Two Left Feet - complaints

I had problems with Two Left Feet, they ignored countless emails and 2 letters from Trading Standards and I only got a refund after 4 months of trying when I sent a final letter before legal action.

Paul

We spent 2 months trying to get our order delivered or a refund. We eventually got our money back through the credit card company. i was heavily pregnant at the time and found it very stressful. This was so disappointing as we had actually placed our order in person and had great in-store service.

There are 52 reviews of Two Left Feet on Dooyoo UK. Out of a rating from 1 to 5 stars, 42 reviewers rated the company 1 Star! Draw your own conclusions!

we had dealings with this company in 2006, their attitude was beyond appalling and i would rather cut off my left foot than ever go near them again and i'd strongly recomend that anyone reading this does the same

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I ordered some push chair accessories from 2leftfeet which after 6 weeks hadn't turned up - I managed to get one of the sales team to tell me they were out of stock as could never speak to after-sales. After waiting more than 2 months for a re-fund (of a paltry £60!) and numerous e-mails I took them to small claims court. Got the money back within days, but 2leftfeet had to pay the court fees (about £25) - and I will never EVER buy from them again! How can they run their business like that?

similar story - i ordered a car seat which didn't arrive and with no apparent delivery on the horizon. I cancelled the order but received no refund until I got the MD's name and adress from Companies House and sent 2 letters theatening legal action. The first one was signed for but the second was not and returned to me. He didn't even have the guts to accept "nasty" letters! Anyway I did get my money back at that point. I suggest everyone else does the same.

I ordered a potty and a safe step on 31/7/2008 and recieved the potty within about 5 days however no safe step appeared for a few weeks so I tried to call on several occasions with the phone constantly ringing until I finally tried the order option, someone answered straight away but as soon as I said I haven't recieved an order she said I need to transfer you .....to a line that rings and rings and rings - surprise surprise!! Sent email 18th Aug to find out where it is, no response. No luck with phones. I emailed again on 1/9/2008 threatening further action if no response, surprise surprise the step arrived about a week later. Would never use them again....and this was only for a small amount.

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Great...Just my luck..I ordered a travel system 3 weeks ago and suprise suprise, no travel system.
I have called the sales team, sent 2 emails to the non existant aftersales team and nothing. Today (as a unsuspecting victim) I phoned TLF and asked if they had the pram I ordered in stock, to which they replied "Sorry, that item is not in stock, will be in stock in 30 days. Ten minutes later my partner called up (again as an unsuspecting mug). She proceeded to buy the very same item I had enquired about, and guess what, the adviser didn't say anything about having to wait 30 days..

I really must comment on the excellent service that we received from Two Left Feet. I ordered a Quinny travel system from them which was delivered two days after purchase. Once our baby was born 3 months later and we unpacked the car seat and pushchair frame we thought we were missing two connectors to attach the carseat to the frame, I rang Two Left Feet who couldn't have been more helpful, the lady who took my call told me exactly where the connectors would have been in the packaging and held whilst my Husband went into the garage and looked through all of the cardboard for recycling where we found them!! She said she would send them out in the next post if they were missing. I am sorry to hear all the bad press after we had such an excellent experience with them.

Blaming software as the reason for not processing a refund, upon failure to deliver goods is just stalling. The software seems to work pretty damn efficiently when it comes to taking money – in my case £200 taken the day the order was placed and still waiting for a refund.

In my view you let them off the hook – considering the huge number of complaints you received and Google choked up with thousands more - all with the same experiences. No goods, no sign of a refund. Why were they not pressed harder?

If I were to deliberately and repeatedly - take money, fail to deliver goods and fail to return that money it would be called fraud.

Do the same thing as a company specialising in baby goods to vulnerable, busy parents and its called a “software issue.”

Didn't get to see the programme, but very happy that this issue is finally being (in some way) addressed. I am unclear of the full purpose of the email address, as i'm sure we have all blunted our fingers emailing this company over the past months. Are we now to expect a resolution to our problems? Appreciate anyone that saw the full broadcast and can shed some light before i copy and paste the whole sorry episode into yet another email!!

I ordered a nursing chair from 2leftfeet when I was 5 months pregnant. It was a special order so I placed it very early. When it got past the agreed delivery date I started contacting the company regularly, to no avail. They did not reply to emails and refused to give out a phone number for their aftersales dept. I was given several different delivery schedules, and several different excuses for the delay - there was a problem with the manufacturer, the chair was on its way, they had been stocktaking and couldn't find it ... Eventually, at 39 weeks pregnant and very stressed I gave up and contacted my credit card company to ask for a refund, which they granted immediately, commenting that they had dealt with 2leftfeet on other occasions. Curiously though, on the day that my son was born, while I was in hospital, 2leftfeet phoned me to say that my chair had arrived and was ready for delivery! So now I have the non-existent phone number for the aftersales dept.!

I was beginning to wonder what was going on with the company. i placed an order with them on the 24th January for a pram, which no surprise i have not recieved and i have no response to emails or calls. I have already tried to cancel the order with email on the 24th feb, but no reply. i have already tried to email them using the watchdog email address on this page but my comp says it does not exist. Makes you think twice before buying off the internet again.

We ordered a Stokke cot well in time for our new arrivals, but 2 Left feet failed to supply. We asked for a refund which was not forthcoming. After 90 days my wife and I were unbelievably frustrated - to say the least.
We were eventually successful in getting a full refund by contacting Stokke direct and explained the situation within 24 hours we had received an e-mail from 2 Left Feet to confirm the cheque was in the post! In my mind the company should not be allowed to trade - simple as that. To all those still awaiting refunds - try via the manufacturer / supplier to 2 Left Feet.

i am currently waitng for my order that i placed at the end of december 08. i was so upset when i saw the feature on the programme. my baby is due soon and still i do not have my quinny buzz 3 and carrycot of my bouncy chair that i ordered. i feel totally ripped off. so glad i paid by credit card so should be able to get money back from them if my order doesn't arrive. all pregnant women or any parent should never have to go through such stress!!!!! what a terrible company!!!!!

I ordered a phil and teds sleeping bag - then found out a week later after the money was taken from our account that it was not in stock. After a number of phone calls and emails i asked for refund in mid Jan but still nothing, when i ring they tell me to email but no one answers my emails. i just can not believe there customer service and the fact that they are getting away with this, i am advising everyone not to use them

I placed an order with this company in Oct 08. I have been trying to get my money back ever since. Still nothing!! I can't believe the way I was spoken to. I asked if anyone there had a conscience as they were mainly dealing with pregnant women or ones like me who had just had a baby. We are vulnerable and most of us are not flush at that time either. Not interested whatsoever!! I am at the end of my tether with this company and now at the stage where i am going to take them to court!!

