The timeshare resales with a catch
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'Timeshare' used to be a dirty word, until the industry polished up its act. These days, they're a safe bet with more and more Brits signing up to a guaranteed two weeks in the sun. But while timeshares are easy to buy, they're not so easy to sell.
That's why a company called the European Timeshare Owners Organisation (ETOO) offers to do it for you. Many of you called the company after seeing its television adverts - and later regretted ever getting involved with the company.
Barry Flint and his partner Tina bought timeshare points in 2004 for £6,000. They decided to sell them this year, and contacted ETOO.
The company told him if he paid their fee of nearly £1,000 it would market his property and do its best to find him a buyer. He refused to give the company any money up front, but a few weeks later, the company called him back.
Barry says ETOO told him it had found a corporate client in Spain who was very interested in buying his points and was prepared to pay the £10,000 he was looking for. So Barry agreed to pay ETOO its £980 marketing fee so that the sale could go through.
But there was a catch.
The buyer was in Spain and for the deal to go ahead he had to fly there at his own expense to meet them. Having paid nearly a thousand pounds already, he felt he had no choice and bought flights.
But the person Barry met was not interested in buying a timeshare. The man ETOO had billed as a 'corporate buyer' was, in fact, a salesman for a holiday club called Club Class Concierge.
The timeshare was practically worthless
The salesman told Barry his timeshare was practically worthless in the current market. He offered to take it off his hands for free, but only if Barry paid nearly £4,500 to join Club Class Concierge. The salesman told Barry he might get his money back under a cashback scheme in the next three years, but there were no guarantees.
Barry was left upset and disappointed before he walked out of the meeting. "I couldn't sit there. I was just shaking with rage."
The sales rep was right on one thing. Barry's timeshare was worth much less than the £9,962 ETOO had promised to market it at. In fact, in the current climate, his points are almost worthless.
Legal action
And Barry's not the only one who thinks ETOO's adverts were misleading. In August, the Advertising Standards Authority ruled ETOO's adverts were misleading, making people believe they would get a sale on their timeshare when the figures show the chances are very slim indeed. Only 8 per cent of people signing up to ETOO ever sold their property, in any capacity.
Allen and Jacky Dearing from Lytham in Lancashire also wanted to sell their timeshare. They too saw the ETOO TV adverts and were convinced it was the answer to their problems.
They rang ETOO and were told the company could market their timeshares, which the company valued at over £22,000. But Allen and Jacky would have to pay them a fee. Allen refused to pay ETOO any money up front.
A few weeks later, ETOO phoned. The company said it had found him a corporate buyer and for fee of 895 euros it would set up a meeting with them in Spain. Allen and Jacky were suspicious, and contacted Watchdog. Our researcher went with them to the meeting.
ETOO arranged a pick up from the hotel, with Watchdog on board, posing as one of Allen and Jackie's relatives. After a 20-minute drive, we arrived at the offices of the holiday club, Club Class Concierge. The premises housed not only their offices, but also those of ETOO.
It soon became apparent, that Billy the man we were introduced to was not a corporate buyer with an interest in Allen and Jacky's timeshare. He was a salesman from Club Class Concierge.
"What do you believe is going to happen here? That I'm going to hand you over a cheque for whatever how much they say?" he asked.
"Well, then if ETOO has said that, then it has lied to you. We're a holiday club, that's what we are."
And as our other ETOO customers have found out, instead of buying the timeshare from you, Club Class Concierge is offering to take it off your hands and allow you to get the money back as part of a cash deal in up to three years' time.
That's not the sort of purchase Jacky and Allen had in mind when they paid ETOO the fee. And when they explained how upset they were, Billy and his boss Rod could only agree how wrong ETOO had been to tell Allen and Jacky they would be meeting a corporate buyer.
But for all their anger at ETOO, boss Rod was forced to admit that the two companies Club Class Concierge and ETOO are part of the same outfit.
Realising Club Class had no intention of buying their timeshare from them in a cash purchase, Jacky and Allen decided to leave. Back at their apartment, Jacky rang ETOO to ask for her 895 euro fee back. After all, they didn't get the sale they were promised. But she had no luck.
Allen and Jacky are part of a long list of people furious at the nature of ETOO's deals.
Mike Haley, director of consumer protection at the Office of Fair Trading, says people should watch out for timeshare resale companies like this.
"If you are invited to Spain, if you are asked for any fee up front, then it's likely to be a scam."
He warned consumers to be very wary about paying any fees in advance or travelling anywhere else to conclude the contract. "If they've got a genuine buyer for your timeshare you won't have to pay up front and you can conclude the contract while you're at home, at your leisure."
When Watchdog contacted ETOO it confirmed that ETOO, and Club Class Concierge were subsidiaries of the same corporation.
It said if after a period of time ETOO finds it has not achieved a sale of the client's timeshare to a private individual, it will then contact the clients to ask if they would consider alternative options such as passing the client's details to various marketing companies, including Club Class Concierge.
ETOO insists: "During this invitation call, clients are never told that they will receive a cash offer" and that ETOO "constantly monitors calls to make sure this is adhered to". The company further states that the price a client's timeshare is marketed at is the decision of the client.
It adds: "It is a strategic decision not to mention the name of the company interested in meeting the client." They said this was because clients have previously been told the name of the company they are due to meet (Club Class Concierge) in advance and in some cases have "researched and subsequently made direct contact with the wrong distributor which in turn has created confusion and we have had to diffuse conflict between distributors".
The company further adds: "In cases where it comes to our attention that overenthusiastic telemarketing staff are economical with the truth or even lie, if it is clear cut and justified we make a full refund of marketing fees to unsatisfied clients."
ETOO says the marketing package that comes with the marketing fee includes: "An advert detailing the client's specific ownership in the national press as well as a featured listing on our website www.etoo.com. (We have spent over 1 million euros on media advertising in the last 12 months driving traffic to our website)."
In response to Barry Flint and Tina Jerrom's complaint, ETOO says: "The clients were invited to Spain to ascertain whether they would be interested in an alternative solution to their ownership." And that their "ownership details will remain actively marketed by ourselves on an ongoing basis unless they advise us otherwise."
