More moans about new homes

This comment was removed because the moderators found it broke the house rules. Explain.

We have had exactly the same problems with [company name removed] homes, and many of our neighbours too. There have been a ridiculous amount of 'snags', hammers being left in drains, rubber cloths stuffed down the bath plug by builders, cracks on the bannisters, and the worst, leaks in the ceiling, and a leak that ruined our kitchen unit. We are constantly pushed between [company name removed][Personal details removed by Moderator] and the builders, all who claim it's nothing to do with them, and then claim as we are now 'out of defects' they won't help us, even when our house is flooding! When we complained they took months to reply and then misled us with the wrong information. We are now having to claim through insurance for the damage caused by the leak as they won't take any responsibility. We are still waiting, absolutely infuriating!

Not only Persimmon homes, [edited] have made a mess of the residential care home we live in, Peterborough also. We have had 3 floods so far, extractor fans that do not work, guttering that leaks water everywhere. Not fun when you are trying to care for a severely disabled husband.

I bought a new build apartment which is now 4 years old and have had numerous problems with it. The gates to the 'secure' car park broke and it took over 2 weeks to be fixed in which time my car was stolen, the roof panel blew of the roof and landed on top of my car denting it badly, we had a leak behind the toilet which was so bad we needed to replace the flooring in the bathroom, hall and kitchen/living room. We have now discovered a further 3 leaks under the bath which has caused severe mold but the insurance company is disputing whether they are going to pay for this. I do not know where to turn for help and who should be sorting this out!

This show has come at the right time!! Finally after 13months a surveyor came to look at my 'snags'. That consisted of doors that didn't close or lock, a toilet that bubbled when I released the bath water or flushed the downstairs toilet, leaking windows, cracks, leaky roof along with unsealed bath, shower, sinks and push down plugs that don't work!!
On top of everything the uneven road to my house caused damage to my boyfriends car, leaving a pool of oil on my driveway- which now has a hole forming and the surface is softened.
They assure me this will be sorted - after several letters/ emails/ faxes and meetings with the sales team.

The problems start with Persimmon before the houses are built, we currently have them building 110 houses on our road, and they are making residents lives a misery, for 4 months they have been inconsiderate,I could go on about the actions, and following a local meeting with them, a member of the persimmon team, said " we were told the residents had strongly oposed the building work, expect problems, so just hit the site hard anyway !!!!!

This comment was removed because the moderators found it broke the house rules. Explain.

We bought our new house in December 2009, our homebuilder is Persimmon. We are still waiting for snags to be repaired, this includes electrical faults, scratched cooker, broken tiles...the list goes on. Trying to get some continuity at Customer care has been a nightmare. I would never buy a new house again after this experience.

Our home was built by [edited]and we had more than our fair share of snags. The worst was the boiler leaked deadly gasses and condensation rotted the frame of the boiler. Three independant plumbers informed us it was bad workmanship. [edited] did not want to know as it was after the 2 years, claiming that all work is checked and it passed the check NHBC said the same, neither would even come out to look at it. We had to fit a new boiler on our insurance. Our fire doors throughout the hpouse don't fit and they will do even listen to that one. I've fod chippy wrappers under kitchen cupboards and paperbags under plaster to fill the walls out. It's a bodge job from start to finish.

We bought a persimmon home in Hampton Vale Peterborough in October 2009 and I can only say that we have had nothing but great service during selling and purchasing through an assisted move, and have had no problems at all with the property,If I have had any minor queries they have been dealt within 24/48 hours.Great service and a fantastic lovely home!!! Helen Bliszczak.

We bought a Persimmon house in Tamworth in 2003. we had so many problems that we had the Directors themselves coming out to do snagging with us, because we were persistant and did not give up ringing them constantly to chase when faults were going to repaired. On the first fault find we found over a 200 snags, they included a very badly fitted kitchen, some decorative faults, cracks in walls, scratches in windows, badly laid lawns and patio to name but a few. We ended up doing 3 or 4 fault finds and still found more and more. Persimmon workmen came out and did some repairs, but they ended up damaging some of our property, flooring, and spilling concrete on slabs that we had upgraded. Persimmon denied that their workmen had damaged anything. We sought solicitor advice and Persimmon paid up to cover some of the repairs and the really badly fitted kitchen! NHBC, what a joke.... It really puts you off buying a new house. The ironic thing was the damaged panel in the double glazing was actually put in the next door neighbours house! Some people are not interested in snagging as they just want to move in, how wrong they are.