I cant belive it after waiting the 30 days my car seat has not arrived, Having gone down the email route which I found odd as i could not talk to anyone, I got a computer generated response that they couldn't tell when the order is coming in it will be with me in 30 days. So I waited patiently 2 weeks later I tried to talk to someone and getting a very unhelpful lady,Who told there was no one else to talk but her, I decided to cancel! Only to switch on Watchdog this evening and find out that my concerns are felt by others. I only hope that they will refund my money now!

i would like to ask twoleftfeet who say that they have contacted all those people who have complained through watchdog personally to appologise and resolve all issues why they have not done this with all customers- must i complain through watchdog to get my money back???? We are still waiting for a refund for our car seat and base which we paid for back in October- my baby is now 5 weeks old and we have had to purchase these items again as we needed the car seat!!

i really would like twoleftfeet to call me as i would like an appologie and to be honest a refund not only for the car seat and base but also for all the waisted telephone calls i have had to make to speak to someone at twoleftfeet who clearly does not care!!!
also please can twoleftfeet remove the part from their website that says that they now have a dedicated after sales team contactable by email as this clearly is a joke!!!

Who wants to bet the email address works but nothing will be done.

Two left feet were quick to take our money when my wife was pregnant and we were shopping for things. When the goods were supplied and my son arrived I went in to complain about a parasole we purchased for the pram only to be told what we got was what comes with the pram. On going into mothercare we were told we were supplied/sold the wrong item and we need to go back to the place we purchased it from to get the correct item which sot close onto £500. Two left feet staff were cold, unhelpful and most disinterested in helping us. 2 years on I am still awaiting a reply from there customer service dept.

2nd issue - For the cot we bought, I went back to buy a cot bumper set which costs in the region of £60-£70. Because we were buying an item of low value to the staff, no one was interested in attending to us. After almost an hour an a half, I finally managed to get the order placed to be told the item would be shipped to us within a week as they were expecting a shipment on Monday. One week went by then another and another. I was unable to get through to customer services, nor were my e-mails being replied to. Fortunately living in Bedford I went into the show room, to find out what was happening. After another hour and a bit wait, I was told the item had never been ordered and they would need to order it. At this stage I decided it was best to get a refund, and was advised that I would need to contact customer services. I refused to leave the store and threatened to pickup items from their show room and walk out if my refund was not processed.

During my wait, I chatted to a lady who told me it was her second vist to them with a complaint about a pram she purchased and did nothing about. Each trip for her was a 50 mile journey one way.

Well along with her as well I'm pretty sure I will never ever look at Two Left Feets website or ever walk into their show room again. This complaint will be sent to the watchdog email address setup. I'm not expecting a reply.

I first used this company at the Baby Show in 2005 where I placed an order for a Bugaboo pram. I had problems then with delivery but when I wanted to update the product they advertised themselves as being the UK supplier for Bugaboo. I made a telephone order and then an internet order. The telephone order arrived ok. However the internet order (made late the same day) was made in November and had not arrived by February. I cancelled on 3 Feb. They told me I should receive my refund within 30 days which expires 5 March - this coming Thursday. They gave me an e-mail address if I wanted to contact with ref. to the refund specifically. This addess - accounts@twol leftfeet.co.uk is invalid. I have mailed to all their depts. to no avail. I have e-mailed them this p.m. with the address given on your program. I don't think I should hold my breath!

How Richard Bone can sit there and make such pathetic excuses is beyond me. Software didn't make them close their customer service phone line. Software didn't make their staff rude and unhelpful. Software didn't prevent them answering emails in a timely fashion. Even after taking time off to visit the showroom and demand my goods I was still forced to get my money back through the credit card company. I hope they go bust....

I spent 4 and a half months making daily phone calls and sending numerous emails to this company, all of which went unanswered or ignored - before I eventually got my money back by contacting some of the big brands who supply their products to them.
Thank you Watchdog for finally exposing them, but please, please, please, do continue to keep an eye on them as I doubt that this company can or will keep their promises. As far too many of us who have experienced their 'oversights' know only too well - this company will break them.

I am having the exact same experience with another online baby product company. Money taken, no goods received and impossible to contact. I have received no communication from the company whatsoever, they don't answer the phone and they don't reply to emails. I just want to cancel my order and get my money back, but not been able to so far!
I wonder if [Compabny details removed] and Two Left Feet are run by the same people as they seem to behave in the same way. I would never use them again or recommend them to anyone...infact it has put me off buying anything online again.

I was so glad Watchdog featured this awful company. I can not tell you how many people, including myself, have run into problems purchasing items from their website. I could rant for hours as to how they clearly operate on the very fringe or in some cases flout the long distance selling rules, how in my opinion their site is misleading in regards to delivery times and how rude and fustrating the customer service people are. They clearly are able to take money from customers within 24hours knowing they do not have the stock. Most companies out of good practise will not take money from your card until the products are despatched. It amazes me how efficient their computer system is in taking money but not as good at returning it. After threatening legal action we finally got a hand written cheque 32 days after cancelling the order but I cannot tell you the amount of emails and phone calls it took to achieve this.

I ordered my pushchair from 2 left feet last year. They took the money straightaway but then I didn't receive anything. Luckily at the time I worked for a Bank and knew the Consumer Credit Act covered this when using a credit card. I tried to contact 2 Left Feet (unsuccessfully) on many occassions and then I went to my Credit Card company and they told me to e-mail them one more time telling them exactly how long they had to deliver the product before they would retrieve the money for me. I received my pushchair by courier on the day before the credit card company were to be instructed to get the money back. So happy ending but it isn't a nice feeling to bully a company into delivering your paid for product!!

We submitted an order in December totalling £699.03 which they deducted immediately. THey exceeded their 6 week delivery estimate and eventually promised a delivery date way beyond the due date of our baby. We cancelled the order and they have confirmed that they will refund us within 30 days (deadline will be March 13th). I don't understand how they are allowed to keep our money for so long, and judging by the experience of some of the other customers I don't anticipate the refund arriving anytime soon. The other complication we have is that we purchased on a debit card via paypal and this means that we cannot claim the money back in any other way than legal action. This company has to be investigated further by trading standards, the stress this has caused has been unbelievable. I am 39 weeks pregnant and this is the last thing that you need. To see the MD proudly proclaim that he is a father of two is especially galling. How would he feel if this was happening to him I don't know how he sleeps at night

Although I can see that what you did last night was trying to help customers rather than vilify the company it did puzzle me that Richard did not question the finances of the company. They hold an awful amount of customers cash. Is it reasonable to assume that their suppliers want cash up front therefore they cannot order the stock needed until a large amount of cash is collected. Do they get bulk order deals and wait until sufficient orders are placed? Also I imagine they are accruing a lot of interest on this cash they hold.
I thought you were very lenient on a company who blatantly does not care about its customers ( me included). If i need company advice can you pease send Richard round. for free?

