FAQ

Q: When's Casualty on?

A: Casualty's on Saturday evenings on BBC One.

You can check the times on our Episodes page.

Q: I missed an episode. Where can I catch up?

A: UK licence fee payers can now watch and download the latest episode of Casualty for free on the BBC iPlayer. Find out all you need to know about the BBC iPlayer here.

Q: I can't view the clips! What should I do?

A: To watch video clips on the Casualty site, you'll need Flash. To install the latest free version onto your computer, check out BBC Help.

Please be aware that Casualty video clips are only accessible to UK licence fee payers. International users will receive an error message when they try to access these clips.

Q: Can you help me with a technical query?

A: If you're having problems, take a look at the BBC Help section. If the Casualty website has a specific error, please email us.

Q: Where can I find spoilers?

A: Sneak a peek at our Preview page which tells you what's happening in the next episode.

Q: Can I buy back copies of Casualty?

A: Yes, Series 1, 2 and 3 of Casualty are now available to buy at most retailers.

Q: What music have you used in each episode?

A: Unfortunately, we are unable to provide music lists at present.

Q: Where can I get signed autographs?

A: The BBC provides signed cast photographs for free. To get your fave actor's autograph, please follow these steps:

Write your letter to the actor.

Send your letter to:

• Name of actor (i.e. James Redmond)
• BBC Bristol,
• PO Box 2183,
• Bristol,
• B52 0WY

Mark the top left-hand corner of the envelope with the word 'Autograph'.

Make sure you include a self-addressed envelope - with your name and address clearly written.

If you want to write to more than one actor, you must write a separate letter to each cast member.

Please be patient when waiting for your reply as it can depend on the actors' schedules.

Q: Can I become an extra for Casualty?

A: The show only uses professional actors.

Q: How do I complain about the TV show?

A: The Casualty website is not responsible for any of the content which appears in the programme.

For complaints concerning the programme, please contact:

• BBC Information
• PO box 1922
• Glasgow
• G2 3WT
• Tel: 08700 100 222

Find out more about how to complain to the BBC.

Q: Where can I chat about Casualty with other fans?

A: You can talk to other fans at the Casualty fansite, Holby.tv.