Archives for April 2009

Customer service - have your say

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Rob Unsworth - editor | 18:14 UK time, Monday, 27 April 2009

Fed up being stuck on hold listening to pan pipes music when you'd rather be speaking to a customer service assistant? Sick of repeating your postcode to a computer that can't understand your voice? Or simply had enough with shop staff who just can't be bothered?

We want to know about the things companies do in the name of customer service that drive you round the bend. Vent your spleen on the comments section below.

The Watchdog customer service questionnaire has now closed, but come back on Monday 4 May to see the results.

Note, we can only publish general comments about companies on this page. If you have a specific complaint about a company, send it in to Got a story? so that our story team can investigate on your behalf. You never know, it might appear on a forthcoming programme.

Are electric cars the future?

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Zoe Behagg - web producer Zoe Behagg - web producer | 14:13 UK time, Thursday, 16 April 2009

Motorists will be offered subsidies of up to £5,000 to encourage them to buy electric or plug-in hybrid cars under plans announced by the Government. Would this motivate you to buy one?

Read the rest of this entry

Behind the scenes of the Watchdog roadshow

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Zoe Behagg - web producer Zoe Behagg - web producer | 15:21 UK time, Sunday, 12 April 2009

Nicky Campbell, Anita Rani and Paul Heiney present the Easter 2009 special Watchdog roadshow from the Bullring shopping centre in Birmingham.

They brought with them a team of experts to provide free advice to members of the public on all matters financial, from savings and pensions to money-saving tips and advice.

Watch the video to see what happens behind the scenes, including the Watchdog Roadshow producer Rowland Stone's view of the day.

For those who couldn't make it on the day, you can read financial advice from the experts in the Watchdog roadshow factsheet.

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