By any standards I believe that this is a truly appalling internet order/delivery company with rude and unhelpful customer service - I don't know anything about their outlet. We ordered in November and following an acknowledged mess-up by their delivery company they totally ignored emails and rejected telephone calls until I cancelled it two weeks ago, having been hung up on because I calmly refused to be palmed off on the phone. We have yet to receive a refund - which is unsurprising in view of the above comments. As for Mr Bone's comments that Watchdog related complaints have now been dealt with - mine was with Watchdog and we're still waiting...

My wife made an order of a pram and some related stuff on January 5th, yet still no delivery, just an email that states they are expecting delivery in 10 to 15 days, that was back in Feb 19th, How would I stand if I went to the showroom, and if the goods we've ordered and there, If I was to just walk out with them, afterall they are already paid for!
As for deal with them again, not a chance!

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I haven't had any dealings with this company but after seeing Mr Bone on Watchdog last night, I did wonder how many members of staff he employed. Is he trying to do too much himself?

I ordered a car seat and isofix base from Two left feet at the beginning of January. I recived the car seat within a week but no base. I sent an email out and was told that the base was out of stock, something that wasnt stated on the website like they said they do. After about a month i sent another email and this time was told they expected stock to come in within 10-14 days and delivery would be then. Well that came and went and still no base. I have sent about 3 emails since then and have not recived a reply.I have also tried phoning but got told they would only deal with aftersale complaints via email!! I am NOT HAPPY and will not use them again.

My wife ordered a buggy from Two Left Feet on January 2nd. After a friend subsequently warning us about how bad they are, we tried to contact them to make sure the buggy was in stock and would be delivered. The phone number provided was disconnected so we immediately cancelled the order by email. When they did finally acknowledge our cancellation email, they promised a refund within 30 days. Despite repeated emails to them, to date we have not seen any refund and all communication from them appears to be an automated template email. We have contacted Egg to report this, but we are still waiting for them to investigate. Given the imminent birth of our first child the stress of trying to recover over £450 from Two Left Feet is the last thing we really need.

I had dealings with Two Left feet in 2004 and even then there was a delay in receiving refunds and getting faulty goods sorted out. Then the Two Left Feet Warehouse was only a dot of what it is today but the problems were already there. I found Richard Bone arrogant and rude on more than 1 occasion. I have made sure that friends know not to part with their money at Two Left Feet.

I was horrified to learn that this company isnt very honest. I ordered a pram which was in stock thus taking 3-5 days to deliver. This pram is for my son and his new baby. I ordered this on the 17th February 2009 and we are still waiting. I wish I had never ordered it from Twoleftfeet. They took my money on the 18th Feb which was very clever and we still havent had an email to tell us when goods are to be posted. I phoned today only to be told my comments would be past onto someone and they would email. I think this a disgusting way to deal with customers. Obviously we are now worried that we wont get the pram without a lot of hassle. This company is a complete and utter sham and their excuses they gave on your programme last night were unbelievable no wonder they have been called "Two Left Feet" obviously they dont know what they are doing. very annoyed.

I was one of the people who came to Watchdog with a complaint although I declined to be filmed. Ready the MD's statement which says that all complaints "directly" involved with the programme have now been resolved, I assume that does not include the other 490 or so people who made complaints but were not filmed? The MD said that customers with outstanding complaints (like me- £504.87 out of pocket with no goods or refund after over 2 months since the date of my order) would receive an apology email and their complaint will be dealt with. I have had no such privelege as yet.

May I also say that bringing in Richard Farleigh was such a gimmick and detracted from the stark fact that hundreds of people (at least) are out of pocket or waiting for goods. Watchdog did not give the company a hard time at all considering the "unprecedented" volume of complaints, the amount of people left without goods or a refund which they ordered at a special and vulnerable time. A chat with super-star entrepreneur Richard Farleigh is hardly asking difficult questions and demanding that the company respond to customer issues. I am very, very disappointed in Watchdog and I don't feel I have achieved anything more by complaining to you.

We ordered items that failed to arrive. After 42 days, and with birth of twins imminent and stress levels rising, we were forced to cancel the order (the items were then supplied by a different firm within 3 days...) Despite multiple emails, and the sending of a paper letter/email combination threatening legal action, we still have not received our promised refund. It is now exactly 4 months since we submitted our order and our money was taken, and 11 weeks since Two Left Feet agreed to refund our money. Help Watchdog!! We have been advised by Consumer Direct to consider the Small Claims route, and are adamant on principle not to let them away with this. Our money is hard earned, and with twins we have little time for this additional aggravation.

Mmmmmm, interesting to see how many comments have been referred to the moderators, just shows how livid some of Two Left Feet customers are ...... After watching Watchdog last night, I too think they got off far too lightly and should have been given a real grilling, especially after all the stress and trauma they have deliberately caused so many people, full knowing they do not have the goods to deliver, yet taking peoples money the same day they ordered. UNBELIEVABLE that any company can be allowed to trade in such a manner and are STILL trading and I guess STILL taking more victims hard earned cash. We too [ordered] off their site as their prices were so appealing and ordered a car seat at the end of Dec 08. Fancy that, after 30 days NO car seat and after sending numerous emails, absolutely NO replies! So I sent a recordered delivery letter to cancel my order, still no refund after 30 days. My husband made a gruelling trek of 7 hours to Bedfordshire to confront them about the way we had been treated. Yes, we got our refund, but that is after spending 14 hours travelling and over £100 in diesel. How many other people can do this, why should they have to do this??? Just who do Two Left Feet think they are?? They should be ashamed of the way they conduct their business. Mr Bone's ears were burning red on the telly last night, and was lost for words on numerous occassions, just shows what sort of man he really is ................. I don't know how he can sleep at night!!!!

One further comment- this is the only online baby product supplier who has provided such a bad service to me. The others I use have been great and would highly recommend them- do not be put off just by this lot!

I have complained to their credit card processing company who are investigating the complaint (and their credit card processing company actually answers emails!!).

No amount of persuasion could force me to use them again, I have told everyone I know not to use them (although, in fairness, most people I know have used them and been conned as well so don't need to say too much).

This company is an absolute disgrace and I hope they go bust. I feel so strongly about this.

Oh, and I emailed the watchdog email there and no reply...what a surprise.

I ordered our bugaboo and car seat from two left feet at 34 weeks pregnant. I was two weeks overdue and had to go in for an induction and still had no items. As you know you must have your baby in a car seat to bring it home from hospital. I had none. I informed them of my induction date and still no car seat arrived. It arrived too late and we had to borrow one off my friend to get our baby home. This was after numerous phone calls and getting put off again and again and again - how much stress do you need when going in for an induction. As for the bugaboo we contacted trading standards and Bugaboo themselves and it was Bugaboo who gave TLF a rocket to get it to us. All in all I think my baby was 8 weeks old when I got is pram - very sad.