Lisa Powers

We purchased a new property in July 2009, and have had several snagging issues, most of which have been rectified within a reasonable time. We have an issue with our front door - it is wooden and has splits in the wood which daylight can be seen through! it leaks when it rains. initial repairs were with mastic - not acceptable for a new front door and we requested a like for like replacement, an offer was made to replace the panels but after an independant report were informed that this may not solve the issues. Have been constantly told that this occured as the door is south facing and there is not shelter from the elements - is that my issue surely it should be fit for purpose? we have been offered a new door but asked to pay half the cost and paint it ourselves. builder now wont speak to us, and have raised issue with [edited] people who we now have not heard from in weeks, and when we last did were asked questions which we had already answered (obviously) in the claim pack sent. What would our next step be? it is very stressfull, we have had other issues with scratched glass that the builder refuses to remedy. We bought a new house as we wanted little work to do having a young family, it is so stressfull battling all the time.

As a ex Sub contactor who for 3 Year just worked for customer care for the Largest Developer I have seen every quick jobs done to customers half amillion pound houses. I Found the reason I was kept in a job is because there are three main resons for low standard jobs
1 the time frame the sub has to get the job done before the house is handed over to tthe customer.
2 The price the sub was given for the job a low price ment the sub worked quickly to ensure they got a good price for a days work
3 The same NHCB inspector checked every house and after a while the inspector becomes friendly with the site manager and would let items slide if the fixed it off paper.
I have oftern been shocked of standard of most houses and it's been lucky the homeowner has not had major proplems as I have Pictures.

We bought our house in June 2007 from [edited] and, due to the contract, had to complete and move in during the week of the horrendous floods, only to find the flooring at the front & back doors wet because the weatherboards hadn't been fitted to the doors, (letting the rainwater in), and the central heating wasn't working so we couldn't dry anything out. The day after we moved in, I provided a TEN PAGE (A4) list of snags to the site foreman who said he'd 'get a couple of men in to blitz it the following week'. We finally had enough by July 2009 and next week, we're having [edited] back in to complete something that has been outstanding since last April. To be fair to the service team that looked after us, they did their best and after 2 years Barratts did provide us with £1000 in acknowledgement of our inconvenience, but the biggest problem was that the initial standard of work was absolutely appalling. The original workmen on our site didn't take any pride in their work and although we did all we could to accommodate them, (we did, after all, want things put right), it felt like we were a nuisance to them. The bottom line is that they take your money and forget that this is someone's home....I won't be being a new-build again.

We brought a new Persimmon home 2 years ago. as instructed we issued them with a list of snags which spanned 2 pages, I think there was around 30 of them in total. A small amount of these were corrected quite quickly, however a large number of them were not. They claimed no knowledge of this extensive list! we have been asking the builders to sort things out for two years now to no effect. we have drafty doors, large cracks (which they refuse to touch unless you can get a pound coin into them, dented doors and a cracked bath (which apparently we must have done ourselves!!)
we were told by a friend in the trade, not to use the heating very much in the early weeks, as the plaster would crack quickly, we moved in in May and eventually switched the heating on in september, however the cracks appeared anyway.
the customer help line also believe that a blocked toilet at 5.00pm on a friday, is not an emergency, we have had to wait untill monday evening for [edited] to come out! raw sewage in your house is not an emergency!!even with 2 small children in the house! [edited] have come out twice so far...
the builders guarentee is not worth the paper it is written on. i dont believe that the NHBC is worth much either!

For the past 23 months (since we bought or Persimmon Home) we've been complaining about an intermittent hum that gets so loud we can't hear our telly. My two autistic children get very upset and it gives me and my wife a headache. After umpteen phone calls and visits by various workmen, Persimmon Homes have referred us to, yep you guessed it, the NHBC. There have been so many snags it's unbelievable, least of all the fact that they cut off a huge chunk of our garden by putting a wall in the wrong place. There's nothing you can do, they just ignore you after pretending to listen and refer to "specialists".

been in the industry for 35 years and have yet to meet an nhbc inspector that has any recognised qualification , when questioned the tranning given to the inspector is at best dangerous,most of tradesman consider them as a bad insurance company, that has society under the illusion that they are there for good reasonss.
director of a consruction company

Toilets that you cant help `missing the back`, radiators loosly hung on the wall that regularly fall off, flaking paint on all door thresholds, cracks in the wall above every internal door, squeaking floorboards, heat exchanger issues, cupboard doors falling off, faulty water seals on exterior doors, etc. Sound familiar.... Poor customer service, letters never answered.... Welcome to the Persimmon owners club.
over£ 1/4 million wasted on poor workmanship. If it were a £500 TV I would have had my money back months ago

I've written a complain tonight after the show regarding the NHBC.
New homes, house builders and the NHBC in this country are all of extrememly poor quality.