As for Mr and Mrs Dearing, ETOO told Watchdog that their story is much the same as Barry and Tina's but that they would be, "investigating this matter in great depth by studying our telephone records to see whether these clients are eligible for a refund."
OFT action
The OFT has been looking into consumer complaints about holiday clubs in general and it has launched a scheme at major UK airports to warn travellers. In particular the public should be wary of scratch card scams at holiday destinations. These schemes make you think you've won a prize, when in fact, they're just a chance for holiday clubs to pressure sell you membership of their schemes, which can cost thousands of pounds.
Watch a video with Mike Haley talking about the scheme.
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neil & michelle from stroud took on etoo and got back money with help from timeshare association and credit card co. they to wanted credit card details and processed them without authorisation. then tried to get us to sign up to this other holiday setup
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The exact same thing happened to me and my husband with ETOO.They said they had a corporate buyer for our timeshare and were offering £4500, but we had to pay £879 upfront which we did.
Of course there was no buyer, the only reason we never got invited to Spain was shortly after paying them we realised what they were about and e-mailed them telling them so!!!
We managed to get the money back from our credit card company after 12 months of waiting.
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we were fooled by this same company about 7 years ago . We gave them approx £900 and didnt even get to spain ,,,... they have been ripping people off for years!!
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Hi, i am just going through the same time share situation as was shown tonight, but with another company.
Hopefully i will regain my 1200 Euro's on the 19th December as my credit card company are fighting to get it back. After that happens i will send all my paperwork, it is even worse than you have shown tonight. Shaun
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We were cold called by ETOO and they offered us 10p per point, later they came back and offered £6500, and we would have to meet a corparate customer in Spain, said we could not go as my mother-in-law was recovering from a stroke.
A few weeks later they came back and asked if we would meet a corporate client in Maidenhead
"Club Concierge" !!!!!
We attend only to be told don'e expect that you will be getting any money from us today and then tried to sell us their club for which we would have to pay about £4000 up front and we would get back the £4000 plus £5500 if we remained members for three years.
I said that we were not prepaired to pay out any more money and we left.
Have contacted our credit card company and they will get our money back after expirey of the one year contract, and after that period we have to advise them that ETOO have failed to fullfil their contract.
Yours
[Personal details removed by Moderator]
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I have been another victim of ETOO and Club Class Concierge- my story is very similar to that on Watchdog. Having paid money to CCC I have now managed to get it back, along with the time share deeds. But ETOO are not responding to calls or emails or letters in my attempt to recover the marketing fee. I am now trying 'Visa dispute' (section 75) as I paid the fee by credit card but I dont hold out much hope- the Watchdog programme should help though.
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Hi further to the show, I can confirm that I phoned Etoo to sell me timeshare. I also paid over £900 towards marketing costs. Several weeks later I had a phone call advising there was a corprate client very interested but I had to travel to Spain. I refused they then asked if I could travel to Maidenhead which I did. They were they company on the show and were trying to sell me something else. Since then I have complained many times but have been unsuccessful. Is there anything that I can do to get my money back?
[Personal details removed by Moderator]
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mmy name is david tubb i missed the programe tonight but was told about it i have bin fighting etoo since feb 2008 to get my money back was sent to spain to see a buyer i get no response at all from etoo any ideas how to fight this company
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I think you will have lots of comments on this blog - as we too were duped and dont know which way to turn - I will be watching with interest to see if there are any new options. I am glad I have copied all the correspondance and kept all the emails that have been sent.
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My husband and I were also taken in by ETOO. After paying the marketing fee we travelled to Spain only to find ourselves at Club Class, sitting in the same offices as the couple on the programme and being served coffee on the same balcony around the corner and up the stairs. We were told of a cash back scheme and after investing more money we would receive it all back at a later date. It was either 3 or 4 years, I would have to dig out all the paperwork again, which has been filed under lost cause.
Our timeshare is a gold holiday week at the Marriott Marbella Beach Resort in Elviria. There has also been a blog about ETOO on the "Eye of Spain" website. I would love to hear about someone who did get cash for their timeshare from ETOO but I am afraid I never will.
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same thing happened to us re our timeshare, got a call from someone in spain offering to buy our timeshare for £16000 we said yes sent £1200 and didnt receive a penny later tried to contact them and phone disconnected so you dont have to deal with an english firm to get ripped off
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this happened to me i was told they had a corperate buyer before i paid them the 1,195 euros.They said i would get this back upon completion and said that 12 weeks after the date of 24th Sept i should recieve the payment but normally it does not take that long.My brother has done the same upon my recomendation.I feel they have taken my money on false pretences.
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We experienced the exactly the same with ETOO. I explained to them that I had just been diagnosed with Kidney Cancer and urgently needed to sell our timeshare points. They have no scruples and let us continue with the sale and insisted we were not being scammed.We were also eventually asked to attend a presentation in Malaga but we declined following stating that I had just had major surgery to remofve a Kidney. Instead they made an appointment with a 'client' in Bristol. Surprise, surprise - it was with Club Class.
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saw etoo advert last year.offered resale on our Canaltime timeshare.Seemed to good to be true.Declined to go to Spain.Later etoo introduced us to Club Class Concierge,who would take over maintenance charges,for a joining fee.However we are now getting maintenance demands from Canaltime.So seems that Club Class may not have paid.We are left between companies,and being threatened with county court by Canaltime,over something we believe we have disposed of.Also that any prebooked RCI bookings will be suspended.However in other dealings with hotel and theatre tickets Club Class have been good.We are also being given a weeks compimentary holiday and have been assured that no form of timeshare buying involved,WE SHALL SEE.
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i fell for the storyline back in may this year and paid the £800 (995 euros)i was certainly led to believe that a buyer was waiting for my timeshare even to the point that they would allow me to use this year or have a refund of maintainance fees i made numerous calls and the lady concerned stated that i should have received a offer by now. then i was asked to go abroad to sell which i refused i was then invited down to maidenhead and put up in an hotel for the night at the taplow house all very nice. i then attended my appoitment on the sunday morning at the club concierge were they basicly made "etoo" out for being liars and cheats and they were displeased that i had been mislead !!! they even got me to fill a complaint form in, they were all so very nice. i was then made an offer for my timeshare of £9995 to which i was asked to pay £5000 up front and i would recieve all of this money back in three years time i asked what sort of gaurentee there was to this and was told it was set in stone and i would receive £14995 twenty one days after the three years were up suffice to say my gullible days are over and i did not enter into this agreement.
