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Archives for April 2012

Bank Fraud: Easy to be a victim - hard to get your money back?

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Elham Rizi | 19:00 UK time, Thursday, 26 April 2012


Each year, over 900,000 of us find that thieves have used our card details to make purchases or to withdraw money from our accounts. However, proving that fraud has taken place on your account can be difficult. To help protect customers, the FSA has drawn up new rules, making it easier to claim refunds on disputed transactions. But are all the banks taking notice? Riz Lateef reports.

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Fiat: Steering that doesn't have the power?

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Elham Rizi | 18:45 UK time, Thursday, 26 April 2012


Fiat Puntos, Fiat Grande Puntos and Europe's best selling super-mini, the Fiat Panda are three small cars with one big problem. So much so, that some of their owners are scared to drive them. Ricky Boleto reports.

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Rogue Traders: Stuart Johnson, Drainsafe

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Elham Rizi | 18:30 UK time, Thursday, 26 April 2012


Bexley-based Drainsafe Limited is a company specialising in boilers and drains.

Stuart Johnson

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99p Stores: Do they really offer 'Unbeatable Value'?

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Elham Rizi | 18:15 UK time, Thursday, 26 April 2012


99p Stores started out as a single shop in North London eleven years ago. Now there are more than 150 stores all over the country, generating profits of £6.3 million. What's the secret? Chris Hollins reports.

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Rick's Rants: Admin Fees

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Elham Rizi | 18:00 UK time, Thursday, 26 April 2012


This week our resident grump, Rick Wakeman is leading the charge against admin fees. Why do big companies often make us pay exorbitant costs for them to process our paperwork?

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British Gas: Looking after your world?

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Elham Rizi | 19:00 UK time, Thursday, 19 April 2012


British Gas is the leading energy provider in the UK and was the first provider to cut domestic electricity bills by 5% this year. But, when it comes to servicing your boiler it's also number one for complaints about overcharging and needless work. Chris Hollins reports...

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PIP breast implants

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Elham Rizi | 18:45 UK time, Thursday, 19 April 2012


The PIP breast implant scandal saw 47,000 British women affected. All the women were fitted with silicone implants containing industrial grade chemicals never intended for medical use. In December, the French government recommended their removal due to increasing evidence they could rupture. Women in France can get the procedure for free but the NHS and private clinics in the UK will only remove implants if it is deemed clinically necessary.

What's worse is that as the company that made the silicone has gone out of business, they've been unable to get refunds on their surgery. But could that be about to change? Martin Lewis reports.

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Rogue Traders: John Ovenell, Cheap and Cheerful Clearance

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Elham Rizi | 18:30 UK time, Thursday, 19 April 2012


Kent-based John Ovenell offers his customers "Cheap and Cheerful Clearance" of their waste. But despite charging what could be considered reasonable prices, his services haven't left everyone so cheerful.

John Ovenell

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Excel Parking Services Ltd

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Elham Rizi | 18:15 UK time, Thursday, 19 April 2012


The British Parking Association (or BPA) represents private parking companies in the UK. Under the current rules, only companies who are members can buy driver's details from the DVLA, which lets them chase motorists for extortionate charges.

To gain membership, companies have to agree to follow the BPA's Code of Practice, but we've previously seen how the BPA has failed to take action against companies that have breached the code, or even the law. But how would they react if a parking company failed to take action following a judge's ruling? Excel Parking Services Ltd have done just that.

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Rick's Rants: Advert disclaimers

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Elham Rizi | 18:00 UK time, Thursday, 19 April 2012

Tesco; Talk-Talk; Harvey's. They're all packing their ads with small print and disclaimers and this doesn't impress Watchdog's resident grump Rick Wakeman...

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Car Insurance: Is loyalty always rewarded?

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Elham Rizi | 19:00 UK time, Thursday, 12 April 2012


With premiums up by 17% on last year, insuring your car can be costly. The insurers say it's not their fault but Watchdog has discovered some of the biggest companies can offer existing customers cheaper deals... they just don't like telling them... Riz Lateef reports.

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Everest: Not always 'The Best'?

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Elham Rizi | 18:45 UK time, Thursday, 12 April 2012


Everest is one of the biggest names in home improvements, fitting windows, doors, kitchens and roofs. Everest is one company with lots of promises, guaranteeing the best materials and top quality workmanship, along with exacting standards and exceptional customer service, apparently delivering a perfect fit every time. But we've met some dissatisfied customers...

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Rogue Traders: Brendan Kiely, Best Lettings For You

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Elham Rizi | 18:30 UK time, Thursday, 12 April 2012


Believe it or not, there's a property boom in the UK right now, but it's for property to let rather than property to buy. Raising a deposit and getting a mortgage has never been tougher, and that's good news for landlords (and landladies), as their rental properties are in high demand. However, Rogue Traders has discovered one lettings company that has been taking payments from potential tenants, guaranteeing them that the property is theirs, and then keeping the property on the market so they can collect similar payments from others.

Brendan Kiely

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LivingSocial and kgbdeals: daily offers that can disappoint...

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Elham Rizi | 18:15 UK time, Thursday, 12 April 2012


KGB Deals and LivingSocial are all major players in the rapidly expanding internet phenomenon 'Daily Deals'. If you register with one of their websites you'll receive regular emails offering great offers in your area. Sounds great, but is it? Ricky Boleto reports.

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Does it always pay to buy flights in a sale?

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Elham Rizi | 19:00 UK time, Thursday, 5 April 2012


If you're heading off on holiday this Easter, chances are you may have booked a flight with British Airways, Thomas Cook, easyJet or Qatar Airways and thought you'd bagged a great deal. That's because these airlines all had recent sales.

But before you get too smug, we've unearthed some very sneaky tactics which could mean that your savings might not be as good as you think. Rebecca Wilcox reports.

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Gym memberships: Fitness First

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Elham Rizi | 18:45 UK time, Thursday, 5 April 2012


In January 2012 the Office of Fair Trading launched an inquiry into all leading health and fitness clubs across the UK, following concerns that they had been breaking the law by tying members into lengthy contracts and making it very difficult for customers to get out of them. So, with an official investigation underway, surely the biggest gym chain in the country will be playing by the rules? Apparently not. Chris Hollins investigated for Watchdog.

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Rogue Traders: Buildline Landscapes, North London

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Elham Rizi | 18:30 UK time, Thursday, 5 April 2012

Operating around the North London area, Chris Marino used to run a company called GardenBase Ltd. He now runs Buildline Landscapes, the trading name of Lloyds Mint Ltd. He has no connection other companies which may have similar names.

Chris Marino

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Gym memberships: LA Fitness

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Elham Rizi | 18:15 UK time, Thursday, 5 April 2012


LA Fitness is the third largest gym chain in the UK. We investigated LA Fitness and found that, like Fitness First, LA Fitness had also been ignoring guidance from the OFT. Chris Hollins reported for BBC Watchdog.

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Free hotel wifi is hard to come by...

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Elham Rizi | 18:00 UK time, Thursday, 5 April 2012


Hotel rooms don't come cheap, especially in the big cities and tourist spots. But if you want to stay connected online, you might find a much bigger bill when you check out, as Watchdog's resident grump, Rick Wakeman has been finding out...

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