There's really no difference between buying an old house or a new house, you'll have problems with both. However the NHBC guarantee isn't worth the paper it's written on.
I had rain pouring in through a combi-boiler vent, into the boiler itself which was condemned twice. Once the 2 year builders guarantee was over, the NHBC became involved and what a waste of time that was.

However, I was wholly please to see that the NHBC rep and the builder were on very friendly first name terms, both telling me they couldn't see anything wrong.
Some work initially was attempted, but once the NHBC were involved that was all that was needed to decide there was and would never be a responsibility on either the builder or the NHBC.

The NHBC should be reviewed and restructured, it's guarantee doesn't hold any value and they appear, in my opinion, to have too close a relationship with the building industry.

My goodness where do you start with Persimmon Homes!!!!! We have lived in our home for two and a half years and its one problem after another only today they have been back to our house as raw sewage smells are coming from one of the toliets the smell was so bad I had to stop myself from being physically sick and our 3 year old was running round saying the house stunk of poo poo's!!! Or what about the water Leaks in the juliette balcony! It started on New Years day 2008 and we were told it was not an emergency even though it was running from the ceiling in the bedroom tracking down the inside of the walls and running into the living room and then onto the carpets!!!! But hey it was not urgent. I have filled a pukka pad with complaints and issues ranging from shrinkage to light bulds blowing constantly, I mean come would you replace your bulbs 6 times in one month!!! I think not and that is only in one of the rooms does not include the rest, and when complaining to be told "you must just buy cheap light blubs you should buy decent ones and this would not happen" Well guess what it does it either way! Cedarwood on the front of the house leaks frequently mind you there was no builders paper and the wood shrunk so much you could see in the gaps! Appliances breaking! Shall I continue. Snotting Customer Care who put the phone down on you when they can't help. Site Managers!! lets see ummmmm how many have we had since we have lived here... too many!!!!!! Bogs in the back garden. Oh and this is the best one SHARED ACCESS DRIVEWAY THAT WE WERE NOT AWARE OF TILL THE DAY OF THE HANDOVER!!!!!!!!! As previously we were not allowed at the property due to health and saftey reasons. Even the solicitors drawings showed single access to driveway. Lets not forget about the noisey "METRO TRAINS" that the sales assistants assured us would not be heard in the property.
Well maybe we would not be able to if the double glazing was actually that DOUBLE GLAZING!!!!!! I would never ever ever recommend this builder to anyone they are a bunch of cowboys!!!!!

We have just moved into our new home in milton keynes, have a problem with the front door bending and drafty ground floor. Have been on to the builders [edited] homes, with delay after delay.. im glad i watched today and definitely will be getting a snagging inspection done..Anyway know of a good inspector to do this?

We are just going thru the resolution service with NHBC & Charles Church. Charles Church has all ready tried closing the complaint with NHBC, saying it is fixed, even though we have told them it is not. This follows two years of awful customer service and over 200 snags, some major ones. In the end we had to go to the Chairman of the whole Persimmon Group to get any progress. Never again would we buy a house from them.

This comment was removed because the moderators found it broke the house rules. Explain.

Myself and my partner have just brought our first house, it is a new build and we do not move in until next month. Please can someone point me in the direction of a snagger that we can pay to check the house over before we move in, after this report it has now been brought to my attention of what potientally can happen and how we can resolve this however it would be better for us to pay the money up front allowing us to get a professional in.