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We to are a victim of Etoo we were told they had a corporte byer who would buy our 2 weeks for £4200 each week,but we had to forward £890.00 to secure the deal after 8 weeks I contacted Etoo they said they had lost the byer, but they could offer me a cashback scheme for £4000 paid now with a return in 3 years of £10.000 , I refused this offer and asked for our money back they told us it was a marketing fee and was non returnable, they later phoned and said I could exchange my timeshare for lifetime membership to CCC with free hoildays from Thompson. We paid the money by Barleycard could we claim it back from them?
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Hi, We contacted our Timeshare Company to advise them that we wanted to sell our timeshare. We were advised that they didn't buy back and we should look on the web for a buyer or 3rd party to sell on our behalf. Etoo was the main find, unfortunately we did pay out on our credit card but this was November last year and I don’t think that we will be able to claim it back after this length of time. We had a call within the 2 weeks to advise that we had a buyer for more than we were expecting. We paid for our flights to Spain where we met another couple who also had done the same as us and went off to our meetings. We were taken to the canteen for an informal chat and coffee advising Club Class Concierge that we were selling to free up some money to start a new business, we were separated for the other couple and the chat started. It only took a few mins to realise that what we were told was not what was on offer by Club Class Concierge. They wanted us to give them our timeshare for 2 years and pay them a monthly fee for 24 months. After the 24 months we could cancel our membership and they would then pay out. We advised that this is what we were told was going to happen at that point Ron was then pulled in to our meeting. He advised that ETOO had history in advising the incorrect information regarding the service that Club Class Concierge had to offer and that we should send a letter of complaint to ETOO in Gibraltar. Our meeting only lasted 30 mins we requested a taxi back to our hotel. My husband and I decided that as we had paid for the flights we wanted to try and enjoy the time we had and went for a walk. We were sitting on the front when we noticed the other couple who had been looking for us. They had also been advised that they had a buyer but once the meeting started they realised that it was not what was offered to them and had left before us. We all went for a meal and decided to see what we could do back home. When we got back to the hotel I used the free internet service and sent a complaint to ETOO regarding the issues from our meeting - I had sent several e-mails to CCC and ETOO I had a reply advising that my complaint had been passed to the correct department and a letter followed a few weeks later. This all happened in Feb 2008 and we have heard nothing else since. Please can something be done, and can anyone help us and any other people who have been just like us in looking for assistance in selling a timeshare or passing this back to the timeshare company.........
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Yes, I can only commiserate with all the pepole duped by Etoo. I am a fairly suspicious person by nature but even asking all the 'right questions' before I signed the contract, we agreed to go to Spain to get the offer from their corporate client. We were somewhat comforted that we sat next to Chris Quinten (Brian Tilsley off Coronation Street) who was their Hospitality Director, however the salesman featured on the programme said exactly the same sales pitch to us and even scared us by stating that we had better get rid of our Timeshare as our sons and daughter would be sued for the maintenance fees after our death if they didn't carry on paying them and even showed us an e.mail as 'evidence' of this actually happening. We were such good customers that we were offered in to CCC for the the unbelievable sum of 19,950GBP. Needless to say when the 'killer' offer came I shook with rage and asked to be driven back to the hotel. This company needs to be put out of business quickly to avoid any other people being duped and suffering significant loss and wasting their valuable time. It is immoral what CCC and Etoo are doing.
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Has anybody have the address of Etoo in Gib
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Recently I was approached by a company called [Company details removed by Moderator], same thing they said they have a buyer with them and once they told you how good the buyer is, then they mention that they require a retainer fee of around 900euros. I think over the past 3 months, i've had two offers from them.
Why is it becoming difficult to sell timeshares and are there any genuine companies out there!!!!
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We have done the same as everyone else here. Paid ETOO £965, went to Malaga and met with Club Class Concierge. As much as we didnt want to sign another deal - we did, because we thought it was the only way to get out of our life-long contract!! This has only happened VERY recently and i'm panicking now!! We have paid out another £15000 to be told we would get 70% of this, plus the price of our points back, in 3 years time.
I have tried to contact ETOO everyday for a week, only to leave several messages for someone to call me - but i am still waiting. They have our money and dont care now!
Who do i contact next??
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My mum has just been scammed to the tune of 1100 euros. She thought she was safe as she didn't give the security number of her credit card. She has found to her cost this only applies to money taken in the UK, (where she thought ETOO were). ETOO took the money in Gibralter.
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When are you people that own a timeshare going to wake up to the fact that you are never going to sell it!!!
I have just been having coffee with the people that call you... Let me tell you that they are all killing themselves with laughter over it!
They all live here in my local town with plastic bodyguards around them, the bosses all live in large homes from your money...
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My wife and i have also fallen for this scam. We declined a trip to Spain to meet corporate buyers and then two weeks later we did attend a meeting at Manchester Airport. Very quickly it became clear that the Corpoarate buyer "[Company name removed by Moderator]" were selling not buying. I stopped the meeting imediately, voiced my disgust and left. They were not happy at my attitude and guess what, on complaining to Etoo, they did not give a damn. I have written to say dont do it again and have contacted my credit card company and after twleve month i can get back my £948. The whole thing is disgusting and i wish we could afford to take legal action.
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I have to say I am annoyed that some simple advice was not given on the show last night regarding ETOO and timeshares. There is a governing body who regulates European timeshare, the OTE (Organisation for Timeshare in Europe)
Needless to say ETOO are not a memeber of the OTE as they set up their own regulating body who happened to be a dept already operating within ETOO, hardly non bias!
I feel mentioning the OTE will let all viewers know there are safer options out there and just make sure you are going with an OTE recommended company!
