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Vauxhall cars that lose power while you're driving

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Joe Mather - series producer | 15:14 UK time, Monday, 12 January 2009

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It may not be the most exciting car on the road but the Vauxhall Vectra is one of the most common. Over the past six years more than a quarter of a million of them have been sold in the UK, with the promise of high levels of performance and refinement and the snappy slogan 'Take control'. However, you could have to 'take control' in a way that you wouldn't expect because a number of these cars have a fault. In fact, there could be two, both of which can have the same result. You could be driving along and suddenly your engine could lose power.

It may not be the most exciting car on the road but the Vauxhall Vectra is one of the most common. Over the past six years more than a quarter of a million of them have been sold in the UK, with the promise of high levels of performance and refinement and the snappy slogan 'Take control'. However, you could have to 'take control' in a way that you wouldn't expect because a number of these cars have a fault. In fact, there could be two, both of which can have the same result. You could be driving along and suddenly your engine could lose power.

It's a problem that affects Vectras with the 2.2 litre petrol engine. This was the model that Mark Longworth bought. He was driving up the M40, overtaking a lorry on the outside lane, when suddenly the car warning light came on. He had an immediate loss of power, and only just managed to get to the hard shoulder, narrowly avoiding a couple of other lorries.

Faulty fuel pumps and regulators
Whatever happened had caused Mark's car to go into what's called 'limp home mode', a setting that allows the car to continue only at low speed, to get to a garage. Mark's car was out of warranty, so Vauxhall would only pay 20 per cent of the bill, leaving Mark to cough up £458. Watchdog also heard from other people with Vectra 2.2s who've had the same problem. In every case, it was either the fuel pump or the fuel regulator that was to blame.

Serious problem
Vauxhall told us such faults aren't safety related but independent mechanic and MOT inspector Martin Woodhouse disagrees. He claims: "It's a serious enough problem that if either of these components failed at a vital moment, the driver could find themselves in a serious accident."

It's clear that Vauxhall hasn't quite got to the bottom of all this because an awful lot of its cars could have the same problem - and they're not just Vectras. Vauxhall has admitted the pumps and pressure regulators can fail on its 2.2 petrol engines that it has been using in Vectras manufactured from 2003, Signums since 2003, and Zafiras since 2005. This means that there are over 30,000 cars that could suddenly lose power.

Car has broken down twice
That statistic includes the brand new Vectra belonging to retired band members Pat and Len Scott. It cost £14,000, arrived on April Fool's day in 2008, and has been playing tricks on them ever since. Their car has broken down twice and gone into 'limp home mode'. Vauxhall has been working on this but it's only halfway there. It has now identified the fuel pump problem - a leaky seal, which causes fuel pressure to drop - and has developed a modified pump. However, Vauxhall hasn't yet fixed the fuel regulator. It suffers from a sticky plunger, but the company isn't sure why.

On Pat and Len's second break down, it was the regulator that had failed.

It could fail again
It was replaced, with an identical regulator, which means it could fail in the same way again. Pat and Len are so nervous of using their Vectra 2.2, that they've drawn up their own rules for using it. They can't drive more than five miles from home in case the car breaks down and they never travel together in the Vectra because if they break down there's no one to come and rescue them. Pat and Len's repairs were carried out under warranty, but with two major breakdowns in a car that has only done 3,500 miles, they haven't enjoyed the ride.

With dangerous breakdowns and customers paying varied contributions towards repair costs, our expert Martin thinks that Vauxhall should be contacting all the owners of the affected vehicles and getting them into the workshops, fixing the problems with modifications, at Vauxhall's expense. There are a lot of unanswered questions in this story. Exactly why do these parts fail, and how many cars could be affected? Unfortunately, we don't know the answer, and we're not sure that Vauxhall knows either.

