Holiday spending
The pound is finally rising against the Euro, but as millions of us prepare to go on holiday we could be in danger of wiping out the gains we might make on our exchange rates.
We spend nearly £300 million on cash withdrawal fees alone when we are abroad. So Watchdog sent Martin Lewis to Cardiff Airport to see if he could save holidaymakers some money...
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His first tip? Use cash instead of a card at a bureau de change in this country, saving on potential fees charged by debit and credit card companies. There can be two sets of fees in some cases: load fees and cash withdrawal fees. A load fee is where a bank charges a fee on top of the exchange rate, so that £100 could cost an extra £3.
Martin stopped one man who had paid on a Barclays debit card at a bureau de change. Martin told him: "I've got bad news for you here. If you pay for bureau de change money on your Barclays debit card, you will have to pay Barclays a fee because they count it as if you've taken money out of a cash machine abroad."
He then spoke to some cabin crew staff, who showed him the debit cards in their wallets. One woman showed him her Natwest debit card, but Martin wasn't impressed: "The Natwest debit card is one of my cards from hell...If you spend on this when you're abroad, they charge you a fee each time you spend it." He said the same about a Lloyds TSB debit card he saw.
Martin also suggested that debit cards weren't always better than credit cards when you're abroad. Credit cards can often be the winner, as long as you clear the balance before paying any interest.
He compared one holidaymaker's RBS debit card with an HSBC credit card, and found in their case it was cheaper to spend on the HSBC credit card.
It all depends on the brand of credit or debit card, and Martin says the wrong cards can cost you a fortune when you're abroad. But he says there is some good news and told Watchdog about six cards which don't charge a load fee when paying for cash abroad.
They are:
Nationwide Flexaccount Visa debit card (no currency exchange fee and free cash withdrawals in Europe and 1 % on conversion elsewhere)
Nationwide Visa credit card (no currency exchange fee and free cash withdrawals in Europe and 1 % on conversion elsewhere. Interest is charged on cash withdrawals even if it is paid off in full at 2.3% per month)
Santander Zero credit card (no charge per withdrawal but cash transactions have a monthly 2.045% interest rate)
Post Office credit card (Cash withdrawals are subject to a handling fee of 2.5% subject to a minimum of £3.00. Interest charged on cash withdrawals even if paid off in full at 2% per month)
Saga platinum credit card (over 50s only, There is a 2% Fee (minimum £2) for each cash advance anywhere)
The cards with the highest load fees and cash withdrawal fees which Watchdog found were:
Halifax debit card (Service fee of £1.50 plus a currency conversion fee of 2.75% of the total amount, for each transaction)
Bank of Scotland debit card (Service fee of £1.50 plus a currency conversion fee of 2.75% of the total amount, for each transaction)
Lloyds debit card (Service fee or £1.00 (free for Platinum and Premier customers) plus a currency conversion fee of 2.99%)
Santander debit card (Transaction fee of 2.75% and £1.25 charge per point of sale transaction)
Natwest debit card (Transaction fee of 2.75% and £1.25 charge per point of sale transaction)
RBS debit card (Transaction fee of 2.75% and £1.25 charge per point of sale transaction)
Figures correct on Thursday 10th June 2010.
Lloyds banking group statement:
We believe the fees incurred on our Halifax, Bank of Scotland, and Lloyds TSB debit cards when used abroad are competitive and compare favourably to the cost of purchasing currency. The fees cover the cost of providing this service to our customers.
We clearly explain to our customers the additional fees we apply to exchange rates on international debit card transactions before a customer incurs them.
A Santander spokesman said:
"Customers need to take into account different factors when looking at which current account gives them the best value, not just single out one fee which is charged on a handful of transactions which are made while overseas. Santander current accounts offer the best in credit interest rates, the best overdrafts, the convenience of over 1300 branches, plus safe and secure online banking.
"If customers are going abroad regularly, it is likely that the debit card which comes with Santander's Zero Current Account, or Santander's Zero Credit Card, will be better for them to use as there are no overseas transaction fees.
There are very good reasons why customers might want to use their debit card whilst abroad - they don't have the risk of carrying around large amounts of cash, the convenience of being able to make purchases and not have lots of foreign currency left at the end of the holiday, or the hassle of trying to find a genuinely good exchange rate, which many commentators agree can be quite tricky as 'commission free' foreign exchange is likely to come with an exchange rate which is really quite poor."