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After watching the program, I realised this was what happened myself and partner hast month, but with a different company. We were contacted by a company called [Company name removed]who said the same as ETOO. We paid for our flights (which were to have been reimbursed)and they provided the accomodation, and we were told that a Large Spanish corporate company were going to buy our timeshare for £6,000. When we arrived we were taken to the office where two geordie gents tried to sell us even more time share. They had been told we were there to buy, not sell. We left the meeting without selling ours and without buying anything else, but we were left approximately £500 out of pocket because of paying for the flights and also a driver to take us there and back whilst we were there. We have since tried to contact [company name removed], but they do not respond to any e-mail sent.
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My wife and I fell victim this year. We wanted to sell our points as I had become disabled and we could no longer travel freely. I contacted ETOO after seeing their ad on TV, and was called back. They asked why I wanted to sell, then asked for details of my Points and management charges, then called me back later that day with an "offer" from a "corporate buyer", and took 1100 euros from me (I live in Spain) for "Administrative fees" which would be refunded on completion, which I could expect to take 8-12 weeks.
I have heard from them twice since then, once to acknowledge my complaint and to say that my request for a refund as they had been dishonest, and once by telephone to tell me that for a further fee, I could enjoy the use of my points without the encumbrance of the maintenance fees by joining another scheme. I declined. I have heard nothing further, 6 months after asking for my money back.
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We to have been caught out by ETOO and Club Class,but we did not go to Spain, we only found out what was going on after some enquires to the Timeshare Owners Association. Please be aware that there is another Company in Malaga doing exactly the same thing, cold calling with fantastic offers, being paid "one off fees" to register and then they call back with a corporate buyer and guess who that is, Club Class Concierge, and ask for a further £1000 to complete the sale. Please all Timeshare Owners wanting to sell, do not pay money up front contact Timeshare Owners Association and obtain a list from them of companies they recommend as buyers of timeshare properties, and believe me you will be surprised how much they can hope to sell them for, more realistic figures used have been £1000 to £1500, definately not £4,000 or £5,000
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We have done the Maidenhead visit and were heavily influenced by the rising cost of annual maintenance which you are liable for in perpetuity (and the liability passes to your children in your estate) unless you can get rid of your ownership. Most timeshare companies who own the freeholds are American or Europe based and have/will be sending out "extraordinary" invoices as well as the 2009 fees because of the collapse of the pound. Our over-riding concern was to get rid of something we had to pay for and were not going to use again. Allow for annual fees to rise by at least 10% p.a and you may find it best to pay out 6 years worth now and maybe (probably not) get something back in 3 years - at least you have put a stop to infinite rising cost. A few companies used to allow you to return ownership at no value (which is what it's worth, look on e-Bay) but that's all stopped because they want the annual income.
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We were approached to sell the time-share, same format, but this was in England. no money up front was asked for, and despite asking several times if they were trying to sell us some-thing else, and them denying it, we decided to see for our-selves, they even offered to put us up in a hotel for the night, and offered a good price for a sale, while we were very sceptical we still went to maidenhead, just in case! It was just like your programme, exactly the same words from the salesman, we just left.
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We contacted ETOO last September,to sell our Florida timeshare,my husband had just bee diagnosed with terminal cancer and we told them this.They of course phoned back to say they had a corporate buyer and we handed over £850.Weeks later we were asked to fly to Spain,we told them my husband was to ill and they informed us that unless we went to Spain they could not sell our timeshare. I phoned and wrote to them to cancel the contract and after several months was told they would refund part of the payment,needless to say Im still waiting.The bank would not return any of the money although it was paid for by VISA.
Ieven wrote,when my husband died and asked them if they could hurry up the payment.Like so many others thius is money well never see again!!
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We had put one timeshare week up for sale with our timeshare company. Soon afterwards,in February 2007 we were contacted, by phone, by ETOO saying exactly what they have told everyone else. They had a corporate buyer for our week and any other week we wanted to sell. Of course, we were suspicious and tried to contact our timeshare resales department for advice. (As they claim their website is secure we assumed ETOO had got the information via them). No one was available, (for 3 weeks).I then checked ETOO out on their website and it all seemed ok! The pressure was on, and like other people, the thought of getting rid of this ever increasing costly millstone, we paid out £840 plus air fares etc. Of course, all this took time, approx 12 weeks, too late to cancel! The scenario was exactly the same, and although all this happened almost 2 years ago we are still very angry. I couldn't believee it when I saw them advertise on t.v. Hopefully last nights programme will stop them in their tracks. We haven't discussed this with anyone else before, as we felt such complete fools at being duped !!!
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In response to quicktrevor. ETOO's address is European Timeshare Owners Organisation,(Gibralter)Ltd Registered Office, Garrison House, 3 Library Ramp, PO Box 1323 Gibralter
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i must say i am not suprised about the amount of comments on this subject what i am suprised at is that no one as a idea what we can do to retrieve all our monies paid out to "etoo" It also seems that we are stuck with the timeshares for ever this is something i was not aware of at the onset. what the saying "no fool like an old fool"
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What a familiar story! ETOO are not the only ones out there without any compassion. My husband tried to sell his timeshare for three years after the death of his late wife (not me, I'm still here). He had receipts over the years changing weeks to points amounting to something over £50,000. We contacted several companies, and guess what ETOO found a corporate buyer and asked for a deposit of around £900. Thankfully he paid on a credit card and we got the money back - not quickly, but it did return to its rightful owner.
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I rang etoo after seeing their advert sept 2007 re selling of points. Paid over £800 up front for legal fees which would be reimbursed. I was not told until three months later I would have to go to Spain,I did book flights but a friend rang someone in Spain (legal) who said don't go s they were illegal and would only hassle you to pay more.I have since then been trying to get my money back from the credit card, who told me to wait the 12 months and if theyhad not complied with the contract I would get my money back. Am still waiting after numerous letters- all saying the same and recorded delivery of all correspndence between etoo and myself.It has been an awful time as I only wanted to sell because my husband had died and I had no family to transfer points to.
