I am in the UK, but get an error message saying that I am not.
Sometimes even though you're in the UK, it's possible you may see a message saying you're not. This could be because your computer is on a foreign-based network, or is routed overseas without you knowing. Some computer programs, such as web accelerators, can also cause your computer’s unique IP (Internet Protocol) address to appear as if it is outside the UK.
For rights and licensing reasons, our BBC technology system only recognises IP addresses provided by UK-based internet service providers (ISPs). If a CBeebies activity doesn't recognise your IP address at all, then you won't be able to play, stream or download the activity. You may find this problem occurs elsewhere, beyond CBeebies.
What can I do about it?
Occasionally it may simply be a network error, so it's worth closing your browser and turning your broadband/network router box off and on. This may get you a new UK-based IP address.
If this doesn’t work, you must contact your internet service provider (ISP) as only they can register your address. If your ISP has registered with the appropriate databases, our servers will update on the next regular refresh. You will have to wait until that time before you can play. Please do keep trying us on a regular basis to see if the situation has changed.
Why am I now told I'm outside the UK, I wasn't previously?
Sometimes your internet service provider (ISP) will allocate you a new IP address, or will carry out maintenance work that means you are given a new IP address. In some cases, this IP address will not yet be registered by your ISP as being in the United Kingdom, and as such CBeebies will no longer recognise you as being in the UK, even if you are. This is something your ISP is best-placed to fix, so you must contact your ISP as they alone can register your address.
Why has my child's favourite CBeebies show gone from the website?
You may have noticed that we’ve removed a number of older CBeebies shows from the CBeebies website. With brand new CBeebies shows and characters arriving on the website and the CBeebies channel all the time, we sometimes need to remove older shows in order to better focus our energy and resources on supporting new, groundbreaking and popular content.
We always try to balance our online offering so that it includes a range of CBeebies shows that work well online, and appeal to children of different ages and needs. Shows are also occasionally removed from the CBeebies website because they are no longer licensed by CBeebies.
1. Click the 'Customise and control Google Chrome' button in the top right of the browser.
2. Next click the 'Settings' option.
3. Scroll down to the bottom of the tab and click 'Show advanced settings'
4. Under the 'Privacy' settings, click the 'Content settings' button.
1. Go to the 'Tools' menu in IE and choose 'Internet Options'.
2. Click the 'Security' tab.
3. Make sure the 'Internet Zone' is highlighted and press the 'Custom Level' button to open the security options.
4. Look for the entry near the bottom of the list which says 'Scripting', then 'Active Scripting' and make sure it is enabled.
1. In Safari, go to the Safari menu and choose 'Preferences'.
2. Click the 'Security' tab.
1. Go to the 'Firefox' menu in the top left of the browser and select 'Options'.
2. Click the 'Content' tab.
Why are some games and activities not available on the CBeebies website?
Sometimes content is removed from the website because the brand is no longer licensed by us and we have to remove any relevant content. Should you access a game or activity where the page looks 'blank', it does not necessarily mean that the page is broken. It just means that the content has been removed. On the few occasions where we need to remove content, we also remove direct access to them by amending our menu pages so that the risk of you accessing a missing piece of content is minimised.
Legal or 'rights' issues can also mean we are unable to provide theme tunes or other video clips for some brands. We regret that it is not possible to send any of this content to you.
Why have you changed the website?
We have written a Blog which we hope explains the changes a little more. All the same content is still in the site. The old site has been around since 2009 and technology has moved on a lot since then and we needed to keep up or risk not being compatible with new systems. We’ve done extensive user testing and listened to your feedback to pinpoint which areas children were struggling with or not using. We’ve tried to change some of these areas and will continue to improve them over time.
We hope you can spend a little time helping your child find their old favourites and some new ones. We have tried to be very sensitive to keeping the site familiar for our young audience, whilst moving on slowly. To allow our audience to keep up, we have planned a series of website releases rather than one big change. This summer release is one of the biggest changes and forms a solid foundation for us to now build on.
Is my favourite game or fun activity still in the new site?
As part of the June 2012 release, all the same content is in the site. We hope it is easier to find for you and your child. To find your old favourite – you could start by looking for the show’s name alphabetically in the CBeebies Shows page.
My child doesn’t want the new site!
Change is always a delicate subject with little children. We are sorry if anyone becomes upset due to the change but hopefully, once you go exploring, you’ll all find it easier to get around than before. We have tried our best to change the site slowly and sensitively. Our Blog suggests some ways in which you and your little one could sit together and enjoy the new site.
How were the languages chosen for 'The Lingo Show' and will more languages be added?
The languages in 'The Lingo Show' were selected as a balance of those taught commonly or increasingly in schools and the prevalence of languages spoken by ethnic groups within the UK. While we know it might be frustrating that the language selection is limited, we hope you appreciate we cannot represent every language. In the future, we hope there may be an opportunity to commission more languages. If that situation arises, we will take all requests for other languages into consideration.
Why is the Me Too Gallery not being updated?
Unfortunately we have identified a technical problem between the Me Too 'Build a City' game and the gallery. The game is unaffected and can be played as normal, but gallery entries are not being delivered to us. We are investigating the problem and working towards resolving it as quickly as possible.
Why can't I watch CBeebies website video content from overseas?
Access to the BBC's website is restricted, meaning that overseas users are prevented from seeing content on the www.bbc.co.uk . This is because unfortunately many programmes have broadcast rights restrictions which don't allow us to show CBeebies programmes and content to people outside the UK. In addition, broadband content is expensive for the BBC to stream, so we have to give priority to people within the UK, who ultimately bear the cost of us doing this through their licence fee.
However, as more and more people outside the UK are starting to watch CBeebies from abroad, there is an international website at www.cbeebies.com, which is steadily growing and may provide some of the content you are missing.
Where is the Green Balloon Club Newsletter?
The final newsletter was sent out on 3rd November 2009 and no further emails will be sent. However, you can still sign up for the CBeebies newsletter which gives you information about a wide range of CBeebies content.
When trying to view the CBeebies Advent Calendar I'm seeing a message that says 'Oops, you can't see this activity' - what should I do?
If you're seeing this message, it's likely that the browser you're using isn't a sufficiently up to date version to access the calendar.
If you are using Internet Explorer 7, you will need to update to IE8 or above in order to use the CBeebies Advent Calendar.
Why can't I access the CBeebies Advent Calendar on my device?
The CBeebies Advent Calendar is compatible with the following list of core devices and software versions:
Samsung SIII Mini
iPod Touch 4th Gen (iOS5)
iPhone 4S (iOS6)