I too am thinking of driving 100 miles to go to their showroom. does anyone have any experiance of this or will i just be throwing good money away on diesel? Also if i went & they had my pram on display what are my rights with walking out with it. They make my blood boil no wonder my blood pressure is up.

After reading the 70 plus reviews on UK Toy Stores i realised i wasnt alone so complained to Watchdog, i hope we all get a full refund and Two Left Feet sort out their problems, they are a good shop with a great selection to choose from, fingers crossed they improve and dont vanish.

I have ordered a buggy from them and haven't had a response for 10 days... it's due in March apparently and my baby's due in April. What's the best advice? What should I do?

I am another unlucky TLF customer. Ordered baby sling 31/1/09. Money taken immediately. Stated it would be delivered dispatched within 10-14 days. By three weeks no contact from them so e-mailed asking for due date. They didn't reply. Waited four days and emailed again requesting they reply within 48hrs or I would cancel the order. Again nothing. E-mailed cancelling order to both the aftersales and accounts e-mails. No replies. E-mailed the Watchdog TLF e-mail address last night. Still no reply. This company is an absolute disgrace. Why hasn't it been shut down long ago? For all those who live near enough and have paid for items, I would go in with my order and prove of payment and just take the items from the showroom. It can't be theft if you can prove you have already paid. That's what I would do if I lived closer. Have ended up ordering from another reputable online seller. Ordered last Thu, it came Mon. Not hard is it. Like others, we are warning all and sundry not to use this company. Unfortunately, I only saw the bad reviews once I had ordered. Waiting for refund now - yeah right! Apparently, someone has successfully got their money back using the court's service 'Money Claim Online.' This is what I intend to use should they not refund me.

In reference to Katieuk29 comments about entering thier showroom and if the item she had purchased online was on display about walking out with it ( having already paid for that and being none delivered) then the advice would be DON'T, if you did this you would be steeling!

I have posted a simular comment earlier in the day sugesting the same, but having spoke to Trading Standards, they hav informed me I would be breaking the law in doing so. It would probably be more benificial to all arrange a time and date and make peaceful protest at the head office, many people one voice, the authorities will have to listen and act then.

I hope I never have the displeasure of meeting the fool in charge,

From yet ANOTHER unhappy customer of TLF.

We recieved our high chair 3 months after we ordered and paid for it. Initially they said it was manufacturing problem for which after tracking down the manufacturers UK Sales rep got confirmation that this was a lie. On receipt of our high chair I checked the delivery ticket & notice what I belive is a FUNDAMENTAL POINT that wasn't bought up in Watchdogs investigation. Two left feet is a trading company of Two RIGHT Feet. Immediate payment, late delivery. It's all so clear

Why is this company taking money at the time of ordering? Surely they should only take the money before they send out the goods?
I order lots of goods from internet shops and to-date, none of them have taken money from my credit or debit cards until the goods are ready for dispatch.
No wonder the MD said they could refund money because it is sitting in an account earning interest!

I dealt with this company back in 2005 they had zero customer service then & it seems nothing has changed. I found plenty of better alternatives on the web. From my experience, I wouldnt use them. Sad for them as I have had 2 children since and spent my money elsewhere.

I ordered a childs car seat from two left feet in April for £105 which I paid by debit card. After waiting a long time for delivery I phoned them and they said it was out of stock would I like to cancel the order and get a refund. I cancelled the order and waited for my refund which they stated would be in within 28days. I waited and waited. Radio silence! I sent emails and made phone calls it was so stressful I was heavily pregnant at the time. I even check companies house to see if they'd gone bust. I sent a letter by recorded delivery demanding a refund or I would take court action but got no reply. So I claimed under my legal protection section of my household insurance. They said I had a case but it wasnt worth taking them to court. The insurance people gave me back the money i'd lost but two left feet have still got that money! Its scandalous!!

My daughter ordered a Bugaboo pram package last May (approx £800) and was promised a 4 week delivery. In September a month after her baby was born she received 1/2 the pram in bright orange and black instead of grey and black. This was after numerous telephone calls from my daughter and later from myself, (as she had a difficult end to her pregnancy and was too stressed and ill to talk to them anymore) We both fortunately sent e-mails after each telephone conversation, outlining what had been discussed and promised by them. One promise was a further 20% discount for her stress and inconvenience, which she actually received. After 7 months (because 1/2 the pram only was delivered twice) she cancelled the order and was told there would be a delay of 30 days to get her money back. This did not arrive. Her credit card, Halifax, then refunded her the money. Two left feet are now demanding the return of the 20%, which was returned to her for 'stress and inconvenience caused' (which were the words they used in the e-mail to my daughter). Words cannot explain the stress caused at such a vulnerable time, which is still ongoing.

I am still waiting a refund from Two Left Feet for an order placed in August 2008 when I was 7 months pregnant! my son is now 5 months old!!!! Two Left feet have nearly £250 of my money and it is impossible to speak to anyone about this! I have recently sent a 'Letter Before court action' and have given two left feet 7 days (until Thursday 5th March) to send us our refund or we will take court proceedings. I believe that this is the only chance we have now of claiming our money back!!! I feel that it is absolutely disgusting that a company can keep £250 of my money for such a length of time.
How on earth two left feet can claim to be 'One of the Uk's most successful nursery products retailers'is beyond me!
I have advised many friends and people met through baby classes to stay clear of this company.
Unfortunately it now looks like i have to worry about a court case with as well as a 5 month old baby!
Good luck to anyone trying to get their money back. You need it!!!

I could not believe what I was watching last night, when I heard 'Two left feet'. I also have purchased a car seat, on the 30th of December, STILL WAITING FOR IT. After a number of e-mail to them, with no response. I finally got a response from them on the 1st March saying, once we have received some confirmed information we will be in touch to arrange delivery. So I decided that my daughters safety was more important and cancelled the order yesterday morning. Now lets see if I get my money back in the next 30 days... I thought I was the only one. Obviously not...

Hi katieuk29 and all those other people wanting to go down to the showroom in Bedfordshire. I would definately make the effort and go down as you are very likely to get a refund. My husband first contacted the Bedford police to make sure that he would not be thrown out the shop as he was not going to leave the showroom without a refund. The police were well aware of TLF taking peoples money as people had contacted them with the same issue and they said as long as my husband conducted himself in a civil way, there was no ways they would get involved as it was a civil case btw us and TLF. I printed off my order receipt, ALL my emails which they never replied to and my letter of cancellation , which he handed over to the manager as soon as the doors opened at 9 am. I have heard of some people going in when the shop has been full of customers and ranting and raving warning the other customers not to order anything from TLF as they just take peoples money without delivering the goods, just to show them that you mean business. Luckily my husband did not have to do this. He was stern and straight to the point. Yes, my husband did have to travel 7 hrs to get there but it was the principal of the matter, they need refund all those who have been fleeced. I think they should compensate for the trauma and stress as well, who needs all the hassle when you have got little ones to think of or are indeed soon to give birth??
I wonder what sort of car Mr Bone drives and what sort of house he lives in? I don't think one needs to use one's imagination ..............