Concerned
When Watchdog contacted Vauxhall, Vauxhall said that they were concerned that some owners are experiencing problems. They were keen to point out that the two faults are totally separate. Vauxhall used to replace both the fuel pump and fuel regulator at the same time because they did not know which was at fault; the symptoms are the same and the warning light that indicates this on the instrument panel is the same. Vauxhall have now found a solution to the fuel pump problem. They have developed a re-engineered fuel pump which is fitted in all new cars, and the cars that have demonstrated this fault. Vauxhall explained that the fault is most likely to happen while your car is under warranty which means that you will not have to pay, and if it happens after that, they will make a reasonable contribution.

Vauxhall are still investigating the problem with the fuel pressure regulator, and think that it is caused by some type of contamination. They have suggested that this fault is confined to the area around Bedfordshire.

Vauxhall say that the incident rate for both the pump and the regulator is low in comparison to the numbers of vehicles built. Therefore, they do not think it necessary to contact customers to tell them that there is a potential fault with their vehicle.

If you are concerned about either fault you can email Vauxhall or telephone: 0845 0902044.

The lines will be open from 7:30pm - 9:30pm on Monday 12 January and subsequently during normal working hours.

Note from Watchdog: This report is now closed for comments. But do get in touch with Vauxhall at the email address or telephone number above if you have problems with the models featured in the report. Alternatively, if you're experiencing problems with other cars, you can tell us in Got a story?

Comments

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  • Comment number 1.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 2.

    I have a 1999 Vauxhall astra which has been losing power and displaying engine warning light for three months and is still being investigated. Only difference to new models is that the power suddenley comes back, but you don't know when so could be on motorway doing 40mph for 6 miles!!!

    Jo

  • Comment number 3.

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  • Comment number 4.

    I have a Vauxhall 1.6 GLS which frequently suffers from the power loss problem normally after the first 3 miles but more often when I slow down for a traffic light,queue or turning right.It is very dangerous and embarrassing and I have to turn the engine on whilst driving and,or jump start as driving. My mechanic has spent hours on it and the electrical analysis keeps saying it's something to do with the airflow but he has changed the parts yet it is still reoccuring. Help!

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  • Comment number 8.

    Hey, your feature on Vectra's was interesting. I had a Corsa up until September. I am at University in Scotland and I travel from Bristol to Stirling to Go to uni roughly every 2 months. My car went into what was described as the "safe mode" as well on the motorway. I ended up selling the car because no garages could tell me what the problem was because the warning light doesnt stay on all the time. I asked about my friends who have Corsa's and it appears to be a common problem here aswell. Not just in the old models either. Because I was so scared when I drove up in September and had to stop about 8 times an hour because of the fault I sold the car in my forst week back at uni.


    Please tell people it is a vauxhall problem and not just in the models you noted in your articles.

    Cheers Fay :)

  • Comment number 9.

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  • Comment number 15.

    my 2004 2.2 vectra, started cutting out 2 days before Christmas. My vauxhall dealer in Bucks told me it was the battery and replaced this, the problem happened again, the day after I got it back. They have now replaced the fuel regulator only. So they have charged me for an unnecessary battery and the problem may not be fixed.

  • Comment number 16.

    We have the same problem and this has happened SIX times with five new parts fitted. My husband is a wheelchair user and this causes a great deal of distress every time we break down. What happens when we want to travel abroad this year??

  • Comment number 17.

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  • Comment number 26.

    I am so relieved to see the story about the Vauxhall breakdowns tonight. Our new Zafira (June 08) broke down in the middle of the countryside in September. I had no phone signal. It was scary. In the end the fuel pump was replaced. Today driving in the middle of the countryside the warning light has come on again - I am terrified. I said to my huisband I have lost all confidence and do not want to drive the car anymore. I am trying to phone the Vauxhall number given on TV tonight but it is permanently engaged!!!!
    When our car bbroke down in September the warning light had come on a few days before and I insisted that the garage we got it from collect it and sort it out. It was a joke - they made me look as if I was a fool. They treated the car with no respect and sent it back in a dangerous condition. When we broke down in the middle of North Norfolk the RAC man knew about this fault on previous Zafiras so how come the Vauxhall garage did not. When our car lost power it just stopped. I am so worried about this now.

  • Comment number 27.

