Avoid scam festival tickets
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A lot has changed since the days of queuing up for festival and concert tickets. Nowadays all it takes is a click of the mouse and you should be set to see some of your favourite acts.
Whether you're heading for a festival this summer or thrilled at the thought of Michael Jackson's farewell gigs in London, the scramble for tickets starts now.
But not everyone will get what they've paid for, because every year 30,000 people book from a website that's a con.
Watchdog has investigated dodgy ticket websites before, but this time, we want to stop you getting fleeced in the first place. Whether you're after a hot ticket for Reading, or for Cliff Richard, we reveal the sites to avoid booking with this year so you won't get ripped off.
It's information James Morris wishes he'd known, when he was booking for last year's Isle of Wight Festival. Even though the official sites said the event was sold out, James found another website with tickets for sale. These cost £250, much more than face value, but he was desperate to go, and paid. Then he wished he hadn't.
"About two weeks before the festival I think it just dawned on me that these tickets were never going to come through."
Sure enough, the tickets never arrived. Fortunately, James did manage to find a ticket when another friend had to cancel, but he was still left out of pocket and with no refund from the company he had booked with.
Among the bands performing at that festival were Starsailor. Lead singer James Walsh isn't happy that while fans miss out someone's cashing in.
He says: "It's just extremely disappointing, you feel bad as an artist that people are making money off your name and ultimately the people that you want to get to the shows aren't getting to them. All the money's going to often pretty shady characters."
Tickets for some of this year's festivals aren't yet on sale. However, that hasn't stopped dozens of unauthorised websites claiming to have tickets to sell. Festival organisers are worried that, yet again, fans will be taken in and pay money for tickets they never receive.
Melvin Benn, director of Reading and Leeds Festival, says that these scam websites are a 'massive problem'. He says the websites target the big shows where they know that they can make a lot of money from fans.
"We had 3,000 turn up at Reading last year and 2,000 at Leeds. They'd all got a print out from their computer, they'd all paid their money. They thought that they'd bought a ticket but they hadn't. They'd bought a scam."
The official sites for this year's Reading and Leeds Festivals aren't yet up and running. But tickets are already being offered on sites that look authentic and even use what appears to be the proper logo.
Melvin warns fans to steer well clear: "Tickets are not even on sale so you know they haven't got tickets, and they're not going to get tickets."
The people behind sites like these aren't just going after festival goers. They're also targeting fans of some of the biggest names in the business.
Tina Turner's currently touring the UK. Julia Tilley was determined to get tickets for her mum - a massive fan - and found tickets for sale on tinaturnerworldtour.com.
Julia lost £256. She was finally able to get her mum to the show - but only after forking out hundreds of pounds more.
Ticket fraud expert Reg Walker says the key to buying safely is checking out a site before clicking on the 'buy' button.
Reg says: "People should do their homework on these websites. You should be looking for a UK registered office, a UK registered company, a UK phone number, a VAT registration number. Look for things you can verify."
For every major event and big act there are websites that spring up trying to cash in. Already there are 13 websites offering tickets for Michael Jackson's London shows, despite the fact they're not yet on sale.
Two years ago, Government minister Tessa Jowell told Watchdog that her over-riding concern was to "protect fans". But the Government did nothing, deciding self-regulation was best for the industry, even though that's meant tens of thousands more people have lost out.
The Government is looking at this again and this time they need to get tough otherwise this summer there'll be plenty more music fans who'll end up ripped-off.
Here are more sites the experts say you should avoid:
- cliffrichardtour.com
- vfestival2009.net
- tinaturnerworldtour.com
- downloadfestival2009.com
- worldticketshop.com
- theonlineticketshop.com
- double8tickets.com
[Note from Watchdog web team: Many of you are posting comments asking about online ticket retailers that weren't featured in the Watchdog report. We are unable to post these comments at this time as they would need to be fully investigated. However, you can contact the credit card company you have bought the tickets with (or are thinking of using) and ask them if they have previously had to pay out for the company in question. Or you can write to Got a story? about similar experiences with different ticket agencies. Best wishes, Zoe Behagg - web producer]

Comment number 1.
At 19:56 9th Mar 2009, charmingchocabloc wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 2.
At 20:07 9th Mar 2009, mandijmathews wrote:Please could you tell me what I should do now? I booked two tickets to Michael McIntyre at the O2 Arena for 3 November via Double8 Tickets. I booked on 21 February, and thought everything was o.k. as they sent an email confirming. I am not sure what I should do now?! This was a gift for my husband and I have also booked transport and hotels, etc., so I guess I just have to cancel it all and cut my losses? Can you help at all? How do I know if the tickets are actually going to turn up or not? Many thanks. Mandi
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At 20:10 9th Mar 2009, leamike wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 4.