I ordered a isofix base online from twoleftfeet which when arrived was faulty. It was returned and i was told of the procedure for a refund that i still have not received,numerous phone calls and emails were sent, subsequently an email from them stated we would be getting the refund in 10 days, this was december 08 and guess what, no refund!! dont use this company unless you want to be robbed!

Whilst it is good that you have revisited this dreadful company you really did let them off hook all too easily.
NC commented on the glossy showroom. We fell into the trap of thinking that they had a nice glossy showroom so they must be genuine. How wrong we were. What a shame trading standards / consumer direct were not part of the programme. I'm sure that they would have been able to add a great deal to the feature.
What chance of this company improving? In my opinion - no chance! They are clearly benefitting at the expense of their customers. They take payment, do not supply the goods and do not process refunds without major intervention. I imagine that they work on the basis that if they make it so difficult for customers to get a refund then they will eventually give up.

We have experienced significant problems with Two Left Feet too!!

We ordered a Maxi Cosi Mura Travel System in April 2008, which we paid for in full, at their show room in Bedford. At the time of order, we didn't know the sex of our baby, so the assistant advised us to order now and when the baby came we could tell them the colour we wanted and it would be delivered to us within 10 to 14 days and that they would lend us a pushchair compatable with our car seat for the interim period. They also assured us that the car seat would be delivered within the next 2 weeks, (which was the end of April/beginning of May). My EDD was 11th June and I was concerned about the car seat the most because I had my first baby 4 weeks early. In fact the car seat didn't arrive until early June, two months after it was ordered! Several phone calls and emails were made and sent to chase it, with no positive outcome. It seemed that noone could tell us when it would come. They said they were having problems with their computer systems.

In the mean time though they did deliver 2 Maxi Cosi Mura Pushchairs to us (even though we had asked for it not to be delivered until after the baby was born). When I called to tell them to pick up the first Pushchair, I got through to sales after holding for 40 mins (of course, this happened many times during this period), who said they couldn't help me, but I insisted and the women, who was very very rude to me did eventually say that she would arrange for collection of the unwanted pushchair, but I must be in from 9 till 5 the next day and if I wasn't in when they came they would charge me 15 pounds for wasting their time. I was very very upset and angry, not good when you are in the late stages of pregnancy!! Another pushcair was delivered 2 weeks later, but I realised what had happened again and I refused to sign for it and asked the delivery driver to take it back!

Our Daughter was born on the 19th June and my husband called Two Left Feet on the 20th June (as instructed by them when we paid for the goods, in April), he was calling all day long and just getting an engaged tone only. He tried their line at least 20 times and in the end gave up, as we had more pressing issues (having just had a baby!!) The next day he tried their line again, only to be met by the same engaged tone. Instead of spending another day calling he drove over to Bedford to the show room. He came home with the Maxi Cosi Mura Pink Flamingo pushchair (it was in stock), but they didn't have the Carry Cot. They told my husband it would be with us within 10 to 14 working days (which we were worried about after the length of time it took for the car seat to come, my Husband told the shop assistnat who served him his concerns and he was assured that the computer systems were working now and the Carry Cot would come on time).

2 weeks came and went, so the phone calls started again, each time they got more frustrating! The shortest time we were ever kept on the line was 20 minutes, but 40 was the usual waiting period!! 3 weeks came and went, then 4, 5, 6. After lots of calls and emails at our expence and even calls to a Director of the company, We finally got our Carry Cot. I even contacted Dorel Customer Services,(Dorel make the Travel System) because Two Left Feet were saying that Dorel didn't have the stock to send out and thats why it was so delayed. Dorel told me that they did have the stock, but couldn't help me because our order was placed with 2 Left Feet. However they did contact Two Left Feet to try and resolve the situation and they called me back to say that Two Left Feet would call me later that day. Of course they never called, this happened on 3 separate occasions!!

The Carry Cot part of the Travel System is the part you need to use first and the babies grow out of them fairly quickly. We had already had 4 weeks less use out of it!!!

You would think after all that, that the story/nightmare should end here, but unfortunately it didn't! We still didn't have the whole order, we were missing the matching Foot Muff and Bag. Again there were many calls made at our expence and emails sent, these items eventually came at the end of August (I had been managing for 2 months without a changing bag!!)

....Still the story doesn't end here. Months later in December, when our Daughter grew out of the Carry Cot, we got down the Pushchair part of the Travel System from the loft, only to find out that it was broken (a spring was missing in a sealed unit). We reluctently took it back to Two Left Feet and they said a new one or our fixed one would be sent to us in early January. Of course this didn't happen!! My husband called and emailed two left feet, but I didn't bother, I called Dorel Customer Services instead. I explained my concerns and I had a new seat delivered the following day!!!(When I called Dorel in early January they hadn't received our Pushchair from Two Left Feet, even though we took it back to the Show Room 2 weeks before.

During this last 8 months, I would say I have travelled to the Two Left Feet Showroom 4 times, made no less than 30 calls (not including the times it was engaged)lasting between 2o -40 mins each, I have called Dorel at least 5 times and Trading Standards twice. I hoped that Trading Standards would be able to help more, they just said that I should have paid with a credit card, then I could have cancelled my order and got my money back.

As you can tell we are very very unhappy customers! We tell everyone we meet with kids, or expecting, not to shop there. Two Left Feet should not be allowed to get away with this! Surely a Nursery Retailer should be more sensitive to their customers needs, especially when their main customer base is pregnant women!!!!!!!!!!!!!!!

I ordered my sons foot muff for his pram at the start of December for a cold winter. To date still not received after endless emails and sent a letter to the board of directors. Requested refund on 26th Feb and said it will take 30 days. Hopefully watchdog is now involved will get it soon. The thing that upset me is they know every parent wants the past for their child and they use this against people and I would say they are slightly cheaper than other websites this was my reasons for buying from them but I now wish I wouldn't have bothered. Good Luck To All
Joanne from Manchester

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I have a £600 order outstanding with twoleftfeet.co.uk The original order was placed on Jan 9th...NOT Happy!

I am currently dealing with an issue with Two Left Feet. I have had to go to my credit card company to get my money back. This should be sorted within hte next week. What really annoys me is that it clearly stated the seats to be in stock.I am now on day 55 into my order. The customer service is appalling. I will make sure all friends & colleagues understand not to order anything from this website. Is what Two Left Feet doing not a basic form of theft ??