    Don't get me wrong, I have sympathy with the people who have been affected by the problems with their car.

    What gets me is how it's said over and over how much of a safety risk the problem is. If people can't cope with unexpected events happening in the course of their journey, should they really be driving? This problem doesn't bring the car from 70mph to 0mph in a split second. It's a gradual slow down caused by loss of power, which according to the report allows the car to travel at 25mph. If people can't get themselves off the road safely then they need to evaluate how safe they are on the road.

    Anyway... I don't know the figures but I would bet that the 2.2 Vectra is probably one of the least popular models. I'll bet the diesels and lower capacity petrol engines are more popular. With that said, once they've got a solution to both issues, why don't Vauxhall just cut their losses, avoid a PR nightmare and agree to replace all parts found to be faulty.

  • Comment number 28.

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  • Comment number 29.

    My two year old Vectra 2.2i loss power on the motorway in April 08, the fuel problems were fixed but again it kept on occuring. I finally had enough of the car in August and exchanged it for a Citroen. Fauls and breakdowns are one thing, but this is more a safety issue.

  • Comment number 30.

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  • Comment number 33.

    Regarding the 2.2 Vauxhall Vectras, Does this apply to all 2.2 models or is it just the 2.2 Direct models as mine is a multi point fuel pump and the Direct model is a Direct fuel pump. Cheers

  • Comment number 34.

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  • Comment number 35.

    I have owned a Signum 2.2 Direct for 2 years second hand (53 plate). The pressure regulator is a MUCH BIGGER PROBLEM than the pump. Mine was replaced after one year ownership by the local Vauxhall agent after my wife broke down. The car was not in 'get you home mode' - it wouldn't start at all. Ten months later it broke down on me while travelling through major roadworks on the M27 at night. My mate's garage then had it after being towed home to Brighton, the bill was unduly high because of extra labour incurred with swapping parts about - the diagnostics showed the same problem as previous, either the pump or regulator. Since I'd had the regulator ten months earlier (7000 miles) they tried to get a pump. His local agent had to send a cheque to a dealer in Doncaster as it was the only pump they could locate in the country. Unfortunately it only worked for half an hour so they suggested trying another regulator, which cured it. They then swapped the pump back and thankfully the agent that supplied it took it back. I took the faulty regulator back to Shoreham who replaced it first time around six months ago and am still waiting for reimbursement for the part (they won't pay any of the labour). Meanwhile, three months ago it broke down while it was being delivered back to my mate's garage after its MOT _ the exact same problem. i have a vectra r reg 2L,LS and ever since i brought the car 2 years ago i have replaced the fule regulater 4 times its been of road more than on, and when im driving it and it loses power i have had cars just miss me on roads, im fixing it again for the 4th time, but now dont know if i will as i have 2 little kids and its not safe to drive. can the problem be fixed for good?
    [Personal details removed by Moderator] Worthing who supplied the previous regulator offered to diagnose the fault, and since it was a part supplied by them they carried out the work free of charge. It had only lasted 3000 miles. The new one has done 1700 miles and I am expecting to break down on the M23 in rush hour on the way to work any time soon. ps all petrol bought from the SOUTH COAST.

  • Comment number 36.

    Can you post the number to contact Vauxhall. I had this problem several months ago but Vauxhall refussed to pay anything for my repair as it was out of warranty.

  • Comment number 37.

    I would like to add to my previous comments that in each of the three times the pressure regulator has failed there has been no 'get you home' mode. The engine cuts and you dice with death - it randomly starts afterwards but may only get you a few yards if it does, there is NO HOPE OF GETTING YOU HOME except on a trailer!!

  • Comment number 38.

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  • Comment number 39.

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  • Comment number 40.

    My Vectra (04) has failed twice recently. The first time I was told the fuel pump was faulty because the oil level needed topping up by 1 ltr and had caused the pump to fail. Cost £450. After less than 3 months the management light came on again and this time I was told the fuel regulator was at fault although, for some raeson, I would not be charged for it's replacement? I was assured the machanic would phone me to explain - he/she never did.