At 20:11 9th Mar 2009, mysticalggrules wrote:This page is really useful!!!
Me, my dad and my mum have took note of all this info!
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Comment number 5.
At 20:13 9th Mar 2009, damageink wrote:People are stupid when it comes to buying tickets. before the official sites sell out they buy them off touting sites or fake sites. the article goes on about fans getting ripped off but at the end of the day if people don't take the time to check when events go on sale and who the official sellers are they have no one blame but themselves. people whine about tickets being on ebay but they are the very same people who buy tickets on ebay.
[Note from Watchdog: A user has responded:
Sir/madam, I bought tickets for the tina turner concert in April 09 back in August 2008 from tinaturnerworld.com. I've never ever bought tickets for a concert before yet this user feels the need to call me 'stupid'. I would be stupid if I bought tickets again from the same site after being ripped off??? I'm fairy sure the user has made honest mistakes before and is being very small minded to call other people 'stupid' if they don't know the full story??? Thanks.
regards, web team]
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Comment number 6.
At 20:14 9th Mar 2009, Locksheathbabe wrote:I bought 2 Queen and Paul Rodgers tickets from a guy on ebay last April for the October O2 arena gigs. Surprise surprise the tickets never arrived. I am a life long Queen fan and was desperate for tickets. My email messed up and deleted all the history so I didn't have this guys details. I paid by cheque as per his instructions too - £150!! I have tried and tried to get my money back from Ebay but they say they have no history of the transaction. I checked with the bank and the cheque was banked 3 days after I sent it. I must have sent around 15 emails and those that were replied to were just copied and pasted general emails. Please help me - surely there's something that can be done. Sarah
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Comment number 7.
At 20:15 9th Mar 2009, scottiebee wrote:I'm extremely worried. I have used Double8tickets.com to purchase tickets for Pet Shop Boys at the O2 in June and the money has been debited from my account. Any advice?
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Comment number 8.
At 20:18 9th Mar 2009, PeterMonks wrote:Great piece on ticket scams tonight. I work a reputable ticket agent based at The NEC in Birmingham. We sell tickets for not only concerts at our Birmingham venues and arenas but also now for many events and festivals across the UK.
I would suggest customers look for a S.T.A.R. Logo on any websites they use. It's an industry body we are members of which is also involved in lobbying the government for possible legislation.
Our call centre has taken many calls tonight from customers following the Watchdog programme checking that we are legitimate (we are open till 9pm) and I am happy to say we have reassured them.
Unfortunately as a venue box office we see more and more disappointed customers at our venues on the night of a concert waiting to meet someone with their tickets who simply don't turn up.
Please please check you are using a reputable agent.
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Comment number 9.
At 20:19 9th Mar 2009, curlytrish14 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 10.
At 20:20 9th Mar 2009, christine99 wrote:Hi there, has anyone else purchased tickets from double8tickets.com?
I've recently purchased a pair of Tina Turner tickets, and received them, but after reading the list on sites to avoid I'm now really concerned.
Is the problem that people don't receive the tickets they have paid for, or are counterfeit tickets being sold?
If someone has had success with tickets from this site please can you put my mind at rest!!
Many thanks.
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Comment number 11.
At 20:22 9th Mar 2009, Hannah5980 wrote:i too was scammed by tinaturnerworldtour.com. am i right in saying that if you paid for the tickets by credit card you are able to claim the money back from your credit card company under section 75 of the consumer credit act?
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Comment number 12.
At 20:24 9th Mar 2009, nicewhyunacceptable wrote:I have just watched the show and seen double8tickets.com has been mentioned as a website to avoid. I bought two take that tickets on credit card in dec for the june show at old trafford. I am unsure what to do ? Should i try to contact the site or is there any way my credit card can retrieve the money? any suggestions?
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Comment number 13.
At 20:26 9th Mar 2009, charmingchocabloc wrote:mandijmathews , from what I've read about Double8tickets, they do quite often deliver. A lot of the complaints seem to be about incorrect tickets being issued (like worse seats etc).
If they don't deliver and you paid by credit-card that should cover you.
Ideally we should get all these sites shut-down. Can't stand them!
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Comment number 14.
At 20:26 9th Mar 2009, BigglesofCardiff wrote:We've purchased tikets from [Site details removed] for their upcoming tour in June.
However the original web-site has disappeared.
The tickets were purchased via a credit card so would expect to be covered as the purchase was over £100.