I ordered a Silvercross travel system 26/11/08 for my daughter. I had confirmation email saying that it would be delivered within 30 days. 30 days passed so i emailed Twoleftfeet to find out what was happening and had a reply saying that i would have it within 14 days which i thought ok, but 14 days passed and one false alarm with my daughter having the baby so i decided to cancel the order on 05/01/09 which Twoleftfeet accepted and said that i would have full refund within 30 days due to distance selling regs 2000. Yet again 30 days passed no refund. I emailed them again and Twoleftfeet replied apologising for the oversight on there behalf and will get sorted as soon as possible its now 04/03/09 Baby is here and i have had to buy another pram from else where which is not the one my daughter had her heart set on as i could not afford to buy another silvercross whilst Twoleftfeet still had my money which i am also getting charged interest on from my credit card and Twoleftfeet are getting rich on the interest that its occurring. This is my daughters first baby and she is having to do it alone. i wanted everything to be perfect for her but thanks to Twoleftfeet things are far from perfect. Twoleftfeet are now ignoring emails from me.

Jake is now 2 weeks old and I have not received my Quinny package worth almost £500. I have had the same emails, 30 days, then another 14 days which is tomorrow. I had emailed them again on Monday morning but no reply as yet. I sat crying whilst watching this I am so tired and just want my son's pram and car seat. I had to borrow one just to get him home. I purchased this by credit card, should I try for a refund or give them the chance to supply.

I am sure the only reason they are still in business is because most problems occur when you are expecting or have just had a baby and therefore don't have time to follow up the problems that you would do at normal times.
I had a big problem with this company a year ago. I researched after and found a raft of problems all over the internet! In the end I ordered another my travel system from another source in Belfast, who informed me they are the same one's who provide goods to Two Left Feet. It arrived with me in 24 hours, despite taking weeks and still no sign from TLF. I tried to cancel my order which did eventually arrive anyway. Tried to arrange a collection which didn't happen! Ended up returning my goods in person to warehouse at 41 weeks pregnant to ensure a refund with a four hour round trip!
It is abaolutely disgusting the stress they put expectant/new mums and their families under at what should be a happy time. My blood still boils now a year on!

Come on Watchdog. Do a re-visit in a few weeks time to see how much money has been refunded. I can bet hardly any. There are now 66 posts on this discussion from disgruntled customers. I wonder how many weren't counted in the original programme. Like others I feel Bone(head) was let off too easily. 2006 - computer systems at fault. 2009 - computer systems at fault. Are you having a laugh??? A more thorough look into this company is definitely required.

I appear to be one of many suckered into buying from this company....

I bought a travel system from TLF a month ago and they happily took my money. I was concerned after a couple of week when it had not arrived so I contacted only to receive a standard email response saying 30 day delivery.
I have emailed them again on both the watchdog email address and the aftersales (joke!) email address asking confirmation that I should get my delivery by Friday (thats when the 30 days are up) but have had no reply. I advised them that if I did not receive the items by then that I would be making a visit to the showroom on Sunday for a refund.

I will keep you posted on how I get on.

My friend has paid for her highchair which she never received and after cancelling the order, she never got her money back and they never replied to her emails. When I checked out the website for her and read that they claimed they set up a purpose built office just to deal with aftersales and only deal with aftersales by email. Also they say not to send them multiple emails before the first one is replied to, otherwise you would be back to the bottom of the que. Sounds to me this is TOTALLY a delibrate effort not to deal with aftersale matters. They would talk to you when you spend your money and place orders but not when they have got your money already and you need their help most. And telling customers not to send email to them again or you would be back to the bottom of the que...who do they think they are? Customers should be punished for contacting them again because they don't bother to reply?

Whilst I was overjoyed to see TwoLeftFeet featured on Watchdog, I'm of the same opinion as the many here who think they were let off lightly.

I placed my order back in Novemeber, cancelled in early Jan when it became apparent I'd never see my goods, and now 2 months since I was promised a refund I've yet to receive a penny of my money back. I'm more than £550 out of pocket, have threatened legal action but still not been refunded. I e-mailed the watchdog specific address 2 days ago, but surprise surprise (not!!) I've had no reply and still no refund. It's illegal to withold a refund for longer than 30 days as part of the distance selling act...why was this not mentioned by Watchdog? I've waited double this time and still counting.

Richard Bone's reaction sickened me, he told Richard Farleigh he had the means to pull a list of everyone owed money and pay them back immediately, yet even after the program airing he has not done so, and I would assume that clip had been filmed a few days if not weeks prior to us seeing it on Monday. I've not even had any response to my e-mails sent since 12th Feb, I literally can't get any response from them, automatcally generated or otherwise. If Watchdog bods are reading this PLEASE help - there are 68 posts above mine on your board, and we're all saying the same thing (except the one lucky soul who had a good experience), we really need more of your help if we're to see our money back.

I am writing to ask for your help as we have had a claim open with Two Left Feet since 22nd Jan 2009 and have still received no refund. I am a mother of a toddler and am 35 weeks pregnant and hoping to receive my refund of £357 to allow me to purchase a pushchair for my new son or daughter in the coming weeks.
Having watched the program and read your report online, with the statement from Two Left Feet is seems clear that they have taken action to resolve the issues of those specific Customer complaints which were highlighted on the program, however we have not had the same courtesy shown and I can see from the many complaints on this site that we are not alone, still waiting for payment and enduring the same stressful experience at a time which should be happy and joyful.
I cannot express deeply enough my utter disgust at the way this Company have and still are treating their Customers, especially considering the nature of the purchases which are needed for new babies and very young children. How Two Left Feet can continue to leave new Parents without the goods, or the refunded monies which are desperately needed in order to provide for their new Families, is beyond me.
Please Please Please help those of us who are still being ignored by Two Left Feet and raise this issue with the Company again, to persuade them to resolve ALL of the open claims and not only those high profile cases which give the public an incorrect picture of how far they are going to put things right.

Hi, very concerned reading all these posts. I'm due to have my first baby in 7 weeks and have ordered the Loola travel system with twoleftfeet. Not sure whether I should cut my loses now and try and retrieve the money from my credit card company or wait and see if twoleftfeet deliver. I've emailed "watchdog@twoleftfeet.co.uk" asking for an update on my order, but haven't received any reply.

i agree he was let off too easily. when it cut back to the studio they were practically praising the guy saying it was being turned around. Sorry, but if someone takes peoples money for goods and doesnt deliver them then will not refund the money it is simple theft in my opinion. And it is all very well saying they have a 'lovely showroom', it is no doubt filled with display stock. its not a warehouse! they should have asked to see that, which is no doubt sitting empty!
i wonder if items from manufacturers can still be ordered from their website?