  • Comment number 41.

    i have a vauxhall vectra 2.2 direct petrol 2005 bought it last year in july got the years waranty should i call vauxhall to get the fuelpump changed if so what was the number you displayed for people to call vauxhall BH

  • Comment number 42.

    On Saturday, whilst driving along a busy A road, my Vauxhall Vectra 2.2 sxi (2004 - WM53 CEJ) broke down leaving me stranded in a dangerous location. The maintenance symbol came up on the dash just as it all ground to a halt. The AA attended but were unable to get the car started or identify the problem. The AA guy did question the fuel situation but could see that it had 1/3 tank left. As he could not get me going he towed me to a local garage.

    They have had the car for today and have identified that fuel is not getting through to the engine. They could not explain the problem and have left a message on my phone saying I need to get the car to Vauxhall as they don’t know what the problem is and are unable to fix (I guess if they watched Watchdog tonight they may have a clearer idea!). This is clearly a bit of a problem seeing as it won’t drive.

    I have just seen the Watchdog programme and it seems that my car is afflicted with the same fault as many others. For the record, my car had literally just rolled over 93,000 miles when the fault appeared and had never had any previous problems of any kind.

  • Comment number 43.

    got a 55 plate zafira. Fuel pump went just inside warranty ( lucky for me) otherwise it would have been nearly a £1000 bill as they had to take the fuel tank out. Because of this I took out extended warranty at the cost of £350 just in case of future problems and from your report it sounds like I will .when the car was being fixed I asked the dealer if this was a common problem and they said no!!

    What was the vauxhall number you announced on the show.?

  • Comment number 44.

    I have just tried the contact number given by Watchdog for the Vauxhall Vectra problem and the number has been constantly engaged. I actually had my fuel pump and regulator changed when I broke down on the A406 in London. The Vauxhall dealer I visited did not mention that there was any kind of fault, but charged me £632.15 for a brand new regulator and fuel pump.
    I feel that Vauxhall have ripped off all their customers by getting away with not telling them of known problems and still charging full price.

  • Comment number 45.

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  • Comment number 46.

    I Bought My Vectra in August. Have returned to Now Vauxhaul 3 time already. 1 Fuel pressure sensor 1 Fuel Pump (Same symptoms as explained on your show. 1 02 sensor to be replaced when it is in stock. Due in on 20th Jan. It is a lovely car but just so unreliable.

  • Comment number 47.

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  • Comment number 49.

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  • Comment number 50.

    Can I just add myself to what seems to be a growing list of 2.2 Vectra owners with the fuel pump problem. Having got my car back on 9th Jan and a bill of 623.00 pounds for replacement of high pressure fuel pump, fuel pressure regulator,control unit, fuel rail regulator and gasket kit. although Vauxhall have paid 50% to some of the replacement items, it seems a disgrace when it is a known fault on this engine. The car is six months out of the warranty period. This is our 3rd Vectra model.

  • Comment number 51.

    I own a 2005 Zafira 2.2 petrol automatic MPV which hitherto had given very good service. However, the exact problem described by Mr Longworth occurred whilst my wife was driving on the M1 in lane 2, overtaking a line of HGV's. The engine lost power, the warning light came on and it was only the courtesy of a lorry driver who recognised she appeared to be in trouble and allowed her to exit the carriageway and get on to the hard shoulder that prevented a potentially serious, if not fatal, incident. The 'limp home' mode allowed her to get off the motorway, and a short stop in a layby and a restart seemed to have cleared the problem.
    Two days later,however, whilst driving up a hill in a nearby village, the same thing occurred, again almost causing a collision with following vehicles not expecting a sudden stopping for no apparent reason.
    I then immediately arranged for the local Vauxhall dealer to do a diagnostic check (for which I paid £77+) to be told it was a fuel pump problem. I agreed to have the pump replaced at a cost of a further £455.
    At no time was I informed, having explained all the above details, that it was a known problem or given any indication that it could be a manufacturers fault. Now I cease to trust a hitherto perfectly satisfactory company that I have dealt with for over 25 years.
    Even more, I am angry that my wife and the passengers in the car on both occasions were potentially put in a life-threatening situation. I have already e-mailed the dealer to seek his comments and eagerly await developments!!

