CBBC Office: Website Help
Signing in and registering
What is a BBC iD account and how do I get one?
Having a BBC iD account means that you have a username and password that you can use to sign in to the CBBC website. There are some things on the website that you have to have an account for.
To get a BBC iD account, click on any ‘Register’ link and follow the instructions.
Only people who are under 16 are allowed to use their BBC iD account on the CBBC website.
What is a display name and how do I get one?
A ‘display name’ is a pretend nickname, like SilverSillySparkle. It’s a name for you to be known by on the CBBC website, without having to tell anyone your real name.
When you have a BBC iD account, you need to get a display name before you can post comments on the website or use the My CBBC page. If you try to do one of these things without a display name, the website will send you to a page where you choose one.
You can choose which three words go in your display name. The website starts by picking a name for you and you can then use the ‘keep’ buttons to hang onto the words you want and use the ‘refresh’ button next to the name to change the words you don't want to keep. When you have kept three words, just click ‘Register’ to make the name yours!
What’s the difference between a username and a display name?
A username is the name you choose when you start your account. You use your username when you log in. Your username can contain your real name or any words that you like. Other children from the CBBC website never see this name.
A display name is the name that you’re known by on the CBBC website. It lets you have an identity on the website without revealing your real name.
Why do I need a display name before I can use My CBBC or CBBC Comments?
You need a display name so that we have a name to show next to your high scores and comments on the website. We can’t show your username because this might contain your real name and it’s against the rules to reveal your real name on the CBBC website.
What if I forget my password or it doesn’t work?
If your password doesn't work it might be because the computer is being fussy about capital letters and lower case letters. Check you’re using the right type of big and small letters.
If you’re definitely entering the right password and it's still not working or if you've forgotten your password then it may be possible to reset your password if you entered an email address when you signed up for your account.
If you didn't enter an email address when you signed up then we're sorry but you'll have to register again as we can't give out passwords for security reasons.
What if I forget my username?
Although this is annoying, we cannot send out your account details for safety reasons. You'll need to make a new account with a new name. Unfortunately this will mean you will have a new CBBC display name and will have to post messages under your new name. To stop it happening again, write your password and username in two separate, secret places that only you know about.
Why do I need to sign in to the CBBC website?
There is lots you can do on the CBBC website without signing in but some things don’t work without a BBC iD account.
When you sign in you can:
• Save scores and achievements in games
• Use the My CBBC page to see which games you’ve played most recently
• Post comments on the website
There are two main reasons that we ask you to sign in for these things. One is that we need a way to remember you from one website visit to the next. We can only do that if you sign in. Another reason that we ask you to sign in to post comments is so that we can help keep you safe by checking who is writing messages.
What do you do with the information that I give when I sign up?
We do not store any more data than we need or share your data with anyone else. If you or your parent or guardian want to know more about how the BBC uses any personal details please see online at www.bbc.co.uk/privacy.
If you would like your details removed from the CBBC website please contact the CBBC Website team.
Why can't I register?
If you have any difficulties in registering please wait and try again. It could be that the website is very busy. If you find that after a few attempts it still isn't working please get in contact with us by emailing firstname.lastname@example.org
Where have some of the old games gone?
We are making some upgrades to the CBBC website. Although this will make the site better it does mean that some of the older games will not work as well and may have to be taken off the website.
We are always adding exciting new games. Check the Games page for the latest ones.
I am trying to play a game but it won’t work properly
If a game won’t load properly it may be because you have a technical problem with the software on your computer. You might need to download something to make the game work. If you see a message that tells you that you need to download or upgrade, you can check our Technical Help page for how to do that.
The My CBBC page
Why doesn't My CBBC remember the games I played or my achievements?
You need to make sure you are signed in when you are playing the games. My CBBC can't remember any games you play when you aren't signed in. (To know if you’re signed in, check if you can see your username in the black bar at the top of the page.)
My CBBC will only remember the 5 most recent games that you have played. As soon as you play more than five games, the one you've played longest ago drops off the list.
If My CBBC still doesn’t remember your games even when you’re signed in, please email email@example.com and tell us which game you were playing and when you were playing it.
How do I use CBBC Comments?
To use CBBC comments, you simply need to sign in to the CBBC website (for more information on that, see above).
Type your message into the box and click ‘post comment’. Your message will appear on the website after it’s been checked by CBBC.
Can I check my comment before I post?
Yes. Once you've written your comment you can click ‘preview’ to see how it will appear on the page. When you're happy with your comment click ‘post comment’.
Why hasn't my comment appeared yet?
We read every comment before it appears on the site. As we get tons of comments each day, it may take a little while before your comment appears. Usually your comment will appear a couple of hours after you post it but sometimes you might have to wait up to 24 hours. If your comment breaks the rules it will be stopped from appearing on the website.
What are the rules?
To make comments safe and friendly we need to have some rules about what you can’t say. You can read the full set of rules here. If your comment hasn't appeared after 24 hours and you don’t think you’ve broken any of the rules then contact us.
How do I stay safe on comments?
Never try to give anyone your address, school name, phone number or full name (we help you to do this by stopping any comments that contain those details). When talking to people on the internet, you can never really be sure if they are who they say they are. They may be younger or older than they say. Never arrange to meet anyone that you first met through comments. If you feel threatened or are worried about a situation online then contact us.
The CBBC website has lots of information about staying safe online.
What is a moderator?
A moderator is a person who reads all the comments that are written on the CBBC website and checks that they’re ok to appear on the website. If a comment breaks one of the rules, the moderator stops it from appearing on the website. Any time that comments are open, there is a moderator checking them.
What time do comments open and close?
CBBC Comments are open 1pm-8pm on school days and 9am-8pm on weekends and holidays.
Comments are not working properly
If you think that comments are not working, first check that you are signed in to the website. (To know if you’re signed in, check if you can see your username at the top of the page.) If you still have problems, contact us and explain exactly what happens when you try to post a comment.
What do you do with my comments?
For your safety we have to keep a copy of all comments including its content, username, times and dates. This will only ever be used if there is a complaint against someone.
How do I vote?
For some CBBC votes you need to sign in with your CBBC iD. You can get one of these by registering. It's completely free and very quick to do. Once you have one you can join in and vote!
When you register you will be able to select your display name. A display name is the name that you’re known by on the CBBC website. It lets you have an identity on the website without revealing your real name.
Why can't I register?
If you have any difficulties in registering please wait and try again. It could be that the website is very busy. If you find that after a few attempts it still isn't working please get in contact with us by emailing firstname.lastname@example.org.
Where can I vote?
You can only vote on your desktop. CBBC votes are not available on mobile or tablet sites.
Contacting the CBBC website
If you have a question or a problem that isn’t answered here, if you want to send in a picture, or make a complaint, visit the Contact CBBC page.