Would like to have it confirmed if the web-site concerned is a known rip-off.
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Comment number 15.
At 20:29 9th Mar 2009, susanjar wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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At 20:34 9th Mar 2009, extremelyfurious wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 17.
At 20:38 9th Mar 2009, Jackdorset wrote:I watched the program and listened to the fellow who had advice but I didnt hear anyone mention paying by credit card, nor is it mentioned in your write-up above. I guess these people who got suckered must have paid by cheque as my friend did when she bought some bogus Tina Turner tickets. These scam sites can't accept Credit cards simply because they are fraudulent so that in itself is an indicator that something is amiss as ALL bonafide online companies will take cards. Maybe it would be a good idea to point this out to viewers.
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Comment number 18.
At 20:41 9th Mar 2009, charmingchocabloc wrote:Damagink, I think you're right. Sadly I am one of those people who brought tickets from a dodgy site and have learnt the hard way. At the time I think it was down to panic-buying. Any future purchases will be via official outlets and with a credit-card :)
What these websites are doing is still wrong and we need get rid of them and in the meantime educate other people from making the same mistakes.
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Comment number 19.
At 20:45 9th Mar 2009, tinacalderon wrote:My teenage son bought vfestival tickets on Friday, and found out a few hours later that the website vfestival2009 is bogus, even barclaycard could not stop the payment going through so we are £462 down knowing the 3 tickets arn't going to arrive. The other two people are refusing to help with the payment as it was them pushing for him to get them so he is having to pay the full amount. He was just happy that he had got through on the website and was going to the festival and that not going to happen is it!!!
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Comment number 20.
At 20:46 9th Mar 2009, akaNatalies wrote:I have bought 2 tickets for my boyfriends birthday to see lemar on april 9th and my boyfriends birthday is sunday 15th march!!! I am not sure what to do!!! I saw tonights show and am dead worried as what to do????? please help me. He is going to be 21 years old and I really want to make his day. I would really appreciate any advice.
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Comment number 21.
At 20:48 9th Mar 2009, shaun1965 wrote:Ive brought tickets for Bruce Springsteen at Hyde park from double8tickets as all the reputable companys had sold.
should i ring them to cancel or hope for the best, shaun a little bit worried
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Comment number 22.
At 20:52 9th Mar 2009, adamski069 wrote:We must be caeful not to slam all secondary ticket websites. Sites such as seatwave.com and getmein.com (owned by ticketmaster) do a great job of guaranteeing tickets by giving your money back if tickes don'tshow. I have used both these sites successfully in the past and will do so in the future. Being able to sell your unwanted tickets through a genuine website is vital.
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Comment number 24.
At 20:54 9th Mar 2009, Hannah5980 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 25.
At 21:01 9th Mar 2009, warksben wrote:I was very surprised to see double8 shop as one to avoid on tonight’s show.
I have used them several times now, the most recent for Tina Turner at the 02.
I have always received my tickets from them and have always been sat exactly where they said I would be sat. I know you pay a lot more money by using them but the reason I use them is because they always get me seats at the front.
The spice girls concert we were sat behind David Becham on the second row.
If Ticketmaster could get me good seats I would use them, but I have tried to buy tickets from so called reputable agents to find I’m 30 rows from the front when the tickets have only been on sale for one minute.
How do you explain that ???
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Comment number 26.
At 21:04 9th Mar 2009, elliej69 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 27.
At 21:06 9th Mar 2009, christine99 wrote:shaun unfortunately I don't think you can cancel once you made a payment, unless the gig itself is cancelled, I think most official ticket vendors operate that way too. When seeing watchdog I too started to panic, but after reading some of the comments, in particular charmingchocabloc's - thankyou - I'm hoping that Ive been lucky with my Tina Turner double8tickets.
I've just compared the tickets with my 02 Tina tickets and they appear to be the same down to the hologram, unless someone has a horror story about false tickets!
I booked over the phone and spoke to a girl that had delt with my enquiry a few days earlier, plus if any one lives in london, there is a Charing Cross address.
I plan on looking into getting my tickets verified at the MEN arena so I ll definitely post the verdict.
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Comment number 33.
At 21:56 9th Mar 2009, sparkleantoinette wrote:I bought tickets for Take That from [site details removed] can anyone vouch for them ? I payed by credit card .Having seen the program this evening I am worried as I purchased the tickets for friends.
[Note from Watchdog web team: Many of you are posting comments asking about online ticket retailers that weren't featured in the Watchdog report. We are unable to post these comments at this time as they would need to be fully investigated. However, you can contact the credit card company now and ask them if they have previously had to pay out for the company in question. Best wishes, Zoe Behagg - web producer]
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Comment number 34.