  • Comment number 52.

    Vauxhall are going through hardship like the rest of the world but why should we pay for a fault that is no fault of ours when we pay an over inflated price for the car in the first place.I have a Zafira 2.2 and my wife has to ferry the 3 kids about(aged 4,2,and 6 mts) in it daily if it breaks down with them it would be so difficult and upsetting for wife and kids

  • Comment number 53.

    i have got a zafira and mine is made in 2005 , i got it on x-mas day and no problerms have happand with it can i have the number so that i can double cheak that m car wont cut down. will you be able 2 send me a email with the number that i can make sure that my car is safe

    thank you
    ishaaq

  • Comment number 54.

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  • Comment number 59.

    i have a 57 plate zafira 2.2 direct life and only after 4 month of owen it i had the same problem. it took 3 week of going back and forth to the dealers if was fixed. vauxhall tech help line had NO reports of this problem i still like the car and am in no hurry to change it

  • Comment number 60.

    we bought a vauxhall vectra 2.2, 04 reg back in march 2008 and it has continuously broken down. i have been stranded on the M25, in the middle of cross roads an many more dangerous places with my 1yr old in the car every time with complete power lose! we have had the fuel pump and regulater replaced 3 times already and keep bein told different stories about why this happens. i am glad to see that some attention is finally being paid to this problem.

  • Comment number 61.

    I have a vectra 2.2 and i have experienced my speed dropping for no apparent reason. This is repeated problem that i have had.So for this reason i do not drive on the motorway as power can drop at any time without any notice. I have had my car in the garage on numerous occasssions but the problem still remains and causes no end of anxiety as the problem comes at any time and I fear to go on long journeys.

  • Comment number 62.

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  • Comment number 63.

    The loss of power at speed is a safety issue , no matter what Vauxhall says. I'd like Watchdog to put VOSPA in the firing line a bit more. My experience is that these are the only people able to bring car mnaufacturers to heel [Personal details removed by Moderator]

  • Comment number 64.

    18 months ago we brought a vauxhall signum 2.2i (2004)within that time we have had quiet alot of problems with it. Some of these problems have been with the fuel pump and the fuel regulator. when these parts were first replaced we had to pay as the car was just outside of it warrenty. Since having these new parts fitted the car has broken down several times. One in which was the morning after recieving it back from the garage. Both times the car needed another fuel regulator. So in totall we have had 3 in under 12 months. We have lost trust in the car as we go out as a family and are unsure about wether it is safe to be driving.
    We would like this matter cleared up and to be given some kind of reasurance that it will not keep happening, putting us in danger on the roads. The last time this happened which was only 2 weeks ago the garage did mention it may be due to the supermarket fuel that we put into the car. Surely this can not be to blame for a part to keep failing!!!

  • Comment number 65.

    I have been watching your procramme on Vauxhall Vectra's 2.2 I had exactly the same problem as highlighted on the programme I bought the carin Nov 2006 it was 1yr old in dec 2007 (21,000 miles) It lost power and I was without a car over Christmass and New Year Vauxhall repaired the fault a faulty fuel pump in april 2008 similar problem Vauxhall again repaired the fault this time a faulty regulator in sept 2008 no loss of power but management light showing the car was still under warranty however this time they said the fault was a fuel filter and I had to pay for repair £150 which included a key battery and gearbox oil I live in Surrey so the fault can't just be in the Bedford area

  • Comment number 66.

    I was surprised that nobody mentioned that it is the retailer, ie the seller of the car who is resposible for ensuring the car is repaired, as it sounds to me as if the vehicle was not 'fit for purpose'. Has this problem been discussed with Trading Standards with reference to Sale of goods act 1979 9as amended)

  • Comment number 67.

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  • Comment number 68.