NHBC - A TOTAL waste of space, just like most of the other, so-called, Professional Trade bodies, purported to afford "protection" in various flavours to consumers. Recently reported a Builder who claimed to be NHBC Registered and wasn't. They supposedly wrote to the Builder advising him to desist in using any reference to the NHBC or their logo and advising that in event of non-compliance such could result in possible Civil and Criminal Prosecutions, while in the same instance copying the communication to their "New Business" Department ...and this despite my informing that the Builder in question could not be considered as at all “skilled” in his craft or "fit-for-purpose". I think that just about sums up the sort of current Consumer protection as is on offer ...there is none, it is all about subscriptions!

we bought a persimmon home back in sept 09 . 2 days before moving in we were told some of the carpets were faulty, but after moving in we discoverd all the carpets were faulty. they then made us wait 6 weeks to arrange for them to be replaced. we have had problem after problem and persimmon have had 3 or 4 attempts to put things right but still have not managed to do a satisfactory repair. we have dealt with the customer care manager , the construction manager and even the managing director of persimmon essex. we are now waiting for 3 ceilings to be taken down and replaced due to bad workmanship and not settling as they try and say it is. we have to have our conservatory taken down and be refitted as thats done benn carried out properly. persimmon are not prepared to put my family into a hotel whilst the works is being carried out.
there were gaps in the windows , doors dont close properly , no insualtion in the eves , garage door didnt lock , floors dropped , ceilings dropped , poor quality of decor , no extractors were connected to outside vents , all the taps leak , the list could go on forever and i personally would never recommend a persimmon home to anybody not even my worst enemy !!! buying a new home is supposed to be a joyfull experience not a stressfull and bad experience.
i do hope that my problems get sorted out one day and before the 10 year nhbc warranty expires .

As always BBC Watchdog is exaggerating things, there are no specific guidelines/tolerances or standards in respect of shrinkage - Whilst there are issues as described and seen on the programme which are clearly incorrect, there are also a high number which does come down to general maintenance. The problem is people don't want to lift a finger to keep their houses looking nice - be it old or new!!! Am pleased to note that housebuilders in general are going to get a beating on this - they are all at fault somewhere along the line - not just the big boys!!!

We have had so many probablems with our three year old house. Cupboards flooding in the kitchen due to very poor plumbing, unable to change taps in bathroom due to welding taps on and not putting the fittings on, plaster falling from every screw head under the plaster on the ceiling of all rooms downstairs, huge cracks in plaster by skirting boards and various others. The main problem however is that they never put tarmac or other hard surface down on the footpaths. When they moved in they where still building and we thought they would finish the paths before leaving. However they just turfed on top of the rumble! I have had a baby this year and I have to push her pushchair in the road as it is often too muddy and rough to push on this grass. The children have to play on the road in the winter. The stupid thing is the garden maintaince company will mow the comunal grass areas and not the paths, so we end up with cut lawn with a tall grass strip next to it! Stupid. The council have done nothing and let the building company continue to build more in the area.

We bought a new build property in June 2007 in Lincolnshire, since then we have had well over 40 snags with our house. Only a handful of these snags have been put right by the builder to date. These include; the replacement of badly fitted and scratched UPVC windows, removal and replacement of mouldy fascia boards in our garage and re-pointing of poor brickwork which was letting in water in the garage, replacement of several badly fitting / damaged internal doors, replacement of the Central Heating boiler (as it was condemned by British Gas in April 2009 - being less than 2 years old), replacement of kitchen worktops due to water leaking from faulty boiler prior to it being condemned, replacement of central heating expansion tank, which fell down on top of our hot water tank crushing the tank lid on 2 seperate occasions!!. - BELIEVE ME THE LIST GOES ON AND ON !!!! 4 FULL PAGES of A4 in total, with over 40 major snags.
We have complained to the builder, Shepherd Homes, on numerous occasions, but we still have many unresolved snags almost 3 years later!! - We also involved the NHBC but they proved to be UTTERLY USELESS! - Their "inspector" ,and I use the term loosely, blamed our lifestyle for the condensation and mould problems we were having and still continue to have, due to poorly fitted UPVC windows. He even said it was because we had window blinds fitted, despite the fact, that we have trickle vents open on all of the units to aid air circulation throughout the house and the fact that all of our neighbours have blinds fitted, yet none of them have any problems with condensation or mould on their windows.
The APPEALS scheme administered by the NHBC is also a complete waste of time, they just sensd you a letter explaining the massive costs involved should you be unsuccessful with your appeal - just Scare tactics to put you off. I would say that the NHBC CERTIFICATE is not worth the paper it's written on, neither is the word from any of their so called inspectors.