At 21:57 9th Mar 2009, pokerface21 wrote:I have also purchased tickets from double8tickets. Mine was for britney in june at the 02, and im clueless as to what i do next. surely what they are doing is illegal, what are my rights? Do i wait for my tickets to arrive. Im guessing double8tickets hotline is going to be very busy tomorrow.... thats if anyone answers the phone!
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Comment number 35.
At 22:11 9th Mar 2009, AntiTout wrote:NEVER pay by debit card
ALWAYS use a credit card online
If your purchase is over £100 your credit card company is also liable to refund you under section 75 of the Consumer Credit Act 1974
Debit cards have little, if any, fraud protection
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Comment number 36.
At 22:19 9th Mar 2009, dudesnoopy9 wrote:my mum bought8 take that tickets for me and my friends for wembely 4 july through double8 what do you think the chances of getting them are? never used double8 before!the tickets cost 125 each and r supposedly best seats??? can anyone help me on this
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Comment number 37.
At 22:28 9th Mar 2009, mazziemoo12 wrote:I have bought tina turner tickets through what i thought was a reputable company, [site details removed] Tickets have not arrived and i paid by credit card. Paid £256 similar to others. Most grateful for any updates on this situation.
[Note from Watchdog web team: Many of you are posting comments asking about online ticket retailers that weren't featured in the Watchdog report. We are unable to post these comments at this time as they would need to be fully investigated. However, you can contact the credit card company you have bought the tickets with (or are thinking of using) and ask them if they have previously had to pay out for the company in question. Or you can write to Got a story? on the Watchdog website about similar experiences with different ticket agencies. Best wishes, Zoe Behagg - web producer]
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Comment number 38.
At 00:50 10th Mar 2009, thomic wrote:Has anybody had any problems with [site details removed] I bought a ticket to see Jean Michel Jarre (at the NIA in May) last December and still haven't received it. This is unusual - tickets for Birmingham venues are usually issued as soon as they go on sale, so I am suspicious.
When I query it, I get the reply that tickets may not be delivered until 7 days before the concert date, but I'm worried that this might be a smokescreen. I will keep my fingers crossed that my ticket arrives in the end!
[Note from Watchdog web team: Many of you are posting comments asking about online ticket retailers that weren't featured in the Watchdog report. We are unable to post these comments at this time as they would need to be fully investigated. However, you can contact the credit card company you have bought the tickets with (or are thinking of using) and ask them if they have previously had to pay out for the company in question. Or you can write to Got a story? on the Watchdog website about similar experiences with different ticket agencies. Best wishes, Zoe Behagg - web producer]
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Comment number 39.
At 01:34 10th Mar 2009, dancingjackwacko wrote:I was surprised to see double8tickets mentioned above.
double8tickets is a member of ASTA www.asta-uk.org, the trade organisation for the secondary market. They have a shop in Charring Cross road London where anyone can call into, they have also been trading for over 10 years.
Was it right for WATCHDOG to name this company?
A company that delivers!
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Comment number 40.
At 03:45 10th Mar 2009, Brian R wrote:I work at all the major Music events so have not bought a ticket in over twenty years but ticket touts are a right pain and they should be banned from trading.
The daft part is Glastonbury has cut out ticket touts completely as every ticket is issued with a photo and a name and address but in order for it to work people have to pre register which means more hassle for everyone.
When I am walking though Reading I get stopped by loads of ticket touts who spot my staff wrist tag and they ask me if I have any spare ones.
They do this right under the nose of the Police who don't have the powers to stop them even although ' real tickets ' at face value is normally on sale at the official box office just outside the main entrance.
At the end of the day the Government has not clamped down on this.
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Comment number 41.
At 08:49 10th Mar 2009, SallyB31 wrote:I'm in a very difficult position as I booked two tickets for my brother on Friday using the vfestival2009.net website. It was the first link that came up when I typed vfestival into the serach engine and it looked very genuine, it didn't occur to me that it might not be the real thing. A confirmation e-mail was sent and it all looks so authentic that I had no reason to question it. However I went back online to double check and noticed that it was not the official website. Looking further into it I can now see spelling and grammatical errors on this site that you would never see on a professional site.
My brother is now £334 out of pocket which I will have to pay him as this is all my fault because I used the wrong website. Does anyone know if there is any way of getting the money back?
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Comment number 42.