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re:- etoo program.we payed money up front plus a additional premium for a quick sale of our time share. We were invited to fly out to Spain to meet a purchaser.smelling a rat we refused. We were next invited to meet a buyer in Plymouth, again we refused.finally we went to Maidenhead. we were told that our time share was worth a couple of quid and that etoo were incorrect in their evaluation. We walked out after an hour of being talked at and having umpteen diagrammes drawn on paper. these I retreived from the waste basket for future evidence. We have not had any replys to either letters or E mails and we are some £900 plus poorer.
with little hope of repayment.
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my mum nd dad were dad were contacted by etoo in november promising to sell the timeshare they would not need to pay there annual maintnanace fees
they had several calls from them giving there acountants name address etc an saying they were member of a company similar to abta
they required to pay £865 up front this they did
also invite to spain with them paying accomodation and parents finding the flights no way did they go
unfortunately my dad died 5/2/08 and mum still has management fees to pay
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[Personal details removed by Moderator]from Reading had already been conned into paying monies up front for the sale of their timeshares to ETOO and another company called Greystones. Fees totalling 1400 Euros have been paid and no sales have ever happend. They were informed that there was a buyer at the desk waiting to purchase and all they had to do was pay the 800Euros up front for the sale to be done. Nothing further was ever heard. I visited the maidenhead office of CCC just last weekend with a family member who had received a call saying they were interested in buying her timeshare held in Malta and to take the deeds along with her. At the very start of the meeting, CCC told us that they had served a writ to ETOO and were having nothing more to do with them and they getting involved with them was the biggest mistake they had made. We were shown the Ebay site to demonstrate the low prices people were selling their timeshares for. We were then given a valualation for each of the timeshares we held and told they could take them off our hands and we would have no further maintenance fees to pay forever. To do this we just needed to pay a sum of almost £7,000 to CCC and we would get that fee back along with the valuation figues in 3 years time in a cashback scheme. They are obviously just another part of ETOO who are out to get people's money and then pay nothing out at all at the end of any period of time. This should not be allowed to continue to happen.
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We also fell victim earlier this year to the Etoo, Club Class Concierge deals. Having spent so much money on the initial payment and fares to Spain we were talked into paying another £4800 with the guarantee of receiving at least this much back in 3 years, with hindsight we should have walked away. We have continually been told by our timeshare company that we still own our week and they would never have sold to another holiday company, Club Class insist that they have the deeds to our timeshare and to ignore any correspondence from the timeshare company, we really don't know where we stand and whether there is any way of claiming the money back as it was paid by credit card back in January.
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We too appear to have been duped by ETOO. After returning from our timeshare in Cyprus in September decided that we wouldn't get full use out of it and could put the money invested in it to better use at home. We contacted ETOO and were sent all the paperwork to sign and also asked for a fee of 1195euros. It all seemed to be genuine so we paid the fee using a credit card. The paperwork states that ETOO are members of " The International Timeshare Resale Association" and the code of ethics obligates ETOO to provide a safe and professional service to its clients and this ensures they adhere to all the legal requirments. The address to return the paper work to was in London but they also had offices in Spain. As a timeshare resale company we did not find this unusual but now realise we should have done. The paperwork they gave us stated that they could get £15448 for our timeshare. This was a good price as it was roughly what we has paid for it. ETOO contacted me on Tuesday 18 November to say they had a buyer for our timeshare but I hade to go to spain to meet them. They said all Hotel bills would be met by them and all we had to find was they flight. I said no as they whole point was We wanted to release the money tied up in the timeshare not throw more money into it. They haven'y been in touch since despite leaving emails and messages. I now realise we have been duped after reading Watchdogs comments and wish I had never heard of ETOO. My only hope is that I can contact my Credit Card company and hopefully make a claim via them as I am not getting the service I paid for.No where on the paper work does it state how long my agreement is with ETOO it just says that it remains active until a satisfactory conclusion is reached. Obviously I have now contacted ETOO to say I no longer want their services. I'll wait and see if they reply!!!
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Regarding comment 37 by 50Hertz :
50Hertz, your comments recite the sales patter trotted out by Club Class Concierge almost word for word !
Addressing the various points you make:
1. Not all timeshares run for perpetuity.
2. If you stop paying your maintenance fees, it is more than likely that you will never hear back from your timeshare company and they will simply repossess it.
3. I would be interested to be shown proof of one example of a timeshare resort pursuing the children of a deceased timeshare owner for non payment of maintenance fees, particularly if they never use it.
4. Timeshare fees do not rise by as much as an average of 10 per cent per year.
5. Some people have paid Club Class Concierge over ten thousand pounds and handed over the deeds to their timeshare in return for the dubious pleasure of membership of the Club Class Concierge product, when their maintenance fees have only been a few hundred pounds per year, so they have paid far, far in excess of six times their annual maintenance fees.
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we were taken in by etoo. paid £475 then got invited to spain to meet a buyer. no such person. wanted us to join holiday club . we had been told they had a buyer and we would get a cheque on arrival. load of rubbish after 2 hours walked out. on arrival home wrote to try get money back, no luck.
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We are , rather were, going through the same process with Etoo and were due to visit Malaga in two weeks time .Exactly the same assurances had been made concerning a willing buyer who would definitely make us an offer based on the price that had been mentioned and the amount of £929 taken by Etoo as "legal fees".We feel not only conned and ripped off but cheated and totally mislead by a company who have totally misrepresented the situation in a completely dishonest way.
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my husband and i sat watching your show feeling sick as we had had a meeting only the day before in maidenhead and realised it was a scam but only realised the full extent after watching your show we didnt realise that club class concierge and etoo were part of the same company. ccc laughed at us when we said we had been sent by etoo to buy our timeshare and actually said that they paid etoo £600 to send people to them. we said no to their stupid plan and left.we will be watching your show with interest for any future reports
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There is help from the Timeshare Consumers Association (TCA) which helps the consumers (as opposed to the trade). We went to them for advice and escaped falling prey ourselves.
If you read their web site it has lots of help and warnings and you will see they warn against exactly these types of situations. They also have a good news history section.
The Office of Fair Trading have a government leaflet you can download which has the links and telephone numbers to Citizens advice, trading standards, Timeshare Consumers Association and Ote at http://www.oft.gov.uk/shared_oft/consumer_leaflets/general/timeshare.pdf .
