FAQ

Now that's a good question! When we say it's the Buzz, it's what's going on the TMi Friday website during the week from Monday to Friday - just before the show goes on air! In a nutshell, it's all about you, the TMi-ers, cool and exclusive clips, getting involved with the votes...and of course, Sam & Mark! Here's how it works:

• Monday and Tuesday are your days! We'll be showing off your images and videos and the top one gets to be on the homepage for the day! Make sure you check out the video promo to find out what Sam & Mark wants you to do!
• Wednesday or Wicked Wednesday as we like to call them here ;) is where you get to see the most exclusive, cool and funny clips - which can only be seen on the TMi Friday website. We're talking backstage access, never-been-seen clips from TMi Friday guests - the whole works!
• Thursday is Sam & Mark day! This is where the boys will be updating their page with the latest on what they've been up to and also answering some of your questions! So if you have a question for them, get on their pages!
• Friday is show day! Make sure you get on Sam & Mark's pages to leave comments and ask questions as you never know they might read it out on air - you never know!

On Air is the website when the show is on live on the CBBC Channel! While the show is On Air we want you to get onto the website, watch the show and comment along, ask questions, do the special web vote and just get involved!

Yes! Catch Up is the website right after the show has just been on TV and on the website and lasts the whole weekend. There are lots of cool stuff for you to do in Catch Up from rewatching the last show, doing the TMi Quiz to getting ahead of the game to find out what Sam & Mark wants you to do ahead of the next show!

Sam & Mark's TMi Friday is on the CBBC Channel every Friday from 5.30-6.45pm. If you miss the live show, or just want to watch it again don't worry, you can catch the show on CBBC iPlayer. It is also shown live on the website

As the show is now finished, you won't be able to get in contact with TMi Friday. But make sure you check out the website for all the fun things you can do.

Because of copyright reasons, not all online clips or epsiodes can be watched outside the UK.

CBBC uses a variety of different types of software, so if you are having trouble seeing everything on the website you may need to download a plug-in.Check out CBBC Help for more information

From time to time TMi Friday viewers will be asked to give their opinions on various topics by way of an online vote. Opening and closing times for each vote will be announced online. Please be aware that each vote may only be open for a short period of time and that votes cast outside the announced times will not be counted, so please check opening and closing times carefully. The results of each vote will be announced online after the vote has closed and the results have been collated.

• 1. Viewers can take part only by accessing the following: TMi Friday website www.bbc.co.uk/cbbc/tmifriday. Viewers will find a question and a list of several alternative answers. Viewers can register their vote by electronically ticking the box beside the answer they wish to vote for.
• 2. Viewers cannot vote by any other method.
• 3. Any votes registered outside the announced voting times will not count.
• 4. This is not a competition and there will be no prize.
• 5. The BBC reserves the right to disqualify entries or suspend voting if it has reasonable grounds to suspect that fraudulent voting has occurred or if it considers there has been any attempt to rig the voting. The BBC has the right to substitute an alternative selection method at its absolute discretion.
• 6. If, for any reason, the online voting system fails, the vote may be suspended or a contingency plan may be actioned.
• 7. The BBC reserves the right to change, cancel or suspend the vote at any time.
• 8. The BBC cannot accept any responsibility whatsoever for any technical failure or malfunction, or any other problem with any online system, server, provider or otherwise which may result in any vote being lost or not properly registered and recorded.
• 9. Please note that any BBC staff member or anyone who is directly connected in any way with the production of the programme is not eligible to vote.
• 10. The voting is this programme accords with the BBC’s Code of Conduct for Voting, found by clicking this link.
• 11. BBC will only use your personal data for the purposes of running this vote. The BBC complies with the Data Protection Act 1998, as amended. For more information please see BBC Privacy Policy, found by clicking this link.
• 12. These Terms and Conditions are governed by the laws of England and Wales.