WE WILL NEVER EVER BUY A NEW PROPERTY !!! BE WARNED...... Get in a professional snagger before signing anything or handing over any money to the builder. As soon as the house is sold, they're not interested, they just move on to the next site!!

we have a similar problem, we bought our flat about 3 years ago within the last year 1 of our sash windows broke and we couldn't use it, it is now jammed shut as the springs do not work so we cannot open the window to let in fresh air and is now worsened by the fact that we have a new born baby in that room and we are entering the summer. we have contacted [edited for legal reasons] homes as the flat is around 9 years old. [edited for legal reasons] gave us 2 or 3 different numbers and offices to try in order to find out who the supplier of the windows where and how we could solve this problem, none of the [edited for legal reasons] offices could help us, not even the head office. They told us that all the records from that buy no longer exist so they cannot tell us who the window supplier is in order to ask them to fix. We have tried various double glazing companies but none will fix it as they are not the manufacturer / supplier. We then tried the NHBC because the property is under 10 years old so is still covered by their guarantee, but they couldn't help because it wasn't structural and told us to contact [edited for legal reasons]. we feel we are now stuck and do not know where to go with this we are worried that we cannot get ventilation into the baby's room coming into the summer.
We feel very let down both by the builder [edited for legal reasons] and the NHBC as there should certainly be some way that we can find out the supplier and pay to get this fixed, as we said we are willing to pay just want to solve this problem.
Surely there should be legislation that the builder keeps all records for as long as the building in standing? can anyone help???

Having recently moved into a brand new build on a massive new build site i can deeply sympathize. The ceiling in the hall wall falling down there are cracks in all the rooms the kitchen cupboards are not level and we struggled to get our dishwasher and washing machine in as the gap for them tappers in at the bottom. The outside lights are faulty they go on and off non stop in every house on our street its like a funfair! The walls are plastered with what i can only assume is polyfiller, when u try to wipe marks off the wall the 'powder paint' comes of and then the damn desolves the wall and takes it out in scoops! Theres many more i just can't be bothered to name them.

Now this is by far my biggest complaint we are fortunate in that we are housed here we didn't buy it so thats a plus but my issue is with the windows none of the them have restrictors and i thought this was standard on new double glazing anyway but apparently not! I thought it was the landlords to ensure houses were safe for fire and familys? Is there not a law that imposes laws and regulations on big organisations and company's that house people? We cannot open any windows on the middle floor because they are all massive full windows and my children will fall out there is no small window at the top its ridiculous in the summer my children are going to boil to death! Also is there any regulations on roller blinds after the deaths and recalls of recent years?

In my opinion these houses have been fitted with recalled products that look good to the unsuspecting buyer and cost the developer pence so they make a packet!

I have a house which I bought new from Persimmon 7 years ago, and there have been numerous issues which have never been corrected. However, recently we had a leak come through a bedroom ceiling upstairs, when I got into a far corner of the loft to investigate, I found a drain pipe which connects to a vent in the roof was held to it by duct tape at one end, and a jubilee clip at the other. The clipped end was fine, but the tape had gradually gotten wet and broken at the other to cause the drain pipe to come away and cause the leak ( I have pictures of this, if anyone would like to see them!). I asked Persimmon and HBC to repair this, but they both refused, at which time I wrote to the local press but got no response. There is no way that could be considered a correct installation (despite them saying it met the criteria at the time) but as I was 6 months outside the claim period at the time, they said they wouldnt do anything about it. BRILLIANT! I fixed the pipe myself, and am waiting for the ceiling to dry out before attempting a repair of that as well.