    I purchased my Vectra 2.2.Sxi 16v. in August 2006 only 1 year old with 11500 miles on clock. After 7 months and 4000 miles later under warranty the High pressure fuel pump was replaced. In July 2008 Fuel Regulator was replaced. In August the Crankshaft pressure censor, and in September Fuel pressure censor and fuel pump. Later in September the Fuel regulator was replaced again. The car is now out of warranty being 40 months old with only 30,000 miles on the clock. It is now sitting in the Vauxhall service garage having broken down again, so far it has cost me £1,044 of which I was re imbursed £425. They refused to pay labour cost & VAT. I have now been without a car this time for 10 days and have been told 'we dont know what to do' by Vauxhall service Garage. I WANT MY MONEY BACK, This car is not fit for purpose. It is terrifying to loose your engine in the middle of a roudabout with 3 elderly Alzheimer's sufferers as passengers.

  • Comment number 69.

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  • Comment number 70.

    We are currently in negotiations with Vauxhall re our Vauxhall Zafira Design 2.2 2005. We have now had the fuel pressure regulator changed 5 timeds in the last 18 months, the first 4 times being whilst under warranty (the AA were called on each occasion and now advised that after 4 call outs will charge £95) the 5th time was only 2 weeks ago and although now 3 months outside of warranty, Vauxhall did finally agree to pay 90% of cost to service dealer including work to check contamination of fuel, whichproved clear. Vauxhall tried to blame service dealer accusing them of applying faulty part each time. Now fixed for 5th time but still no guarantee that it wont breakdown again and as young children now petrified and total loss of confidence feel need to sell car. Easier said than done, as value of car now depreciated so much, we cannot afford to buy another car of similar age and mileage. Will not touch Vauxhall again and have now requested them to offer us a deal for our car. Can't begin to tell you how much stress has been caused and affect it has had on holidays and travel plans.

  • Comment number 71.

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  • Comment number 72.

    Watchdog did fail to mention it does not involve all type of 2.2 engines, I can imagine people getting worried unnecessary.
    This complaint only involves the Z22YH engine which is the only direct injected petrol engine.
    Furthermore the complaint mostly is caused by the fuel pressure regulator and not the pump itself.
    Sometimes the regulator has to be replaced several times before the complaint gets sorted.
    What the cause is of this fault I can only guess, but my best guess is either the fuel quality or the regulator quality.
    Why replace the pump, too low pressure means regulator fault or pump fault as the pump cannot produce the pressure to let the engine function properly, too high pressure means the pump can produce the pressure needed but the regulator does not regulate it correctly, only regulator replace.
    GM customer service, I have worked for different brands and witnessed customer service as I was the one giving it according to rules applied by the brand.
    By far GM has the best customer service of all.
    If a fault shows, product development will invest time and money to rectify it, unfortunately sometimes faults only come forward when customers use their vehicles and I know for a fact that GM will invest as they have in this case.
    I feel for the customers that have a broken regulator or pump but not all Z22YH engines go wrong, GM accommodates customers inside and even outside warranty (within reason) more than other brands I worked for.
    Costs of repairs, newer vehicles are more expensive to repair than older ones simply because the parts are more expensive fi. an injector of a common rail diesel engine (the newer vehicles) can cost up to 800 pounds a piece and they are very sensitive to fuel quality, get dirty fuel and you might be looking at a 6000 pound plus repair including the pump on a V6 (not the vehicles manufactures fault regardless the brand)
    Warranty wise, people think that their vehicle will last forever now a days and expect any car brand to cough up even outside warranty or even when it is not a warranty case, drive a new vehicle you can expect new vehicle bills, a fact customers often do not want to look into as it interferes with the decision to buy the vehicle they want.
    The Vectra, when it was introduced it was a technological milestone and still is a impressive piece of engineering and technology with it’s canbus system.
    [Company details removed by Moderator]

  • Comment number 73.

    I have a vauxhall signum 05 which broke down in December.Going into limp home mode . We were told it was the regulator or the fuel pump costing £2,500. Our car is out of warranty so vauxhall refused to contribute to the repairs.But it sems to be a common fault on all models of vaxhall cars. I have been in touch with vauxhall tonight on telephone no provided by you on watchdog tonight regarding this contacting me tomorrow with a reply

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  • Comment number 76.