At 10:16 10th Mar 2009, zoe2291 wrote:I am very concerned as on saturday i purchased 4 weekend camping V festival tickets costing me £868.95 from [site details removed] shortly after my puchase i recieved a email with my confirmation order ref number and explaining that the tickets will be will me 2 weeks before the event ...any advice ?? what do i do now?? shall i cancell the tickets if i can?..
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Comment number 43.
At 11:03 10th Mar 2009, AlanDormer wrote:I booked two tickets with Double8tickets.com last December to see Eric Clapton in May. The Site has all the credentials you list but cannot check the VAT registration as this is not displayed on the website, how can I check the company VAT registration please? Also what are the reasons your expert lists this company? I would like further details please before I contact them.
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Comment number 44.
At 11:40 10th Mar 2009, yellowsub4 wrote:Hi www.vfestival.net - i booked 5 tickets directly after last years event (my 10th) via the above around 2/3rd September. £344 quid was debited at the time i had no idea i got confirmation with tracking details. That was until your prog last night. I am broken - not only have i let myself down but my son, best friend and two nephews. I am destroyed over this the site is bogus and was located in Hungary. I haven't told anyone yet. I made 2 transactions but only 1 was taken. I paid by visa (virgin-one account) how do i stand?
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Comment number 45.
At 12:28 10th Mar 2009, amyrosevinten wrote:I have also bought tickets for Michael Mcintyre at the o2 3rd november using double8tickets.com!
i only used this site because my dads used it before and it was perfectly fine! i wouldnt of used it otherwise!! slightly worried now tho!oh well, will just have to wait and see!
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Comment number 46.
At 13:05 10th Mar 2009, Twomuchtv wrote:In response to comment 17 - jackdorset.
Did you actually watch the program? Of course they take cards. The majority of those mentioned are scam sites, they aren't touts they dont have any tickets to start with. They are phishing for card details. Some of them mentioned are based overseas and do not give any contact details other than phone numbers. How are people supposed to send cheques? These sites are after card payments which quite often get debited in foreign currencies. After that they still have your card details to do what they want with.
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Comment number 47.
At 13:19 10th Mar 2009, laughingasalet wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 48.
At 15:49 10th Mar 2009, cybertotallyquackers wrote:I too bought tickets for the Cliff Richard concert at the O2 28th Sept from Double8 tickets. there website seemed ok, with phone number and address details (I've checked and the post code does exist) I paid by credit card. Can you tell me whether this is a bogus site or is there a chance my tickets will arrive? if they don't do i still stand a chance of getting my money back via my credit card at that late date?
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Comment number 49.
At 16:32 10th Mar 2009, determinedbobbyblade wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 50.
At 17:16 10th Mar 2009, robtefc wrote:I have brought tickets through double 8 tickets before and never had a problem. Yes I might have paid more, but they give you very good seated tickets, ie front row or very close to the stage, seats that are hard to come by on general sale.
Yes I agree there is some big con-artists out there, but double 8 tickets are fine.
To note, they send tickets out only a few days before concerts, I suppose to stop these good seated tickets being sold on again for even more.
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Comment number 51.
At 18:20 10th Mar 2009, warksben wrote:I have bought 4 tickets for 3 diffrent tina turner concerts from double 8 and have recived all of my tickets. I have never had a problem with double 8 and have used them many times.
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Comment number 52.
At 19:24 10th Mar 2009, charmingchocabloc wrote:Something that I would advise - if you brought a ticket from one of the mentioned sites, or even one of the other 'dodgy' looking sites, you should probably cancel your card straight away. This would be a good precautionary measure to avoid any further tears.
Also, it would be good if Watchdog could look into other ticket web-touts.
Since we can't mention website names, google the term
'v festival tickets'
Then click on
'more sponsored links'
This will give you a list of the most dodgy touts.
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Comment number 53.
At 19:31 10th Mar 2009, ribbsy wrote:I bought tickets from a site called [site details removed]in a hurry.After checking the website out ,it looked a bit dodgy to me. No company reg no. no details on the company directors or anything filed with companies house as a ltd co should have. decided to cancel my credit card before the transaction went through.
not worth the aggro waiting until august to find out if i got them.why are double8 still on google,surely someone can do something about this kind of SCUM.
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Comment number 54.
At 20:04 10th Mar 2009, Jackdorset wrote:Basically all you lot who've bought tickets will just have to wait and see if they arrive. If they don't then call your Credit card company. all those who paid by debit card see if your Bank can help, probably not, those who paid by cheque have lost their money. Lets face it, there are loads of fraudsters in life everywhere, now on the Internet too. Just have to be careful and check things out as you would anything else. I'm amazed that people buy stuff online without knowing who they are dealing with. After all, one wouldn't buy stuff costing hundreds from a bloke in the street so why do it online. beats me. As for asking the Government to do something, what can they do about gullible people ? At the end of the day if we all use are brains these sites would'nt exist would they.