Looking back using the internet's 'wayback' website to 2001, Etoo had the Ote logo on their website, just goes to show you have to be really careful.
We got out safely, though we didn't get any money for the timeshare, but at least we had the satisfaction of not being duped.
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Commenting on ETOOs statement that it is a 'fully owned subsidiary of Club Class Corporation plc' : ´
1. I think you will find that ETOO and Club Class Concierge (CCC) share administrative offices together in the same building [Personal details removed by Moderator]
2. that the ETOO sales people operate out of an unmarked office (I wonder why) on the same street as these shared admin offices, only some 20 metres away
3. that CCC and ETOO share a cafeteria together in the building that houses these admin offices and when clients that have been sent to CCC in Spain by ETOO arrive at the offices, they are taken into the cafeteria for a drink so that the CCC sales people can try and establish some rapport with the clients and make a friend of them, in classic timeshare sales fashion. Then the CCC sales people have to let the clients know that they will not in fact be receiving any payment for the timeshare that they are selling. The clients quite often get very angry, as would be exected. What the clients do not know, as they start talk about how ETOO have deceived them into making a trip out to Spain o meet a buyer, is that the ETOO sales people quite often are using that same cafeteria at that very same moment.
Commenting on ETOOs statement that:
'if after a period of time we find that they have not achieved a private sale we then contact these clients to ask whether they would consider alternative options' :
ETOO are supposed to try and market a timeshare for a 12 month period. I think you will find, even from reading the comments on this board, that ETOO almost immediately refer the clients to CCC without ever trying to find a buyer.
Commenting on ETOOs statement that:
"During this invitation call, clients are never told that they will receive a cash offer"
This is simply untrue and can be borne out by a large number of people who have been told they will be paid a cash sum.
Commenting on ETOOs statement that:
'It is a strategic decision not to mention the name of the company interested in meeting the client'
Some clients ask ETOO a number of times before they fly out to Spain who it is that they are meeting but ETOO never tell them. I think you will find that the strategic reason for this is that if the clients were told in advance of the meeting that the buyer that they were due to meet was Club Class Concierge, that the clients would look up CCC on the internet, see all the bad publicity about them, and then cancel the meeting, realising that they were not going to be meetimg somebody who wanted to buy their timeshare off them.
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The exact same thing has happened to me, I paid nearly £1000 for my time share to be advertised I was told I had a buyer but I had to fly to spain to greet them as they wouldnt buy unless they met me. I didnt go then they told me they would meet me in Bolton so I went, I was then toldmy time share was worth nothing and if I paid to be part of Club Class Concerierge they would give me some money after 10 years with no guarantees, I have also been told by Etoo that if they do not sell my timeshare I will get my fees back. (Really) !!!!!
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we too were conned by etoo we went to spain and were met by a man who tried his best to sell his product we paid £472 upfront and were told on the phone that it would sell within 3 months. we also told them that we were not interested in buying another product. due to illness i cannot travel any more. we told them this and they still tried to sell us another one. i have started a diary about etoo. they never answer any of our e-mails. do not hold out much hope of getting our money back. i have learnt that they have an office in the u.k. will try this
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We fell for the Etoo storyline back in May/June this year and paid the ?900 (995 euros) We were certainly led to believe that a buyer was waiting for our timeshare.
We got the invite to go to Malaga to meet a corporate client who was waiting to buy our weeks. We did not attend because of the costs.
A few weeks later we were invited, by Etoo To meet a corporate buyer locally in Exeter.
This buyer turned out to be a seller (Club Class Concierge) which made "etoo" out for being liars and cheats and they were displeased that we had been mislead !!!
We were told that it was nearly impossible for us to sell our weeks and that we would find it difficult to give them away.We would also find it difficult to stop haing to pay our maintenance fees.
They could offer us a solution pay them £9000 for membership to Club Concierge. We would recieve all of this money back after three years plus £6000 For our Two weeks Total £15000 CASHBACK.
THIS IS NOT GUARANTEED AND IS ANOTHER ONE OF ETOO'S COMPANIES CONS.
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I wrote to Watchdog in May and again in early November and I am so please you have done the programme.
Like Barry Flint and Allen and Jacky Dearing I was duped into paying ETOO for a non existent service in January 2008.
I am out of pocket 1150 pounds including the trip to Malaga.
At this time I have 3 letters with my credit card company hoping to recover at least the ETOO fee by stating misrepresentation by ETOO under Section 75 of the Consumer Credit Act, which makes the credit card company equally liable, in relation to payments made over 100 pounds, "stating no cooling off period and misrepresentation by a company (ETOO or Club Class Concierge which ever contract name you signed under) is a breach of contract”.
They are looking into this now.
I am hopeful of a positive outcome and your programme can be a warning to others. Please be careful.
Many thanks.
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Whilst on holiday in Tenerife we were talked into parting with our two timeshares and joining Club Class Concierge holiday club. We paid a deposit of £6000 on my credit card and an equal balance on my husbands when they telephoned him after returning home. We had told them two days after signing the contract that we wanted to change our mind about joining the club but were told there was not cancellation period. I have received a portion of my money back but my husbands credit card company are refusing to repay his amount
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We also contact ETOO after seeing an advert on the television. Foolishly we paid nearly £1000 by credit card. However after thinking about it for approximately half an hour we decided to cancel. This we are still waiting for despite having contacted both ETOO and Visa. ETOO have since contacted us re meeting with corporate buyers based in Maidenhead. Thanks to Watch Dog we will not be making the pointless trip from Yorkshire. Two points I would like to raise: 1 Why is ITV still broadcasting their adverts,2.Why are Visa allowing this company access to their reputable name?
[Note from Watchdog webteam: ITV stopped broadcasting ETOO ads in August after the Advertising Standards Authority ruled they were misleading. Best regards, Mariam Abu-Hejleh, web team]
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Replying to comment 58 by clubclasscon:
1) True - many run until 2040 but my deed showed no expiry date.
2) You may be lucky with a benign ownership company. Others will send invoices for 3 years' back fees plus interest plus solicitor's fees to proceed for a County Court judgement.
3) So would I - maybe not many owners have yet died in this position. I have certainly seen letters to the Telegraph from a beneficiary asking for help. Need a legal opinion.
