Frequently Asked Questions

TRONJI WORLD UPDATE

CBBC's Tronji World beta trial came to an end on 13th April. You now won't be able to create a new CBBC account for Tronji World.

But don't worry, you can carry on playing with an existing account until 5th May - after which you will need to re-register to continue playing by visiting www.tronji.com - this is not a CBBC site, but is run by BBC Worldwide. You will need to re-register there if you want to continue playing in Tronji World - check back here soon for more details.

Click here for TRONJI WORLD BASICS FAQ contents (below)

Click here for ERROR CODE FAQs

Click here for ACCOUNT and LOADING PROBLEMS FAQs

Click here for the HELP FOR PARENTS section

Tronji World BASICS FAQ clickable contents:

1.1 What is TRONJI WORLD?
1.2 What system requirements will I need to run TRONJI WORLD?
1.3 Will TRONJI WORLD run on Apple Mac or Linux computers?
1.4 I've found a bug/problem with the game, what should I do?
1.5 How big is the TRONJI WORLD download?
1.6 I'm having a problem connecting to TRONJI WORLD
1.7 My game isn't working properly, what should I do?
1.8 The game seems to be running very slowly. What can I do?
1.9 The game graphics are broken and do not display correctly

1.1 What is TRONJI WORLD?

TRONJI WORLD is a free 'Massive Multiplayer Online Game' (MMOG) for PC: a whole world of games that you can explore and play along with your friends.
To enter TRONJI WORLD you must download/install the game on your PC. The game will then connect you to the world of games using your broadband internet connection.
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1.2 What system requirements will I need to run TRONJI WORLD?

TRONJI WORLD works on PCs, and needs Windows to run. As a minimum you will require:

Windows XP with service pack 3 or Windows Vista with service pack 1, 1.6GHz Intel or AMD processor, 512MB of RAM, 1GB free hard drive space, a broadband internet connection, a 3D graphics card supporting shader model 1.1 or better, and a minimum of 128MB video memory.

Please note: laptop users may have problems as most laptops have limited graphical capabilities.

You will also need to ensure that your firewall does not prevent you from connecting to TRONJI WORLD.
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1.3 Will TRONJI WORLD run on Apple Mac or Linux computers?

No, this game will only run on PC computers running Windows XP or Windows Vista.
The game will NOT run on Mac OS, Linux, Windows 98, ME or Windows 2000.
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1.4 I've found a bug/problem with the game, what should I do?

If you find a bug or have a problem with the game please let us know on the message boards.
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1.5 How big is the TRONJI WORLD download?

The initial download is around 350MB. Every time you start TRONJI WORLD it will automatically check for any game updates online which it will download and install for you. For this reason we only recommend that those with an uncapped broadband account download and play this game.
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1.6 I'm having a problem connecting to TRONJI WORLD

1. Make sure that your PC is connected to the internet and that you have a working connection.
2. Check that you are entering your login details correctly; is your Caps lock on?
3. Check that your firewall/security software is not blocking communication to the TRONJI WORLD game servers. This includes Security Suites like Norton, McAfee, Zone Alarm, AVG etc. Or if you're not running extra security software remember to allow any pop-ups from Windows firewall.
Most personal firewalls will present pop-up warnings when the demo tries to connect; the connection should be allowed and you should tick the box to allow and remember the connection rule.
4. Help with Windows firewall can be found online, ask an adult to help you.
5. Run the game in a window (display settings on launcher) so that you can see any firewall messages in the background (Alt+Enter within game).
6. If you are behind a corporate firewall, you will need to ask your IT department to allow the following communication: 2000-2010 UDP Outbound , 10,000 - 11,500 UDP Outbound , Allow: 2501 TCP Outbound (Returning communication will be on 2302 - 2323 UDP Incoming)
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1.7 My game isn't working properly, what should I do?

You should check that your computer meets the minimum system requirements for TRONJI WORLD. Generally TRONJI WORLD should run on a PC that is less than four years old and has sufficient graphics capabilities for gaming. Minimum spec can be found in this FAQ
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1.8 The game seems to be running very slowly. What can I do?

1. Make sure that you don't have any other applications running while you try to play TRONJI WORLD.
2. Turn off shadows and HDR lighting in the Display Settings on the game's launcher before you play.
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1.9 The game graphics are broken and do not display correctly

1. Does your PC meet the minimum spec for graphic/video card?
2. Have you updated your graphics driver in the last 6 months? It is recommended that you install the latest graphics driver for your video card. The best place to find new drivers for your computer is the manufactures' support website, for example Dell, HP or Samsung. Or if you have added a graphics card to your system and know the model number some useful places to try on the ATI or NVIDA site, but you will need an adult to help you check.
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