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Comment number 55.
At 20:19 10th Mar 2009, Jackdorset wrote:In response to Item 46 Twomuchtv.
I said my friend paid by cheque, and sent it to a given Po box address. They get the money then. As you say most are Card detail collecting scams but you are protected by your card issuer and also unusual transactions are flagged these days, least they are if you have a sensible card company, and the scammers do not always get their hands on the dosh.
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Comment number 56.
At 07:50 11th Mar 2009, debbydebs wrote:now i am nervous on where to buy tickets i need to buy dj tiesto tickets in victoria park for july 2009 where shall i get them from pls x
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Comment number 57.
At 14:01 11th Mar 2009, ChrisC1982 wrote:Having splashed out on tickets from V festival.net I am understandably concerned that the tickets wont arrive and I wont get the money either. I did use a credit card however when I read the t&c's I think there may be a sticking point around 'authorised payments' and cover regarding overseas websites?
Although a lesson has been learnt, im keen to hear from anybody who has gone through this and got their money back from Credit card companies? What argument can you make? Do you have to wait for the tickets not to show? Anybody fail to get a refund from their credit card company? What reason did they give?
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Comment number 58.
At 14:37 11th Mar 2009, marganin wrote:In response to leamike, ticketmaster.co.uk is very reputable. They are one of the official ticket outlets that the big concert promoters use. [Personal details removed by Moderator]
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Comment number 59.
At 16:12 11th Mar 2009, patbenn wrote:There is a website called Scarletmist Here tickets are sold at face value or less, as they say buy or sell ethically
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Comment number 60.
At 18:57 11th Mar 2009, kimchuahofficial wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 61.
At 19:34 11th Mar 2009, phil406 wrote:i have bought some V festival tickets from www.vfestival.org
they have charged me, but i haven't recieved a confirmation email from them. there is only a web site (that i have emailed countless times) and an address in london. they have not replied to any of my emails. can you please find out if the site is real, or let me know whay i can do to contact the/ ge my money back. can anyone please help!!!
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Comment number 62.
At 21:39 11th Mar 2009, kjhorsford wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 63.
At 23:00 11th Mar 2009, BigglesofCardiff wrote:Ref message No 14. Shame the web-site can't be named but have now cancelled my credit card just in case.
The web site concerned was outed recently by a well known daily news paper.
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Comment number 64.
At 11:28 12th Mar 2009, plastermaster2 wrote:I bought tickets from the www.tinaturnerworldtour.com site in May last year and have been trying to e-mail them several times without success.It was only when watching watchdog that I realised there was a problem,I have no way of getting the money back £381 in all,a costly mistake,I won't be buying from those sites again!!
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Comment number 65.
At 12:47 12th Mar 2009, thediamondgeezer_1 wrote:On a related theme, why do ticket companies and box offices charge so much for the so-called 'booking fee' when buying tickets by phone or online? This can be up to £7 a ticket, which really makes the cost of tickets exhorbitant. If I buy a book from, say, Amazon they don't charge me a 'booking fee' for doing so online, so why do ticket sellers get away with it? And if it's truly a booking fee, shouldn't it be per transaction not per ticket? Also, some booking offices charge up to £2 (per ticket again!) if you want the tickets posted to you, yet when they arrive the tickets are all in one envelope with one 1st-class stamp. Both booking fees and postage charges seem like rip-offs to me but no-one seems to do anything about it...
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Comment number 66.
At 19:46 12th Mar 2009, niceChristopher49 wrote:Two weeks ago, I booked two tickets to Girls Aloud at Wembley Arena via Double8tickets. Subsequently, I saw the Watch Dog report and became very concerned, because of apparent problems experienced by people in getting their tickets from this company. I immediately emailed Double8 that evening and received a telephone call from a very friendly and efficient member of their staff the next day. She guaranteed that the tickets would be with me within a few days ... the tickets arrived today. She said that the company had been in business for 20 years and had always delivered what they promised. My experience backs this up.
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Comment number 67.
At 01:58 13th Mar 2009, deliasmiff wrote:Why do ebay constantly allow ticket touts to make massive amounts of profit selling concert tickets, when true fans are denied the opportunity to buy them at face value?
The day after the first half of the Michael Jackson tickets went on sale, there were about 11,000 tickets on ebay, many advertised at between £1,000 and £8,000 a pair but some were priced at £25,000 a pair with hospitality.