On 14th Feb I ordered a pushchair for our expected first granchild. Their website states that all orders will be despatched/delivered within 30 days, although they will be earlier in most cases. However I was a little concerned by an E-mail received on 17th feb which stated 4-6 weeks for delivery.By this point the money had been taken from my bank account! Having now seen the watchdog programme and read the follow up comments, I am left very worried whether I will ever receive the goods I ordered and what my next course of action should be. I hope that Watchdog will continue their investigation into this company and feel that there is something wrong with our laws if this man can continue taking people's money and treating them in this way, especially when he is targeting such a vunerable section of the community

My mother in law purchased a phil and ted#s pushchair for us as a gift. The money was taken immediately like so many others I have read on here. We have not received any goods as yet which was some time ago. I have tried the aftersales with no joy and have now tried to watchdog email address although again like so many others I dont think I will hold my breath. I may have to visit the warehouse to get this resolved.

Two Left Feet were recommended to us by a good friend who was delighted with their showroom service - it was good for us too.

We placed a £750 order on January 2nd and were told to expect a 6 - 8 week delivery because bugaboo products are in such high demand.

At week 6 we began to email and call them only to receive polite but generic messages saying they would update us soon. It has now been 10 weeks and our baby is due today. Since we need a car seat to take our baby from the hospital we had no choice but to take urgent action. My Wife was also getting concerned that we had no pushchair.

We had no idea how common our problem was until we found this video clip from the Watchdog programme.

I have used the watchdog email address but no response after 24 hours. Hoping to get a refund via our credit card company having easily found an alternative supplier. I can't believe that Two Left Feet can be allowed to operate.

I had problems with two left feet when purchasing goods for my son and daughter-in-law. We had to borrow a car seat to bring my grandson home from hospital. We did not get the Bugaboo Pram for quite a few weeks. I resolved this problem by contacting Bugaboo directly and then was loaned a pram until we finally received the one we ordered 8 weeks after his birth; I did get a small refund - I must add that Bugaboo were most helpful.

well after watching the show monday night i felt asbsolutley sick at the thought of not getting the quinny buzz pram and dreami carrycot that i ordered in dec 08 or even getting my money back. was going to wait another 2 weeks then try and contact my credit card company. but to my suprise the following morning i received a text from my mum telling me that my buggy and carrycot had arrived!!! unfortunatly my bouncy chair that i also ordered still hasn't arrived. i was so over the moon that my pram had come 12 hours after the watchdog show was aired! thats watchdog for giving this company the kick that it needed. i'm sure if you hadn't of investigated them i would still be waiting. i don't hold my luck with my missing bouncy chair thou but at least i have my £400 pram. i do hope other customers receive their goods quickly too!!

I don't trust a word of Richard Bones statement. When I ordered my pram I was explicit in asking if it was in stock and was told it was. After not receiving my order on time I was told there was a manufacturing delay! and stil no pram! I have e-mailed two left feet on a number of occassions, and to ther new watchdog@ address, and have had no response. I too am taking this up legally. I wouldn't be surprised to see Two Left Feet going into administration!

We too placed an order for a pushchair and carrycot for the total sum of £450 back in Oct 08.
After 8 weeks we still had not recieved the products we ordered so we decided to cancel our order. We recieved an email from Two Left Feet confirming our e-mail and stating that the refund will be processed within 30 days.
After countless e-mails and attempted phone calls we finally received another another e-mail back in Jan 09 stating there had been an oversight on there behalf and that they would refund asap, this we are still waiting for.
My wife has now had our baby and we still cant afford to buy the pushchair our son needs.

I brought a pushchair, carrycot and car seat from them last July thinking that it was going to be delivered within 4 weeks, i was 30weeks, after 2 month and loads of emails and phone calls i was going round in circles. now i was due within weeks and i had no way of bring my baby home from the hospital. i contacted Trading Standards and they advised a letter and calling my credit card company. They them promised to refund me within 4weeks but in the end i got my money back from the credit card company. You just don't need this stress when you are having a baby.
I hope everyone gets there goods or a refund.

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I appear to have got off likely compared to some who have purchaised from this shop.
I bought a sun umbrella to go with my Jane pushchair, it broke within two days, of getting it. Getting in contact with Two Left Feet was a total joke, after several phone calls and emails, (and i mean, several emails) i finally got the info to send it back, ref no etc. I sent it back as asked, heard nothing, went through the whole hastle of chaising it up again, again finally i did speak to someone and was told it was being dealt with,weeks later, when still nothing and yet more phone calls and emails i was told that they had never recieved it and could do nothing! Needless to say i never got a replacement umbrella. I learnt my lesson not to shop here again!

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Oh dear...

Been waiting 9 weeks now and I see this! One final email then it's with the bank for a chargeback.

I am another one of those customers that ordered a complete travel system, car seat, loola up ushchair, carrycot everything on Jan 5th 2009 and have recieved nothing. I recieved an email at first confirming my order would be with me in 30 days then when it never came I chased again to be told 10-14 days. Again no pram so I emailed again no reply -- until the Sat night before the showing of the watchdog program and not heard a dicky bird since -despite sending 3 emails including. What should I do? I paid with my debit card and have asked my bank to despute the transaction but they cannot guarantee to get me a refund! I am 30 weeks pregnant and suffering from Symphisis Pubis Dysfunction and am unable to walk far thus ordering most of my baby stuff online. This is the only company I have had problems with and they state they are No1???????

Just to update, I was the 70th poster on this board, a further 2 full working days have passed since then and I have still not even had a response from the watchdog@twoleftfeet e-mail address that I sent a message to on Monday, never mind my refund. I would have thought Richard would personally have gone through every last e-mail sent to that address and worked round the clock to reply to each and every one, and if there really were too many for one person to do that you'd think he'd get every member of staff actioning them so that they were all replied to within 24 hours.
I've been in contact with my card company now who are very familiar with TwoLeftFeet as they informed me TFL will eventually send a cheque out approx 45 days after the card company contacts them - nice to see they take every last possible day available to them, by the time they do this for us they'll have had my money for the best part of 6 months...

Having been fleeced by two left feet see previous comment No 52. (although I did get my money back through insurance policy ) It not the money I am so hurt about I am still in shock at the way this company is allowed to operate in our society. I find myself wondering if the staff working for this company have any conscience. The staff must know what is going on, they must be taking direction to operate in this manner. After all they are getting all these emails and phone calls ??? someone official needs to act!!!Its a disgrace!!

Placed order worth £800 on 2nd Nov 2008. Part delivered following phone call from the delivery suite on 7th Dec. Still awaiting £180 of goods.Have been promised delivery on numerous occasions. One item we were waiting for was listed as being out of stock when we ordered but when we called pretending to be new customers, we were told that they didn't sell the item. All very frustrating, child now growing out of some items we have not yet received!