Travelex response:
Travelex is committed to providing its customers with convenience and great value. Our online price promise available from travelex.co.uk continues to offer holidaymakers the best all-round deal on travel money. Currency ordered online can be collected at the airport on the day of departure or can be home delivered. Euros and US Dollars ordered online can be collected within just 4 hours from the time of order. Our retail stores, located at every major airport in over 30 countries, provide the ultimate convenience for travellers wanting to change their money knowing that we are open, with all major currencies in stock, 24 hours a day 365 days a year. As well as cash we're also leading the way in pre-paid travel cards which can be loaded with foreign currency and used abroad offering a safe and secure way of paying for goods and services as well as helping to avoid the charges associated with credit and debit cards.

Comment number 1.
At 20:33 10th Jun 2010, sianmarie03 wrote:I work for the post office and in our office we always try to advise customer's to pay in cash, as it is much more straight forward and also there is then no commision charge from the customer's bank.
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Comment number 2.
At 20:35 10th Jun 2010, mfr wrote:Exchange rates using a CaxtonFX prepaid cards seem excellent. Am I correct?
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Comment number 3.
At 20:36 10th Jun 2010, mitch wrote:nationwide are changing their flex account cashcards so that you can no longer use them abroad. this is happening between now and september. no more free withdrawls. what is the point in having an account that you cant use when you go on holiday
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Comment number 4.
At 20:37 10th Jun 2010, bennie1806 wrote:I was hoping Martin Lewis would have mentioned prepayment cards as I've not had one before and have yet to find anyone I know that has one, they seem such a good idea I would have thought he would have compared them - what safeguards are there for your money once you have paid it into the account? (for example if your provider e.g. fairfx get into financial problems
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Comment number 5.
At 20:39 10th Jun 2010, hannah wrote:Hi, I just wanted to also add that i've just come back from a week in Italy and used my Barclays debit card to withdraw cash and to pay for meals. I was charged £1.50 per transaction and also a % fee on the amount spent.
I think I will be looking at a better card for the future!
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Comment number 6.
At 20:48 10th Jun 2010, danhard wrote:totally agree i've been finding several different ways of taking money abroad
and the best is the pre-paid, i don't want to pay a fee for use of my money abroad.
and most don't even ask for a charge is using it abroad from an ATM or in a store
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Comment number 7.
At 21:30 10th Jun 2010, rachelkanga wrote:Last year we took our 3 children abroad to Turkey for a 2 week holiday. I had £600 on travellers cheques and hubby took £200 in cash. The remainder of our cash was on a cash card not a debit or credit card supplied by Barclays Bank. We checked the card worked in cash points in the UK and everything seemed OK. When we arrived in Turkey we went to use the card in the hotel on arrival to pay for air conditioning and were told that the card did not work - we tried cash points at the banks and the same problem occurred. We rang Barclays on our mobile and they said they could not help us as the cards were still on trial abroad - we are premium customers (we were not informed of this of this beforehand). We spoke to our tour rep - Thomas Cook and they were brilliant. We transferred cash from the UK to their offices and they brought it to us enabling us to finish our holiday. When we returned to the UK we used the card to make withdrawals from the bank at a daily charge. We still await an apology from Barclays.
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Comment number 8.
At 21:33 10th Jun 2010, elliej69 wrote:Hi ya, I work for the Post Office too, and am the Travel Product Specialist. When customers come in we always tell our customers that their Credit or Debit card provider MIGHT charge them for using their card to buy their currency. BUT, I was a bit disappointed that Martin didn't touch on the new feature on the Post Office credit card, which is if you use it in a Post Office to buy your currency, you will NOT be charged a cash advance fee AND it is classed as a purchase.
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Comment number 9.
At 21:40 10th Jun 2010, andrew wrote:To really save at all times, use cash. Cash discourages spending, and credit or gift cards encourage it which Mr Lewis is not going to tell you. He owns a business that is paid to introduce customers to cards. What a shame that for the past five or six years Mr Lewis has not been telling people to use cash. When consumers part with their money (cash versus credit) and the form of payment (cash, cash-like scrip, gift certificate or credit card) many studies have shown how puchasing behaviour changes in you favour.
Ignore the salesman's mumbo jumbo, remember what independent academic research tells you:
"The more transparent the payment outflow, the greater the aversion to spending, or higher the 'pain of paying.'" Cash is viewed as the most transparent form of payment. Priya Raghubir, PhD, of the Stern School of Business at New York University, and Joydeep Srivastava, PhD, of the Robert H. Smith School of Business at the University of Maryland, College Park.
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Comment number 10.
At 15:44 11th Jun 2010, rhian74 wrote:Hi I too work for the post office and we also tell customers that banks may charge a fee if currency is purchased on a debit/credit card. I too was disappointed the new feature of the no cash advance charge on currency purchased at a post office with a post office credit card was not mentioned or the fact that we offer 0% on purchases made overseas was not either but great to see us in his top 5 cards.