My husband and I saw the WD programme last night 6 May and we were astonished that Persimmon are still up to their old tricks 12 years later - yes, the same problems happened to us when we bought a new build from Persimmon which was then trading under the name Beazer Homes 12 years ago !!We still have a thick file of 'snag problems' which were mostly finally sorted 6 months after moving in July 1998. A small sample is shown below (too many to list here) of the rectifiable work carried out whilst we were living in the property. The builders refused to put us in alternative accommodation whilst the work was ongoing, and now we know why, as this did last from July continuously through to December!!
Replacing already new fitted kitchen with another as original badly damaged by workers on site ie painters, elec, plumbers crawling all over it to finish their jobs
Ceilings had to be stripped and re-artexed due to the original flaking and falling off
Bath replaced twice from original, then leaked down into kitchen causing ceiling damage
Ensuite toilet leaked causing ceiling/water damage to carpet in hall downstairs
Ceiling lights are not positioned central to room, I only saw this after the second time of artexing and this is still the same as could not bear the thought of having the ceilings stripped and re-artexed for a 3rd time !!
New gutters leaking, the plumber decided to fix this by putting clear mastic into self sealing gutter joints??
The list goes on and on and only in 2008 did they finally replace suitable sized wall trays in the gable end wall over the garage. This
was an ongoing issue where when it would rain the wall trays all insitu were not fit for purpose so the garage would be flooded. They would not accept this at first and only repointed the brickwork and 'messed' with the lead flashing ??!!
When we purchased the property it was to be our 'new dream home' but turned into our 'new nightmare'. The stress and anxiety we went through was horrendous, because not only were we living in the property with all the dirt from the work and the intrusion, it was a battle to get it put right. It has left a very nasty taste in our mouths even to this day and writing this has even brought back some very unpleasant emotions. At the end of the day no matter what happens outside of your house with people and situations its always good to be able to come home and shut the door behind you from all of that and for 6 months we couldnt do that.
Do they think by changing their name from Beazer to Persimmon it also changes peoples memories?
However, we are still in the same house and have been extremely happy in our home but with no thanks to Beazer/Persimmon.

We moved into our home by persimmon in Jan 2008, in November/December 2009 we had a big flood the issue the main pipe giving the house water burst at 5am, the emergency number that was given did not work, so family was called to help as my partner was away in Iraq... I had to move out of the House for over a month with a 3 month old baby as dammage was repaired. To this day they still have not fixed everything that got damaged in the house! We have had 3 floods in total in our house, but this was the biggest flood. We have garden dranage issues which we have now paid our selves to remady. We have had the main front canopy over the front window come away from the house and had to be replased. All in all this has been very frustrating to say the least and now we still cant get some of the issues seen to....Floor tiels that have risen and need to be replaced as of damage from the flood. I would never recomend PERSIMMON propertys to anyone....

i brought my property 2 years ago and im still waiting for all my snag work to be completed, now [company removed] have decieded that bits are now not covered even though im still within my 2 year warranty..i have complained to customer services head office and i have had no joy, and the lack of customer service from their customer service so called Manager is a discrase!!! [Company removed] now even think i have no building insulation and im still waiting for this to be checked, im a single parent with a son of 2 and half years old and that isnt a priority to them to check the installation in my property and his bedroom being so cold!!!! they shouldnt even be signing off our properties until they have fully be completed but they are just greedy and want their money and nothing else!!! its just not on

This is a huge problem, and I thought the builder I bought from was the worst out there. I bought a new house as I didn't have time to redo a house, what a mistake that was! This builder has been a nightmare as much as the house itself. 60 defects, 1 defect was to replace 13 windows. The big problem is the cold. Even now in May the heating is on, as there is so little insulation and they are refusing to fix this claiming there is not a problem. I have now brought in the NHBC as I am getting nowhere. The stress has been horrible. In addition to the 15 month nightmare. My car was damaged my dog harmed and have lost 10 days holiday last year having to be here. They come cause more damange, 3-4 times per item, and still not repaired properly.
I now hate this house, and do not want to be here. I stay elsewhere at weekends and stay overnight on business rather than be here. If I saw that helicopter of theirs I would shoot the it down!
One of the worst experiences I have ever had. These people are Horrible.

I have recently bought a Persimmon new build apartment in Manchester back in Sept. Since the cold winter came, i noticed that one of the bedrooms was particularly cold compared to the rest of the flat. This was taken up with the developers and after a few months they finally found that the bedroom wall which is the partywall with the apartments Riser didn't have any insulation in the wall cavity. After this discovery, it has taken them another 3 months for them to get ppl out to quote for the work to be done.
They are due to do the work next week but i'm sceptical to how they are going to do the work as they have omitted to pumping the insulation in and instead are going with cutting a hole in the wall and sliding the insulation, this has made me to think they're going with the quick fix and pretend that it's all sorted, only to find out after the 2 year warranty, it hasn't resolved the issue.

This has caused me so much grief and time of work, and to add to the extent they expect me to live in the same room whilst they do the work.