The game I want to play does not work

There are a few things you can do to make sure the latest games on the CBBC website work, please follow the steps below. 

1) Many of the CBBC games use plug-ins such as Flash and  DirectX  to work.  Plug-ins are free pieces of software that you can download onto your computer. When you try and play the game it should tell you what plug-in you need. More information about the Unity Web PlayerFlash Plugin  or  DirectX Plugin .

Please read our  Plugin Disclaimer  before downloading a Plugins for your computer.

2) The newer games on the CBBC website use the latest technology, so make sure your web browser is up to date so that you can play them.  Guides about how to upgrade your PC or Mac   Web Browsers .

3) You need to have JavaScript enabled in your web browser for CBBC Games to work.  JavaScript comes automatically installed with your browser and to check it is enabled is relatively easy.  Check out the JavaScript Guide  to help you do this. 

4) Unfortunately some older computers may not be powerful enough to run some of our newer games, don't worry if this is the case as there are still other games on the CBBC website that will work with lower spec computers.

5) If you have checked all of these things and still are having problems, please  contact the CBBC Website  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.

Why can't I see videos?

If you are not able to watch a video on your computer, please follow the steps below.

1) All of the videos on the CBBC website requires Flash  to play. This is a free plugin that you need to download to your computer. More information about the Flash Plugin .

Please read our  Plugin Disclaimer  before downloading a Plugins for your computer.

Please note, Flash does not work on some mobile devices but try the CBBC mobile site for non-flash videos. 

2) You will also need ensure you have JavaScript enabled in your web browser. JavaScript comes automatically as part of your browser and to check it is enabled is relatively easy.  Check out the  JavaScript Guide  to help you do this. 

3) Make sure you have an up-to-date web browser installed.  More information about web browsers .

4) If you have checked all of these things and still are having problems, please  contact the CBBC Website  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.

The website is not working

There could be a number of reasons why the site is not working.

1) Many areas of the CBBC site require a Flash plugin to play certain content. If you do not have Flash on your computer, we always try to tell you on the website when you need it. You can download Flash for free on PC  or  MAC . More information visit our Flash help section.

2) Another reason why the site may not be working is that we may be experiencing technical difficulties, which we always try to fix as soon possible. If this is the case please wait a little while and then come back to the site later, once we have had time to fix the problem.

3) If you are experiencing a persisitent problem with the site, please contact the CBBC Website  and give as much detail as possible, including information about your computer set-up so that we can try and solve the problem as quickly as possible.

What is a cookie?

A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. These cookies are used to store information about you for the next time you visit that site - information like where you went on the site and what you did. More infomation about Cookies from the BBC .

Cookie files are a great way for a website to remember you when you next visit, but if you want to surf the net without worrying about your privacy or security being threatened, you might want to stop them being sent.  Control BBC Cookies .

What are plugins?

Plug-ins are free pieces of software that you can download onto your computer that allow CBBC Games and Videos to work. The two plug-ins that we mainly use on the CBBC website are Flash and DirectX.

More information about the Unity Web PlayerFlash Plugin  or  DirectX Plugin .

Please read our  Plugin Disclaimer  before downloading a Plugins for your computer.

Why do I need to sign in to the CBBC website?

The CBBC website is much more fun when you  Sign In , you can save game scores and acheivements as well as being able to comment and leave comments .  

You must be signed in to use the social functionality of the site, this is to ensure that you are safe online as all comments here are moderated by our team of helpers.

We do not store any more data than we need or share your data with anyone else. If you or your parent or guardian want to know more about how the BBC uses any personal details please see online at www.bbc.co.uk/privacy .

If you would like your details removed from the CBBC site please  contact the CBBC Website team .

What do I do if my username or password doesn't work?

If your password or log-in doesn't work it's usually because the computer is being fussy about capital letters and little letters.

Let's imagine you chose the password "CheesyFeet" when you joined the boards, that means you must type the capital C and the capital F every time you want to log in as if you forget and type "cheesyfeet" without both the capital letters, it locks you out (the same is true for your login name).

If you've tried all possible combinations of your password and it's still not working, we're sorry but you'll have to register again as if you're a new member because we can't give out passwords for security reasons.

I have a question about a TV show

If you have a question about a CBBC TV show you may find the answer in our TV FAQs .

I can't find the answer to my question

If you cannot find the answer to your question, please check out the General Web FAQs and TV FAQs . If you answer still is not there, please  contact the CBBC Website .

All CBBC Office
All shows