This week on Rogue Traders, we're looking at Brett Clarke of Sutton Coldfield Roofcare, based, unsurprisingly, in Sutton Coldfield. We've heard from a number of his unhappy customers who have been appalled by his company's shoddy workmanship. Some have even secured judgments against him at the small claims court, but Clarke has ignored demands to pay them back, defying even bailiffs...
On the show last week, we told you about Asda, and their online shopping bills that don't add up. We featured Fiona Medway, whose online shop with Asda last month was miscalculated by £77.09!
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Asda explained to us that this was due to a store error, and that another customer's shopping had been added to her bill. Since then, we've had over 250 emails, some of which are suspiciously similar. So what's going on?
The Home Delivery Network delivers between 300,000 and 500,000 items every day in the UK. Big name companies including Littlewoods, Homebase, Amazon and Tesco Direct send out your shopping via the Home Delivery Network, also known as HDNL.
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However, some Watchdog viewers have told us they wish they had gone out to the shops themselves...
Over the latest series, we've heard from numerous viewers who've had issues with Britain's number one new-build house insurer, NHBC.
For many, the NHBC Buildmark Cover gives piece of mind, but for these three viewers, it's done little more than show a side of NHBC that's extremely nifty in avoiding payouts...
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We expect our sofas to cope with a lot; messy kids, pets, the odd accident, but with the average new suite costing around £2000, it's spillages and stains we worry about the most.
Which is why the people at DFS are quick to offer us protection, which comes in the form of Fabri-Coate; an invisible stain protector which is sprayed onto the sofa before it is delivered to you. Members of the Watchdog team went undercover to see what the salesmen in DFS stores had to say about the treatment:which is provided as part of an optional insurance policy...
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If you're having problems with your electrics, plumbing or heating then you're probably going to want a local and fast response. Well be careful what you wish for because one company which advertises just that is 1st ACCESS LTD based in Ilford, and although they may respond quickly, we've found out that they're far less punctual when it comes to fixing your problems - and that could cost you dearly.
B&Q are Britain's biggest DIY retailer and they've just launched special classes to teach children how to do jobs around the home. B&Q's 'You Can Do It' classes are designed to teach children skills like drilling, gluing and sawing.
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They also teach mums and dads how to do essential plumbing and joinery. All very admirable. But perhaps they should have got their own house in order first...
This year has seen the fastest rise in premiums ever, with some drivers seeing their annual costs rocket threefold.
You know it's serious... when it leads to questions in the House of Commons.
There's something warm and nostalgic about a seaside caravan holiday and in the days before cheap air travel, it's what we all did. But now that air travel is too expensive, and the financial crisis continues, it's what we're all doing again. Yes, the staycation is back and Bourne Leisure, one of the biggest owners of UK holiday parks, has just seen profits soar by over 60 per cent!
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As part of the Bourne Leisure group, Haven Holidays have contributed much to these figures. Haven has welcomed over two million visitors to its 35 UK parks this year, but as Watchdog discovered, not all will be rushing back...
Passing your driving test can be time-consuming, expensive and for some, pretty scary. But you'd hope that if you were taking it with the country's biggest driving school, you'd be in good hands.
The British School of Motoring don't just claim to be the biggest, they make out they're the best, with a pass rate 20% above the national average. But that's assuming they turn up, or even have a car that's road-legal...
Rogue Traders have been investigating a sales ploy called bait and switch. It's a classic rogue tactic for selling goods and services of all kinds.
First off, you get an attractive offer. Like a new motorcycle for just £500! Wow, you think, that sounds great! But the 500 quid bike is not all it might have been. Too late! You have taken the bait, are hooked in and a salesman is intent on focusing your attention on something at a much higher price. It works because you can feel duty bound to buy something - especially if it's a persuasive salesperson. The scam works so well the government made it illegal. The company we have investigated don't sell vehicles. They sell carpet and furniture cleaning services...
Getting married in the UK can cost a princely sum - a wedding at home now carries an average price tag of £20,000.
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Jetting off overseas to get married can be a much cheaper option, saving thousands of pounds, so it's no wonder that more British couples are ditching the traditional church nuptials and tying the knot abroad. According to figures from Mintel, one in six couples are now opting to holiday in the sun whilst they get hitched...
N-Power, Unilever and TalkTalk are among the many companies sponsoring a survey which has been delivered to a million households in the UK. They want you to fill in the questionnaire detailing your personal information and leave it on your doorstep, in an unsealed paper bag. But Watchdog has spoken to security experts who say it's gold dust to burglars and identity thieves.
And if you're wondering what the reward is for putting your most sensitive data at risk? Why, it's a box of chocolates...
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In a hurry? Grab a sandwich. Running late? Order pizza. Entertaining guests at short notice? You could try Jamie's 30 minute meals...if you're up to it.
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The saintly chef is at it again, only this time he's on a mission to get us cooking even the most complex dishes in next to no time...
It's never welcome news when the utility bill drops on the doormat, but when it's a bill for gas or electricity that you haven't even used, you'd think it should be easy to have it written off.
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British Gas has been sending bills to three Watchdog viewers by mistake. In each case, the bills have led to threats from debt collectors and in each case, it has taken years to stop the bills from coming...
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