4) Mine have with the added extra of a sinking fund contribution. My owner has definitely sent "one-off" (maybe) invoices to offset the low value of the pound - how many years will this continue ?
5) Scaling up my figure to a £10000 payment to CCConc.
I am amazed that such an ownership does not attract an annual fee of £800 which totals £7500 over 7 years @ 10%. If not, I am very unlucky with my ownership company.
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We paid ETOO £980 this year and got the usual patter of a corporate buyer. We went to Spain already in the know about these problems, so when we met the rep from Club Class we knew full well what was going to happen. We didn't sign up and we walked away. However, I recorded most of the conversation and the CCC rep denied there was any connection between them and ETOO.
On the advice of the Timeshare Consumers Organisation we have written to our credit card company and they have, to date, offered us half the money back we paid to ETOO. We are about to go back to them and say that is not acceptable.
Anyone else who paid by credit card and has not yet asked for their money back, go to the Consumer Direct website and download a template letter for claiming under Section 75 of the Consumer Credit Act. The credit card company is jointly and severally liable for this transaction due to breach of contract and mis-representation by ETOO. Don't let them fob you off and persist in asking for your money back. I think the long-stop for requesting your money back may be upto 6 years, so those of you who have commented above about your transaction being over a year old, I would double check with Consumer Direct or contact your own Solicitor.
Hope this helps anyone else in the same boat.
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It is very sad that so many people are being conned by these rogue timeshare resale companies like ETOO but one has to ask : why on earth do so many of these people part with money up front to these companies ?!
I am sure that the very same people would never pay an estate agent in Britain an up front fee !
And surely they should be even more wary of British companies based abroad which target solely British based clients ?
There are 2 very simple reasons for this, notably the fact that (1) they are out of the reach of UK consumer law and (2) that foreign authorities are not hugely bothered in investigating British companies which are only ripping off British clients and not the locals.
Come on British people, for your own sakes : wise up, and wise up quickly !!
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If you come back to this item and I suggest you ought to, then it might be worthwhile asking about the timeshares they say they have sold.
In fact my guess is that these are simply ones where people have bought CCC. The chances that they have bought a timeshare from one person at the sort of prices they suggest in letters and sold it at a profit are nonsense.
You can pick up timeshares for a fiver on auction sites.
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just cum bk from trip to malaga they are all con artists luckily i didnt pay anything i still feel shocked at what i could of lost
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Thank you Watchdog for exposing this company. We too have become victims recently. We contacted them due to a TV advert thinking they would be reputable but have learned to our cost they are anything but. We were offerd a cash sum for our holiday points but had to pay 1100 euros 'up front' I was told it was for legal work. Within thirty minutes of completing the initial telephone agreement I found a letter from my Holiday Club among our paperwork warning us of bogus operators. warning bells sounded and I imediately contacted our club to check after which I contacted Etoo to cancell.I was passed from operator to operator without any satisfaction. after many more calls and e-mails they were still trying to convince us that it was our Holiday club that were at fault not Etoo. We did not sign Etoo's contract and by this time had reported them to our bank in an effort to get our money back. However this did not stop Etoo contacting us a few week later to say they had a corporate client for our points but we had to fly to Spain at our own expense. We obviously declined. We were then contacted twice more with the same offer.I contacted my credit card company within the ten days allowable period and explained what had happened but despite several letters ect. I have still not had a refund however we're not giving up yet. Maybe this programme and these complaints will make a difference not only to us but to everyone else as well.
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Hi, I have just watched your report on Timeshare and it was as if you were talking about my husband and I. We had exactly the same experience. We were told that people would "bite our hands off" to purchase our points, even quoted the price of £1 a point. We had nearly 500 and as are pensioners, beginning to feel the pinch, felt this was a good way of getting a little nest-egg of nearly £5000.I must admit we were a little concerned about paying the admin. fees and plane fares but like everyone else,it seemed quite justifyable. After 5 hours of barracking we passed out timeshare over and our points with a promise that they would pay this years maintainence fee. We just wanted to know that we wouldnt have any more expense to fork out and reluctanly gave in.We have a contract here that states our 4868 points would be worth £5340.00 including the marketing agreement fees we paid of(595euros) up-front.Even the Hotel that was assigned to us cheated us out of a mealWe paid for it in cash and they charged us again thro' my bank. Have complained but no luck so far. Also paid 70 euros for transfer fees and they never turned up to take us back to the airport, we had to get a taxi.We have been lied to from start to finish and we do hope that these people will brought to justice for exploiting pensioners and any other vulnerable people.
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Having watched your recent item about the European Timeshare Offer Organisation(Etoo), I wish to advise you that we have also paid Etoo 1200 euros to sell our timeshare points as my wife can no longer manage long distance travel because of health reasons. I have emailed Etoo six times, spoken to a staff member , Josh (?Gibraltar) who undertook to give us information about the venue of a meeting this Sunday, November, 30th in Edinburgh, and left two voicemail messages but without any response. [Personal details removed by Moderator]but all that happens is switchover to voicemail and, having left a message, there is no call back. I thought you might wish to add this complaint to your file on Etoo and would ask if there is a 'pressure group' of Etoo customers who are trying to take combined action for redress. Many Thanks.
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my family member also took in by ETOO about 18 months ago. paid maintenance fee told they had a buyer then nothing. phoned constantly told excuses of spanish postal strikes, haulage strikes anything to be put off. then surprise surprise they got in touch last week to say they had another buyer but contracts can only go through if another 995 euros to be paid as 12 months has now lapsed since originally paid. needless to say we they were told where to go.