We need you to sign in to the message board and some games so we can store your games scores and message board username. We do not store any more data than we need to or share your data with anyone else. If your parent or guardian want to more about how the BBC use any personal details visit www.bbc.co.uk/privacy . If you would like your details removed from the CBBC site please contact a CBBC helper.

Any comments and images that are uploaded onto the TMi Friday website, will be moderated and passed between Monday and Friday. For pictures, make sure you fill out all the boxes when you upload them, including getting your parent/legal guardian to fill out their contact details as this would help speed up getting any content onto the website. TMi Friday reserves the right to put up pictures that are off topic, bad quality or belong to someone else.

If a message doesn't go up on site, it's usually because it breaks one of the promises everyone makes when they sign in to CBBC. Also, please make sure you have an appropriate nickname (if it contains your surname or something not suitable for a children's message board we can't post it) and it must be shorter than 21 characters. The comments are very busy so it may be that your message has been posted but is still to appear - please be patient.

Our advice for anyone wanting to work in television would be to get as many qualifications as possible. Broadcasting is a very difficult career, and if you have qualifications you always have something to fall back on. There's lots of competition and it's often a matter of luck as well as ability. However, many presenters start through doing work experience on a television programme. You can apply for this at bbc.co.uk/workexperience but you must be 18 years old

The challenges are pretty scary, that's for sure! While this is the case, we always make sure no one ever gets hurt while playing the game.

Gunge Glove is a game where you use your arrow keys to stop Mark from knocking you off the stage. Using the spacebar you can wave your glove at Mark and push him into the slimy gunge pool.

Sound Smash allows you to become a DJ and producer and make a song for Sam and Mark to sing! Using your mouse, you can choose a backing track, instrument and sounds to create your own smash hit track for the boys.

If you are following directions from CBBC then you have nothing to worry about. However it is important to ask your parent or guardian first before downloading software on to your computer.

When you are going through a difficult time, it usually helps to try to talk to someone about your problems. You could speak to a family member, a friend or a teacher. If there is no one you feel you can speak to it may help to talk to Childline. Freephone Childline on: 0800 11 11 . The number will not show up on any telephone bill. You might also like to call the Samaritans on their Helpline: 08457 90 90 90 (charged at local rates). You can also E-Mail: Jo@samaritans.org.uk .There are more helplines listed when you click on 'SOS' in Bugbears bbc.co.uk/cbbc/bugbears/ Go to Bugbears and click on 'SOS' in the top right hand corner. Try to talk to someone as soon as possible. It might surprise you how much better it feels when you share a problem.

Always remember bullying is NOT acceptable and you don't have to stand for it. It really helps to talk to someone about what you are going through. You could try talking to an understanding teacher or a close friend. You may want to check out the helpline ChildLine. The number will not show on any telephone bill. Freephone Childline: 0800 1111 . It may also help to talk to the Samaritans on their helpline: 08457 90 90 90 (charged at local rates) or you can email: jo@samaritans.org.uk. There are more helplines listed when you click on 'SOS' in Bugbears bbc.co.uk/cbbc/bugbears/ Go to Bugbears and click on 'SOS' in the top right hand corner.

Everyone should feel safe and cared for in their own homes. If you don't feel safe or cared for in your home then you should get some help. It really helps to talk to someone about what you are going through. You could try talking to an understanding teacher or a close friend. If there is no one you feel you can speak to, it may help to talk to the Samaritans on their helpline: 08457 90 90 90 (charged at local rates). You can also email jo@samaritans.org.uk You may want to check out our helplines such as ChildLine on 0800 1111 Don’t try and cope with things on your own, talk to someone.

Please remember that meeting up with people in real life who you have met on the internet is EXTREMELY dangerous, even if you have seen a photograph of them. You should NEVER think about meeting up with someone in real life without your parents' permission or being accompanied by an adult friend. This is for your own safety. Always remember that it is better to be safe than sorry, especially on the internet.