    I have a 56 Vectra 2.2 Direct. Last Friday night, it failed in exactly the way the program described but the fault seemed to clear itself after sitting for half an hour. At the time I put it down to a combination of the extremly cold weather and the car having sat for a short while.Today, the same problem happened when I was bringing my sons home from school.
    I've been in contact with Vauxhall, been given a case number and been told to take the car to a garage of my choice.
    I fail to see how Vauxhall can fail to foot the bill for fully fixing this problem with their cars.

  • Comment number 77.

    I purchased a new 2.2 Signum in 2007. At 8 months old and having covered just over 10k miles, whilst accelerating to join the M1 Southbound at junction 24, the engine went into limp mode and the engine management light came on. It was extremely dangerous as I was just at the end of the slip road in lane 2 and there is a wide solid white line separation between lanes 1 & 2 at the junction and lane 1 had three large lorries in it thereby blocking access to the hard shoulder. I had to limp along a short section of the motorway in lane 1 of the main carriageway until the lorries cleared and I could get across the slip road lane 1 and onto the hard shoulder. This caused traffic to brake hard both on lane 1 of the motorway and on the slip road. Luckily drivers around me were paying attention and as the car went into limp mode I immediately put on the hazard lights whilst trying to pull across the slip road and on to the hard shoulder.

    The car was recovered to the supplying Vauxhall dealer who had it for over a week trying to find out what the problem was. After much head scratching and changing of many parts, the chief technician decided it was the fuel pump and following replacement the car has been fine and has now covered 27k miles.

    Two points, if the problem has been present in vehicles since 2003, why did the dealer take so long to get to the bottom of the problem at the end of 2007 and after watching the program, should I still be worried as presumably the fuel pump was replaced with an identical new one in 2007 and these have been reported as failing after up to 93k miles? One final thought, if a failed part is replaced within the warranty period, should the replacement not be subject to 3 years warranty from the date of fitting?

    I can assure Vauxhall this is a very dangerous problem and could easily lead to a crash.

  • Comment number 78.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 79.

    I had the same problem with my 05 plt vectra and was off the road for over 6 weeks (without a courtesy car) waiting for the part, they then wanted to bill me over £600.00!! We discussed it in the middle of the showroom and I made it quite clear I was not paying that kind of money - I paid £200.00 in the end which was still £200.00 too much. My car was 3months out of warranty - BUT wait a while becuase your problems will get a lot worse soon!! my Vectra's cam belt has just jumped some teeth and destroyed my engine after just 55,000 miles with a full service history - Bill £2200 - I am trying to pursue through small claims court - Has anyone got any advice or similar experience!!

  • Comment number 80.

    Our car broke down this morning, could not be restarted, had to be recovered and dumped back at the Vauxhall garage!!

    This is the fourth time since July 2008, on a 3 1/2 year old car! They have replace the two fuel system components in question and their last resort will be to flush the fuel system tomorrow!

    When the problem originally occured the Vauxhall dealership tried to blame "supermarket" fuel as the cause, even though we get our fuel from various different petrol stations! Vauxhall don't really know what the problem is or what really causes it.

    We have a 9 month old son, and my partner has been stranded twice now in this unreliable car, luckily not in a dangerous place like the outside lane of a motorway, but that doesn't seem to bother Vauxhall whatsoever!

    Surely this is a manufacturing or a design fault with the fuel system in the 2.2 Vectra Design engine and as such do Vauxhall not have an obligation to remedy this fault at no cost to the customer, especially in the current economic climate?

  • Comment number 81.

    [Personal details removed by Moderator]i brought my 2.2 Zafira in Feb 07 when it was 6 months old and only had 12,000 miles on it. I had it around a year when the engine management light came on. I took it in to A.A Clarks in bracknell where they told me the fuel pump and fuel pressure sensor had to be replaced. Then 9 months later the same again.(one of the mechanics said it was a common fault!) WHY DIDN'T VAUXHALLS INFORM THEIR CUSTOMERS. And its only done 40,000 miles and the warranty runs out in two weeks. Good car but unreliable and bad customer.

