The
Managing Director of First Great Western took up a challenge from
BBC Points West this morning to experience travel on his trains
with regular passengers.
 |
| First
Great Western's Managing Director joined commuters |
Mike Carroll joined commuters from Bristol to Swindon to hear
from them about the chaos they have faced.
Last week, a newly-formed pressure group travelled to London to
meet the bosses and complain about their services.
They claim that on a pounds-per-mile basis it is the most expensive
route in Europe and slower than in pre-War days.
As a result, the Managing Director promised that the line from
the West to London would improve.
BBC Points West presenter, Susan Osman, challenged him live on
air, to journey with the commuters himself.
 |
| Frustrated
passengers at Bristol Temple Meads station. |
"I
join passengers on a daily basis," answered Mr Carroll.
"I have travelled with B-class members from London to Chippenham.
I'd be happy to turn up early one morning and travel with them
again."
He also
agreed to allow BBC cameras to join him this morning.
By experiencing the frustrations of passengers at first hand,
it is hoped Mr Carroll will speed up his promise to bring in
a faster, cheaper and more reliable service for West commuters.
|
