Archives for June 2010

The electrician who doesn't have a clue...

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Elham Rizi | 17:33 UK time, Wednesday, 30 June 2010

Matt and Dan have also been in Nottingham as they've heard there's a man called Craig Andrew Lonsdale, who's trying his hand at electrics... And doing a terrible job.

We decided to put Craig's electrical handyman skills to the test and invited him to a house with researcher Lucy posing as a pregnant home owner. Craig arrived at the property to fit a double wall socket in the kitchen and an outside light by the front door - a straightforward job that any competent person could carry out in two to three hours.

Craig Lonsdale is not Part P registered and so should not be carrying out this work before he involved Building Control. Failing to comply with building regulations can result in a fine of £5,000 per offence.

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The pest controllers bugging people...

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Elham Rizi | 17:23 UK time, Wednesday, 30 June 2010

First off, the gang are in London on the trail of ADN pest control. Although the company is based in Kent, it operates all over South East England.

One customer stung by ADN is Sasha Taylor from Highbury in North London. She contacted the company after finding bed bugs.

At first, ADN Pest Control seemed like a professional looking outfit. They gave her a competitive quote of £125 and could come out quickly. But as soon as one of their technicians turned up she began to worry.

"He just started spraying it [the poison]. He didn't really look around. He just lifted the bed and started spraying. He didn't talk much so I had to ask him, 'What are you doing?' and 'How do you know it's there?'".

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The sales reps who won't take no for an answer...

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Elham Rizi | 14:12 UK time, Thursday, 10 June 2010

There are very few things that get us as angry on Rogue Traders as pressure selling to the elderly. So when we found out about a mobility company based in Nottingham doing exactly that we decided to give them the special Rogue Traders treatment.

Please note: The company featured in the programme broadcast on June 10 2010 was Virgo Healthcare Ltd of Long Eaton, Nottinghamshire and should not be confused with any other companies with similar sounding names. The company featured is in no way associated with Virgo HEALTH which is PR and communications consultancy based in Richmond, Surrey.

Viewer Marilyn Bower thought she'd made sure her mother-in-law Ada would be properly looked after when she went for a week's holiday but on the night she got back there was a nasty surprise. A call from a police officer at the home the 82-year-old revealed she'd signed a contract for a rise and recliner chair at a cost of £1700.

This was a massive amount of money for Ada, a pensioner on a fixed income. She'd been visited twice by Stewart Young, a salesman from ABM Mobility of Nottingham. He took cash and a cheque before returning for a third time for yet more money. What made this all the more shocking to Marilyn is that Ada has dementia...

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The company that sets alarm bells ringing...

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Joe Mather - series producer | 14:28 UK time, Thursday, 3 June 2010

This week, we're on the trail of Direct Response Security Systems Ltd of Sutton Coldfield. The company doesn't just sell burglar alarms, they claim to sell you a direct link to the police.

Katie Gall was one customer who heard Direct Response's unbelievable offers after being visited by one of their salesman in January this year. Katie, a teacher from Epsom, Surrey quickly became wary of the salesman's claims...

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