissioning round timetable.  This will include the date when the results are due to be released.  This information can be found in the Commissioning Guidelines document related to that specific round or it may be published on the BBC Commissioning website.

On results day, you will need to access Proteus, search for the proposal and look at the status.  If you submitted multiple proposals, you can conduct a search on that particular round.  The proposal status may say “Shortlisted”, “Conditional Commission”, “Rejected” or “Re-Request”.

For further information see the Proteus User Guide in the download section.

Why has my proposal been rejected?

Once you have searched for your proposal, click the “view” option located on the right hand side.  Scroll down to the “Proposal Notes and Feedback” section.  Contact the network for further information.  Network contacts can be found via this link:
http://www.bbc.co.uk/commissioning/radio/what-we-want/index.shtml

My proposal says “Re-Request” what does this mean?

The network may want you to edit your proposal.  This status allows you to add further information and submit the proposal again.  Please view your proposal and scroll to the “Proposal Notes and Feedback” section for further instructions from the network.  

How can I change my company name?

There are several options when you change company details.

1) If the company is effectively the same and the name is changing, please email details to RadioCommissioningEnquiries@bbc.co.uk

Once the BBC Radio Independent Company Production database has been updated, the Proteus team will be informed and your company name will be changed in the system.  You would keep the same Username and password, only the company name displayed would change.  Please note that this will change the name on all your past proposals as well.

2) If you are splitting into two or effectively closing one old company and opening another, the Proteus team would create the new company in Proteus.  Old proposals from the past would remain in the old account/under the old name. 

You will have to set up the new company via the normal process which involves it being added to the BBC Radio Independent Production Company database.   See the following web page for more information:
http://www.bbc.co.uk/commissioning/radio/pitching-ideas/how-to-pitch.shtml

PROTEUS BROWSER FAQs

Do I need to use a particular internet browser for Proteus to work properly?

Proteus is optimised for Internet Explorer 8 (IE8) on Windows 7.
Other browsers may not support the full range of Proteus functionality.

I have a Mac, which browser should I use?

Full functionality is not guaranteed and the Safari internet browser is not officially supported.

How about Google Chrome?

Internet Explorer 8 (IE8) is the only browser guaranteed to work with Proteus.  However, some independent companies have reported good results when using Google Chrome.  Our team is currently working to optimise Proteus for this browser and testing is on-going.

How can I check which browser and version I’m currently using?

Open any web page
Click Help (via grey menu bar at the top)
Click About Internet Explorer

help image

IE8 image 

 

 

 

 

 
 
 
 
 
 
 
  

 

                                                    
 I’ve read the FAQs and the Proteus User Guide, where else can I get help?

You can contact the BBC Proteus team via email or phone:

proteus.support@bbc.co.uk  Tel:  020 7765 5937  
 

The BBC Radio business, legal and rights requirements
How BBC Radio commissions programmes
Contact Information and Archives for programme research

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