Energy prices are soaring and the advice we're getting sounds simple: if you want to save money on your fuel bills, switch supplier. Energy Secretary Chris Huhne has recently been telling us all to switch, while the companies themselves have been telling us to do it for years.
Sounds simple enough, but is it really? The complaints we've received from energy customers at Watchdog suggest otherwise - Riz Lateef reports on five viewers' switching nightmares.
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Whether it's dropping the kids off at school, commuting to work or doing the weekly shop, a city car seems to be the perfect solution for the urban driver.
And they come with some tempting incentives too like being low on emissions, low on tax - and if you chose a diesel car, you could save money on fuel consumption. But did you know that nearly all new diesel cars are fitted with an eco-friendly car component which is leaving some motorists with huge bills to pay? Chris Hollins investigates.
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To celebrate the last Rogue Traders of the series, we have updates on Rogues who have previously featured on the programme.
Some viewers have wanted to know why the rogues who have featured on the programme have appeared to get away with their activities. They want to know why Rogue Traders doesn't bring them to justice. Rogue Traders is here to expose them - and it is then down to police and trading standards officers to prosecute or take other appropriate action if they can. And often, they do. So, we are going to show you what happened to some of the rogues after our cameras stopped rolling.
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25 million of us took out travel insurance policies in the UK last year, and more and more of us are opting to buy annual travel insurance policies. But some companies are still automatically adding travel insurance to our bills and you might not even realise they've done it. Martin Lewis investigates.
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KNOWHOW is the new 360 degree installation and after-sales service offered at Curry's and PC World. The service was previously called 'The Tech Guys' who were a team of so-called experts Watchdog featured a year ago for substandard repairs and terrible customer service.
According to Dixons Retail Group, KNOWHOW is a new and improved service and it's certainly got the board of directors excited but according to some customers, nothing has changed. Rebecca Wilcox reports.
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We've had a huge response from fans of One Direction and Coldplay since our item in Ticketmaster last week. They were angry to see that tickets that were sold out on Ticketmaster were appearing sometimes just minutes later on Ticketmaster's sister site GetMeIn.com, at hugely inflated prices.
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Mobile insurance, identity theft cover, extended warranties, music downloads. The list of added extras to seduce us into fee paying bank accounts is seemingly endless. But are packaged account customers winners of losers?
Martin Lewis went to North London to find out, and set up the first Watchdog Bank Account Clinic. His aim was to track down packaged account holders and challenge their assumptions to see if they would be better off back with their old free accounts.
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Last year when Watchdog visited Pontins Camber Sands resort we were greeted with filthy chalets, broken furniture, rubble under the carpets, dirty beds and even a tamazepam tablet left by a previous guest.
Shortly afterwards Pontins was sold to the Britannia Hotel Group which promised a £25 million investment and Disney-style 'razzmatazz' at all five Pontins resorts. So a year on - is it Magic Kingdom or Little Park of Horrors?
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Sky's latest fairytale marketing campaign tells us that we should 'Believe in Better'. Rivals Virgin Media have tried to steal Sky customers by claiming only their fairytales have a happy ending. But who is the fairest broadband supplier in the land?
Rebecca Wilcox reports on the battle of the multi-media giants.
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A Class UK Ltd, not be confused with companies of similar names, are a property maintenance company based in Kent. The director listed is Jake Mott. They offer emergency call-outs for everything from electrical problems to gas, roofing and drainage. On their website it says they offer a 'no fix no fee' policy for their service.
We've heard from a number of customers that have told us that the company have not giving them an A Class service.
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HSBC. Barclays. RBS. Just some of the big banks signing customers up to packaged accounts. Or current accounts with perks, like travel insurance and breakdown cover. All in return for a monthly fee, more than seven million bank customers now have them.
But if you're tempted, beware: most monthly fees are rising. And for some, the benefits are useless.
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The soaring cost of home and motor insurance may be hard to swallow, but at least your policy buys peace of mind - or does it?
Watchdog has discovered that thousands of policy holders who pay their premiums faithfully are at risk of being blacklisted when it comes to claiming payouts - or worse still getting insurance at all. Riz Lateef Reports.
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Hotpoint describe their Quadrio fridge freezer as an appliance that stands out from the crowd, offers cutting edge design, energy efficiency as well as the ultimate cooling technology. But it's not so keen to shout about another feature - namely one that makes it go bang. Chris Hollins reports
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Brighter Home Improvements Ltd (not to be confused with companies of a similar name) is a Middlesbrough based company that provide pattern imprinted concrete driveways as one of their products.
The registered director for the company is Paul Farley, and on his first visit to give us a quote he was very keen to impress that there were lots of 'bad tradesmen' out there but his company was not one of them. That's not what some of his unhappy customers have been telling us. One of them is Felicity Seddons from Rotherham.
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British Airways' former slogan was 'The World's Favourite Airline', but you can't have missed their brand new motto, part of their biggest marketing blitz in a decade. They say it's stitched into every uniform of every captain who takes their command - 'To Fly. To Serve.'
Only four words? We've heard from Watchdog viewers who can think of a few more. Rebecca Wilcox reports.
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HTC is the new kid on the block among mobile phone companies and an apparent runaway success. They sold over 20 million handsets last year and are increasingly popular with the younger market, due to their slick design, variety of Apps and the fact they're a bit cheaper than some other brands of smartphone.
'Quietly brilliant' is their tagline. Yet, when it comes to customer service Watchdog's heard quite the opposite. Newsround's Ricky Boleto investigates.
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