Although sales were limited to four per person, I looked closely at some adverts and it was clear that some sellers had purchased dozens of tickets for many performances. My friend sat for three hours pressing redial and didn't get through once, so how were these sellers able to purchase so many tickets, especially as there was a limit to the number allowed to be bought!
I remember a few years ago when Cliff Richard's annual Birmingham Christmas show tickets were being advertised on ebay at increased prices, Cliff Richard took out an injunction on ebay and stopped them from being sold as he didn't want his fans to have to pay more than the face value.
It is time that this massive profiteeering by touts and also by ebay itself, who will collect a hefty commission from the sellers, was stopped!
Have a look on the link below for yourself to see the huge amount of tickets on sale. Tomorrow, March 12th, there will be a second sale for extra Michael Jackson shows so no doubt the ebay numbers on sale will massively increase as more touts and greedy members of the public will buy thousands more to resell.
These MJ tickets won't be sent out for several months so it should be illegal to sell what they don't yet have! PLEASE DO SOMETHING ABOUT IT because the same thing happened with Take That and Spice Girls tickets and the real fans lose out as the touts have some scam going whereby they can get through to buy hundreds of tickets!
Hope you can stamp out this ticket racket!!!!
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Comment number 68.
At 08:52 13th Mar 2009, luie87 wrote:what else do we do about the michael jackson tickets? we can't seem to buy tickets from ticketmaster because their website just keeps crashiing! then you get in a queue to find out there's no tickets left! theres only one other option not going! the people who are getting the tickets are putting them on ebay for 1000's! wheres the justice? if these people were selling the tickets outside 02 arena they would get fined and stopped!
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Comment number 69.
At 11:00 13th Mar 2009, suzannexb wrote:I bought a ticket in January from theonlineticketshop.com i paid £123 (face falue of ticket £32.50) the money was taken out my account there and then. The concert was in Glasgow secc on the 6th March. Two weeks before the concert i phoned to say i had not recieved tickets, i was told they would be sent out on the Monday (2nd March). Tuesday came and no tickets arrived, again i phoned and was told ticket would be sent out on the Wednesday, as that would mean i wouldnt recieve the ticket till the day before the concert i was worried but was assured they would arrive. I even explained that i was not from glasgow and had booked a hotel and if they did not have the ticket tell me as it would save me travelling and if i cancelled hotel early enough i would get a refund. AGAIN i was promised the ticket was there. Thursday came and guess what......NO TICKET!! AGAIN i phoned this time i was told phone back friday (day of concert) and someone would meet me at venue and give me the ticket. I travelled to glasgow, booked into hotel and phoned at the time they told me to arrange to meet someone. THIS WAS 2 HOURS BEFORE CONCERT! THIS IS WHEN THEY DECIDED TO TELL ME OH SORRY WE DONT HAVE ANY!!!!!SURELY THIS MUST BE ILLEGAL THEY TOOK MONEY OFF ME 7 WEEKS BEFORE CONCERT AND LET ME DOWN ON THE DAY!!! What kind of people are they, i had been looking forward to that day and £123 is alot of money to me, i just dont understand how they can get away with it.
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Comment number 70.
At 11:00 16th Mar 2009, LadyManka wrote:This is a very usefull story. i never knew there were fake websites selling concert tickets.
thank you watchdog!!
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Comment number 71.
At 17:23 16th Mar 2009, Ruebins wrote:I have recently purchased tickets from Double Eight for concert tickets in December. The cost of tickets have just hit my credit card bill and I have yet to receive a confirmation email from Double Eight. I have tried to call them but they are constantly engaged. I would be grateful for any advice.
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Comment number 72.
At 23:14 16th Mar 2009, kingjaybean wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 73.
At 17:13 17th Mar 2009, djmikeyj wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 74.
At 21:45 17th Mar 2009, superiorhappycamper wrote:I called double 8 for v festival tickets just 10 days before last years festival after the company we originally booked through went out of business. They were very helpfull and got 4 tickets to me within 2 days. I have used them again for oasis tickets this july and have received confirmation of my booking. From reading a lot of peoples comments they seem to have offered a good service to all of them, we're watchdog right in naming double 8 as a dodgy website? I would have no problem using them again in the future.
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Comment number 75.
At 21:52 21st Mar 2009, kabbos88 wrote:My mum booked 2 tickets to see her all time favourite artist Tina Turner back in May last year from www.tinaturnerworld.com. They cost a ttal of £256. She emailed them and asked when she would recieve the tickets and the sent back an email saying a week before the concert. Surprise surprise they did not turn up! My mum was devestated. Is there anyway she could get her money back? She paid by direct debit. Also she did manage to get some other tickets last minute from double8.com and they turned up ok. Was quite surprised to see them listed as a dodgy website.