  • Comment number 82.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 83.

    we have vectra 2.2 petrol 2years old and both parts mentioned in the report have been replaced by 2 different garages. it went wrong 5 times in total between july and november 2008. we were told that vauxhall thought it was contaminated fuel from supermarkets and advised not buy from them. we were lucky it was still under warranty.since seeing watchdog its made us nervouse about going too far in the car

  • Comment number 84.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 85.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 86.

    I'm another sufferer.
    New Fuel regulator - now being told need a new Fuel pump.
    Why can't Vauxhall accept there is a fault - rather than go through the handbrake incident again?

    Insignia anyone?

  • Comment number 87.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 88.

    I watched your article on the fuel pump issue on Vauxhall Vectra's with great interest. I have a 2005 Vauxhall Signum Elite 2.2i petrol car. 3 months after it was out of warranty the fuel pump went. I was 150 miles from home so it caused me a lot of inconvenience and cost as I had to take a train home and back to collect the car as well as pay £ 500 repair bill. As this is my 6th Vauxhall I called them to complain about this and eventually got a 30%discount ( excluding VAT) from them. They also said that it was a manufacturer fault with the fuel pump so I could not understand why I was only getting 30% back. Now I know that I am not alone - small consolation. I am seriously considering changing the make of car when I buy next time
    Regards [Personal details removed by Moderator] Aberdeen

  • Comment number 89.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 90.

    I'm another victim of the 2.2 Vectra pump failure - during December 2008 with the same symptoms as everyone else and, of course, out of warranty. The Vauxhall agent stated that it was probably a problem of contaminated petrol. So I was pursuing Sainsbury's for compensation for the £600 or so cost when I saw the Watchdog programme.

  • Comment number 91.

    I bought a Vectra 2.2 in Jan 2005 and have had the same problem with the fuel regulator. I was out of warranty and has to pay £500 for the 1st replacement. A few days ago the sign has now come up again on my dash board.

    I am so fed up ,i bought this car ,as i thought Vauxhall was reliable, but this is a nightmare not knowing when the car is going to stop.

  • Comment number 92.

    Well, I can also be added to this ridiculously long list as my Vectra 2.2 SRI (BV04 FBD) suffered intolerable breakdowns.
    Twice I had to pay for this faulty fuel pump (Nov 07, and Nov 08). The first breakdown cost me £650.00, and the dealer offered me a cheaper price second time as they were aware I had only been in for the same fault just over a year before and the bill the second time was £370.00.
    but this comes on top of replacement of all shock absorbers, design fault in the wipers which caused vauxhall to re-design them - but apparently they are not liable for the cost of replacement!!) fault heater controls, replacement track arms, replacement link rods, faulty coil pack, noisy anti-roll bar bushes (incureable according to the dealer) - all this in 18 months!!!
    I shall be contacting Vauxhall following the report from watchdog and will post my reply from them.

    Worst and most expensive car I have ever owned

    P. Bingham

  • Comment number 93.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 94.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 95.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 96.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 97.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 98.

    I have a 2.2 Direct Vectra 05 registration and had exactly the same problem as those outlined in the programme. My fuel pump cut out whilst I was on holiday last August, five months after the warranty expired, and it cost me £500 to get it fixed, of which Vauxhall paid precisely £0. I bought the car having previously had the 'old' model Vectra because I had four years motoring with that car without one single problem. I am incensed that this fault was well known to Vauxhall but they have done nothing to contact owners to get it fixed while the vehicle is still under warranty. I was considering sticking with Vauxhall for the next car I buy. I will definitely not now - a reaction which any car manufacturer can ill afford in the current economic climate.

    Howard
    Newcastle

  • Comment number 99.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 100.

    Why is taking so long for comments to get moderated in this thread? The first one was posted 16 hours ago and still has not been reviewed.

 

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