I was even more disappointed in the scumbags selling mobility products ripping of the elderly and disabled some people have no morals or shame disgusting.
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Comment number 11.
At 17:55 11th Jun 2010, david jocelyn wrote:Mitch says that nationwide flex accounts are changing and can not be used abroad without incurring a charge. Where do you get your information Mitch. According to Nationwide costs will only be incurred if they are used outside of europe which last time i looked was still abroad.
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Comment number 12.
At 16:31 19th Jun 2010, Chris wrote:Re: 9. Andrew
I think your attitude towards Martin is outrageous. His advice has saved me literally £1,000s of pounds, perhaps you work for one of the companies or banks that fleece people of their money?
I actually agree with your point that using cash can reduce spending. However, following Martins advice to get that cash WILL save money.
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Comment number 13.
At 16:07 30th Jun 2010, Peter Robinson Cardchoices wrote:If you look carefully and the T & C's of your cards (credit or debit) you'll find there's load fees (for prepaid cards), the foreign exchange levy (which is 2% to 3% for most card issuers), plus a percentage based levy (again 2% to 3%) if you draw cash abroad from an ATM or at the counter.
Therefore its possible to pay 6% or 7% fees to spend your own money abroad on many high street bank credit or debit cards. The bank will also make a cut on the exchange rate that they give you when they then convert the foreign currency transaction to £ sterling.
It used to be that the most cost affective way of paying for goods and services when travelling was to use your credit card. These fees have all become apparent in the last 3 years and there's a reason for that.
Obviously when you book your holiday, paying with your credit card gives you the invaluable advantage of purchase protection if your airline or holiday company fails before you travel.
But not many people know that all your purchases abroad are also covered in the same way, including hotel bookings if you’ve organised your holiday yourself and paid with your credit card.
Section 75 of the Consumer Credit Act 1974 makes your card issuer jointly liable with the company you’re buying goods or services from if something goes wrong with the transaction (for amounts between £100 and £30,000).
This means you can claim the full value of a purchase from your credit card issuer, not just the amount you paid on your credit card i.e. if you paid part of the costs or a deposit.
In the past credit card companies have challenged whether Section 75 applies to purchases made overseas. In order to clear up the confusion The UK Office of Fair Trading went to the High Court to resolve the matter. It initially lost the case, but won on appeal, in 2006. This means that foreign transactions on your credit card are covered in the same way as UK ones.
However, as with all financial products there are always companies out there offering discounts and promotions and there are a number of prepaid and post pay credit card offers out there at the moment that are offering deals on the foreign exchange fees.
[Unsuitable/Broken URL removed by Moderator]
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Comment number 14.
At 10:19 9th Jul 2010, largeramsden wrote:All this user's posts have been removed.Why?
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Comment number 15.
At 22:41 12th Jul 2010, Chris wrote:@14: I wouldn't write Martins advice off based on the example you give, I think most people would have given similar advice at that time. I remember financial experts predicting massive increases in the price of oil. Besides, at other times just as many people have saved when taking his advice and capping before prices before they rose. The people you talk about may not have got the best deal in the long run, far from it, but if they followed his advice on cashback (eg [Unsuitable/Broken URL removed by Moderator]) could have pocketed up to £120 to cushion the blow.
As for American Express I don't think this will be moderated in time but here's a link that took 2 minutes to find on Martins site.
[Unsuitable/Broken URL removed by Moderator]
Take an example that might be far more/less than you expect to spend. Assume you spend £1000 on purchases using the card and withdraw £200 cash in spain.
American Express Costs
Purchases: £1000 x 2.99% load = £29.90
Cash: £200 x 3% fee = £6 PLUS you pay 27.9%APR on this from the day of withdrawal until the day you pay it off (even if paid in full). This will be about £4 if you pay off 1 month after withdrawal.
Total = £40
Nationwide Debit
Purchases: No load (in Europe) = £0
Cash: No fee, No load =£0
Total = £0
OK, £40 might not break the bank but would you rather use it towards your spending money or see it go towards a bankers bonus. I know my choice.
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Comment number 16.
At 15:54 31st Jul 2010, Jally Peeno wrote:[Unsuitable/Broken URL removed by Moderator]
Customers using its debit cards at cash machines outside the United Kingdom will in future pay a commission charge of 2% plus a £1 flat fee - still better than many other banks but the "holiday" is over for free cash withdrawals in Europe and double the rate from 1% outside of Europe.
Nationwide claim that by offering free travel insurance to customers who use the FlexAccount as their main bank will benefit from the savings on travel insurance which will more than offset the costs of cash withdrawal in Europe & Beyond.
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