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Comment number 76.
At 15:02 23rd Mar 2009, kayreen69 wrote:my father bought me 2 tickets for t in the park and have recently found out the site we bought them from is fake. he used a credit card but we cant find anythin on here to say whither well be able to get our money bak please help as they were for my 21st and really dnt want to miss out on what i thought would be an amazing birthday
[Note from Watchdog - a statement from Visa:
"Visa regulations allow for banks, on behalf of their cardholders, to seek financial redress from the merchant's bank if the cardholder has bought goods or services that will not be delivered, for example when a merchant ceases trading, or if the goods are not supplied as specified. This applies to goods bought on both Visa credit and debit cards. Cardholders should contact their issuing bank if they face this situation."
Best regards,
web team]
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Comment number 77.
At 10:57 11th Apr 2009, djfoodie wrote:On 30.03.09 desperate for a Reading Ticket and the official site unable to cope with demand, I found a web site READINGFESTIVAL2009.COM and purchased 1 ticket for £195.00 plus £4.60 p&p. It looked very convincing and genuine. I received acknowledgement of receipt of order immediately.
On 31.03.09 I was made aware that the site had been flagged last year as a scam site eminating from Hungary. I immediately got onto my credit card company and warned them about the scam and that they should highlight the potential demand for money coming their way.
Today (11.04.09) I went into my account to check it and I see that on the 01.04.09 £206.98 has been debited.
Again I called my credit card and told them that if they check the records they will see that I warned them that this may hit my account and what was it doing showing up. I was told to call "Retail Dispute" on Tuesday. The operator who took my call on 31.03.09 should have advised me to cancel my card and have another issued - he didn't. He was however pushing for me to take out an "identity Protection alert". He made no notes on my records about the subject of the call. Since being made aware of the bogus site I see that there are warnings from all sorts of web sites including the Reading Chronicle. I should like to know why and how this bogus web site is allowed to be on the world wide web.
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Comment number 78.
At 00:50 16th Apr 2009, loudLauraG wrote:We tried to buy tickets on all the recommended websites but they kept crashing and all the phone lines were continually engaged.
We googled vfestival 2009 and up came www.vfestival2009.net.
It even said the 'offical' wesbite.
We managed to order tickets with ease and have only just discovered that they are fake.
This is absolutely devastating and no way we can afford to buy more tickets.
We also no longer trust ebay as we are unsure how many of the sellers are aware that their tickets are also fake.
I can't believe this website is still up and running.
I also don't think its fair than only payments made by credit card (money that isn't yours) is refunded, yet people who have worked and saved and have their money in the bank already will recieve no refund.
Where is the justice in this??
Any advice?
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Comment number 79.
At 11:03 18th Apr 2009, frenchieathants wrote:i purchased have 2 tickets on line through [Site details removed] for the Bruce Springsteen concert in London on 28/06 - for a birthday present - the tickets were a quite good deal in comparison with what other sites offered, this website is not in your list, However, i start being suspiscious about it 1) when i check my bank statement, the payment was made from Hungary . 2) Also , and ven if it was specified in their terms and conditions, i will have the ticket within 3-5 days before the event. 3) there was only an email address as contact details. After reading your report on scam online tickets website, i feel even a bit more worried and wonder whether i will ever receive these tickets. How can i make sure if this website is a scam or not - does anyone already purchase through the same site? - and to add to the problem/or my stupidity, i have pais by debit card (i have no credit card) - so not much hope to get any refund... and i do agree with LoudLauraG it is really unfair that only credit cards holders can have possibility to be refunded but not the debit card holders. i am a bit confused as on one hand i can't tell if this website is really a fake and if i have been ripped off, after all they are still within the promised deadline for the tickets delivery, but on the other hand everything looks suspiscious about them. What do you suggest me to do? - thanks in advance for any advice
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Comment number 80.
At 14:43 19th May 2009, Miss-Samantha wrote:Purchased 2 tickets for the KOL concert and the AC/DC concert due to take place in June.
Have tried to get in contact with the company to find out an estimated time of delivery for the tickets, unfortunatly all their contact details no longer exist and now their web page has been suspended.
I have spoken to my bank and because I paid by Bank transfer I am intitled to nothing, they suggested that I call the police.
Can anyone suggest any thing else?
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Comment number 81.
At 14:20 20th May 2009, littledrumdrum wrote:This comment is awaiting moderation. Explain.
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