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My experience of ETOO has been very similar. The got in touch with me via my father. The initial phone call had them discussing with me their T&C's etc and that they would market my timeshare at a cost of £900, for that they would advertise my timeshare in the newspapers, tv and magazines. After a week or so I received another phone call from ETOO telling me they had a corporate buyer but I would need to travel to Malaga to finish the deal. I had to pay for the flight and they would put me up in a hotel overnight free of charge. I had asked for transport from the airport to the hotel. However when I arrived in the early hours of the morning there was no-one there to meet me, so I waited for an hour and then spoke to a girl who said all I could do would be to get a taxi and claim my money back the next day. I was very scared being in a strange airport on my own and not knowing what to do! The next day I was taken with 4 other people to Club Class Concierge. I was told that my timeshare was worthless and that I should cut my losses and take up their offer which was going to cost me £6K. I paid them a deposit of £2K and then came home. I cancelled my contract with Club Class Concierge and thankfully they returned all my paperwork. I don't know exactly what ETOO did with my £900 and I don't know if I can get it back? Can the Watchdog crew help me with this please?
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Was called many times by ETOO, even after telling them i'm not interested the only way to make them vanish was to tell them my timeshare was sold, this worked well, never got another call.
I will never fork out money on "advertising" for timeshares. However i have been caught on the "turn up to a corporate" buyer from another company exactly the same, cast me £70 in fuel. I was extremly angry at the time. Its still happening now, can someone tell me HOW TO SELL MY TIME SHARE IN LAS VEGAS?????
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GOOD NEWS.
I got a full refund back through my credit card. this only after 3 months of phone calls, emails, registered letters being sent out from me to - i can barely bring myself to type their name - etoo... speaking to the bank which holds my credit crd and plenty of methodical patience. I did not sign the contracts which maybe the difference between getting your money back and not. I heard of etoo through TV advertising this past summer and felt like nearly everyone that it must be ok if it's on the tv!
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We too fell for the Etoo advert and after e-mailing them were contacted by phone. Etoo advised us that our timeshare was worth a lot more money than we were asking for it and they should have no trouble selling it for us. They then asked us to pay them 1.195 euros there and then by credit card which we were told was for marketing purposes and this would be returned to us once our timeshare was sold.
Like everyone else we were eventually contacted and asked to go to Spain to meet a buyer for our timeshare. This we refused to do. We were then contacted again and asked to go to Maidenhead to discuss our sale. I asked who we would be meeting and was told this was one of their big corporate customers who they did a lot of business with. Yes you've guessed it, it was Club Class Concierge.
After an initial introduction to their salesman we were asked what we were expecting and what etoo had told us. We responded that etoo had asked us to attend the meeting to discuss the sale of our timeshare. CCC's response was that they were fed up with etoo and were thinking of not doing anymore business with them as they were constantly giving people incorrect information. They then went through their proposal about taking our timeshare off our hands and that we would receive an Euro CashBack Certificate which once returned to them in 3 years time, would ensure we received the value of our timeshare. We foolishly like so many others parted with our money to the tune of nearly £8,000 and to date have only received a CCC membership pack. Needless to say no CashBack Certificate has been received and all my e-mails to CCC regarding this have not been replied to.
I then decided I had been stupid enough and contacted the company we have our timeshare with. They advised us that CCC nor anyone else had made contact with them and as far as they were concerned the timeshare was still our responsibility and the maintence fee invoice would be sent to us for payment as usual. I realise we have been well and truly taken in. As the saying goes "If it seems too good to be true, it is too good to be true". I am going to speak to Trading Standards regarding CCC's accountant's involvement in this issue as all the cheques we wrote had to be made payable to them.
My credit card company is also investigating etoo on our behalf. Whether or not we can re-coup any of our losses remains to be seen.
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I am interested to here how alanhppc managed to get his money and timeshare back.
I have also fallen victim to club class and am still trying to recover my money through my credit card company, but they are not playing ball, i have yet tried to get my timeshare back from them.
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We both also were dupped into giving ETOO a fee to sell our timeshares. They arranged for us to atend a meeting in the UK with Club Class Holdings. They bought the timeshares from us and we were told that we would receive 100% of the money via cashback europe in three years. We also had to buy membership to club class holdings. Thankfully the timeshare deeds are still held by the hotel and they have not been sent to Spain. The maintenance has also not been paid by club Class so technically they do not own the timeshares. The bad news is that we paid club class approx £5k for membership. Please can I have advise as to how I get this money back.
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We missed this program because we were away on holiday. On our return we had a message on our answer machine from Roger Taylor of the legal department of [Personal details removed by Moderator]asking us to get in touch. Having got in touch he told us that ETOO had been rubbished publicly on the program and that his colleague, Mr Wright, of [personal details removed by moderator] Madrid had authorised him to refund me the money that I had paid to ETOO along with the money he got for selling my timeshare. He said that the money I had paid ETOO would be recoverd in court along with that of others. This all sounded very attractive but he also wanted me to put up 1200 euros for the deal to go forward. I declined this invition; if a deal sounds too good, it probably is!
Incidenty, I had the same treatment as others; being sent to the Costa del Sol to meet this "corporate client". I told them that I was not interested in their holiday club, they replied that my timeshare was worthless and that they were my only chance of offloading it. They also said that they were fed up with ETOO sending them their clients. I guessed that the two organisations were working together because ETOO organised the meeting and paid for our acommodation in a local hotel. I shall be pressing my credit card company for a refund.
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To update you on our previous comment of 21st Nov (no.81) We have now recieved a refund from Etoo. After contacting Watchdog I sent a copy of the report and all of the complaints to our bank asking them to reconsider.
Within two weeks we had recieved two letters, one from the bank and one from Trading Standards, who I had written to previously, both saying that our correspondence had been passed on for further investigation. Last week I recieved a telephone call from Etoo telling me that the money was to be refunded. We have today recieved a confirmation letter and on checking my credit card account can confirm that the money was refunded to my card on 5th Dec. So don't give up. If enough of us resist this company's practices maybe they will realise that unfair trading will not work
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We too were taken in by Etoo. The sales agent I spoke to told us that ours WOULD be sold. We were told that they had a major marketing event at the end of August which is why we needed to complete the paperwork quickly.
We received a call asking us to visit Spain told them we couldn't so they called back and offered Maidenhead and guess where we ended up!!
Like many others have said CCC told us they had cancelled their contract with Etoo and only seeing us as they wanted to honour pre-booked appointments this was at the beginning of October and sounds like they are still saying that now. They wanted £6000 for us to join which we didn't pay thankfully.
CCC told us that the TV adverts had been withdrawn and that Etoo had lied to us!!
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