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I ordered items on 24th Jan and like everyone else was fobbed off with 30 days delivery despite them taking the money upfront. The customer service is appalling with email only communication. After chasing they advised they "should receive my order next week" but I decided on 2nd March enough was enough and decided to cancel - only to see Watchdog that same evening! I am pursuing refund via my credit card company having heard nothing back from TLF and would strongly recommend others to do the same. I am fortunate that my items are not as expensive as the losses other customers are suffering from, so I ordered the same items from Mothercare on Monday (a little more expensive admittedly) and they've already arrived, 4 days later. TLF deserve to go out of business but it's appalling so many vulnerable people are being caused so much financial and emotional stress, exactly at a time when it's not needed. Watchdog needs to keep on top of this.

Please Help!

I've ordered a Pram system worth £390 from two-left-feet back in December and still waiting for the goods. After watching the watchdog program, I emailed them again (on both email addresses) and it's been over a week without no reply. I've also requested a refund...but again no reply. Any advice on the next steps?

I ordered goods which turned out not to be in stock, a day later I cancelled the order. They had already taken my payment - that's one area they don't seem to have a problem with! I have been trying to get a refund since January with no avail. I have threatened legal action and have contacted Trading Standards, but still no refund. I have just used the Watchdog email address today.

I ordered a Quinn Buzz 3 pram on 31st December.Was told it woul e with me within 30 days.No pram so i emailed them,no response,tried ringing them the sales team were just rude and would not help.After more emails they sent me a reply to say pram would be with them within 10-14 working days.Surprise Surprise it never arrived.When i rang the sales team again i actually got someone who was very helpful and she said she would pass on my message and someone would get back to me within 48 ours.This never happeded.Have sent the MD a letter demanding pram or efund but still no response.I paid by Debit card so i can't even claim the money back from them.Baby is due in 8weeks time and i am just hoping i get the pram before then.I wish i had looked more into this company before i placed my order.

In 2007 I was pregnant with my first child who was due in the August of that year. I ordered and paid for a Silver cross pram from two left feet in the June but by the August it still hadn't arrived. Week after week I kept on contacting the company only to be promised a delivery by the "end of the week". In the end my son was born and I had to rush out and buy a pram from a different company. I then had the task of getting my money back fro two left feet and what a struggle it was. As you can imagine with a very young baby I had very little time on my hands to be constantly chasing this company for money for a product that never arrived. In the end my husband had to do the chasing even though he had very little time either. After a constant battle and threats of legal action and contacting trading standards I did eventually get it back the money, but what a nightmare time it was. No way would I ever order a thing from them ever again. I have completely lost faith in their company and hope they go bust, they are certainly going the right way about it. Lets hope its soon to prevent others falling for the tactics. Who needs this hassle?

It's absolutely disgraceful this company has so little respect for its customers specially as majority of them are pregnant and need to avoid stress! Wont bore you all with my story as its been told in all the other posts.How they are still operating is beyond me. So he has two children himself? And a wife presumably. Wonder what she thinks of her husbands company how it treats pregnant women.
Come on Watchdog - we expect a follow up. No reply from the watcgdog email what a suprise...

I ordered a Loola up Package in early December and my baby was due New years day. After they took immeidiate payment they e-mailed saying there was a delay of 10-12 weeks for delivery. I decided to cancel my order as i needed it before this time espeicially as the package included a car seat which i needed in order to bring my baby home from hospital . They acknowledged this and said i`d have my refund within 30 days. January came , no refund but a gorgeous boy arrived . As i am not in the position to pay out for another pushchair whilst still awaiting my refund i`ve had to borrow a 2nd hand car seat which i know isn`t a safe option . And borrow a pushchair which isn`t suitable from birth. Which is not what i wanted for my now 8 week old son . I`ve e-mailed and i had one reply saying it was an oversight and they would notify me when it had been refunded. I`ve e-mailed since but no correspondence from them . I also e-mailed the watchdog address as i saw that as a glimmer of hope. I have now paid 4 months interest . And i want that refunded too . Please help us Watchdog . As they are not taking anything on board.

Could the watchdog team explain why they turned TLF's indiscretions into a virtual advert for the nice man that runs it and lovely showroom.
Anyne turning on at the end of the program would have had no idea of the scale of the problems.
The program ignored several factors that help assess that companies overall attitude:
1. The company publish on their site that they will process a refund up to 30 days after a cancelled order. This is an area of the small print most won't see, or think relevant. In consequence though, if they eventually cancel after weeks of non delivery then it will be a further month before they can get the money back on thier card to buy elsewhere. This probably causes many customers to get locked in..should I wait for the bus or start walking!! The watchdog program should have raised this clause on air and sought agreement to drop it for all cc sales. A refund should occur the same day an order is canceled as it is with most companies.
2. The company runs large banners claiming a sale that ends today, yet the date moves forward each day so actually its misleading. Did watchdog look at whether this is ethical or legal? It seems to break trading standards by implying a need to act fast to get sale prices when actully the sale is never ending. Does this TLF policy indicate a company concerned with honesty and transpareny ? Watchdog should have commented.
3. The program made much of TLF having a system that will no longer take orders if there is no stock. Did watchdog test this? There are many items available to buy on the site which quote very many weeks delivery time...despite as I know, that the manufacturer can supply the same items in a few days to other retailers. Tripp trapp is an example: the tlf site still accepts such orders despite having no stock of many colours. Have watchdog misled viewers here?
Will the program please monitor complaints carefully and look for any sign that the above are causing ongoing grief... its a very vulnerable time to be expecting a child and choosing what to buy and from whom, often stretching credit to the limit, and mothers should be protected as much as possible

I'm another mug who likes a bargain (so my husband tells me!). And now I agree , you do get what you pay for!
I bought a Concord Neo Pushchair from two left feet on Feb 26th. When I got it home and took my baby out for a walk the brakes kept coming on. The same thing happened the next day in the middle of a main road. So as the pushchair is faulty the next day feb29th I tried to contact them by phone, only to hear that after sales are only dealt with via e-mail. An e-mail was sent and I am still waiting for a reply. Yesterday I phoned again and was told that she couldn't discuss after sales as that can only be done via e-mail. So, I told that assistant that I don't have access to a computer at the moment. Her reply "well you better find a computer elsewhere" . Surely a company should not assume that everyone has a computer????
So I have now written to them and am awaiting a reply and a refund for the sale of faulty goods. I missed the watchdog program and was horrified to see the vast numbers of complaints made to watchdog about two left feet. I stumbled across it when my husband said we should complain to watchdog. Well I guess its not really a such a surprise is it?!!!!

I sent an email to them straight after the watchdog programme and received a response today (6 days later!) asking me to bear with them and they will update me soon...! This is disgraceful, I have no faith in them whatsoever, they owe me £114 for a car seat that I cancelled before delivery back in the beginning of September 2008. I don't believe they have any intention of refunding me the money I'm owed. I think they got off far too lightly on the programme. I am waiting to hear that I will be refunded the money that is rightly mine. Incredible to think that this company is aloud to trade in the UK!