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Archives for July 2010

America: Are you happy?

Maggie Shiels | 10:45 UK time, Friday, 23 July 2010

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If you want to know what kind of mood America is in, check the Twitter feed.

That's what a group of scientists at Northwestern University and Harvard did and the conclusions make for interesting reading.

Pulse of a Nation

In a nutshell, the project Pulse of a Nation infers that the west coast of America is an altogether happier place than the east coast. The most consistently happy location was Hawaii, which one can perhaps understand; the most miserable were Mississippi and Alaska.

And the day most people are feeling grumpy is not Monday - sorry, Bob Geldof - but Thursday. That's probably because folk have had enough of the workplace, but there is still one day to go before the weekend.

Pulse of the Nation

"This isn't in any way a mature research project," Sune Lehmann of the Centre for Complex Network Research at Northeastern University warned me.

"But it's a cool project and promises all sorts of possibilities. And while it underlines prejudices people hold about the west coast and the east coast, it is impossible when you see the map not to make that interpretation. But again, we haven't anchored this data down."

On that issue of data, the scientists trawled through 300 million public tweets posted between September 2006 and August 2009. Those from outside the US or which didn't include their exact location were consigned to the dustbin.

The ones that remained were filtered into tweets with keywords that conveyed the mood of the twitterer. Sune and his colleagues used what he described to me as a psychological word-rating system: Affective Norms for English Words [859Kb PDF] (Anew).

A low-scoring word on Anew was rated as a negative while a high-scoring word got a positive rating. The 1,000-odd buzzwords included some that might be obvious including "happy", "sad", "glad", "love" and "joy" and some that are perhaps more obscure: "mildew", "elevator", "umbrella" and "pie".

Mr Lehmann says the inspiration for the project came from a map made by the New York Times during the Super Bowl to evaluate how people were feeling throughout the game and what the national conversation was about.

"It was a really neat visualisation that followed the whole game and let you learn a lot about America at the time. You could see who was rooting for which team and where they were, what commercials resonated, what the scores were and how people reacted," says Mr Lehmann.

"Then we had this idea that if we could connect that to a mood, it would be really interesting. We saw someone else do something simple and we thought: what would happen if we could scale it up?"

Again, Mr Lehmann stresses that "the results are not scientific" and "there are too many biases."

Since they only looked at tweets, Mr Lehmann says you could easily conclude that this is not really a true representation of America and its mood - because not everyone tweets.

He would guess that younger people rather than older use the service and that they are more likely to be pretty well educated with a higher income because tweeting means you need access to a computer or mobile phone.

Mr Lehmann says any further work would also need to include external factors: for example, looking at the weather because the belief is that people on the west coast are happier because of the climate. But then that mood might shift depending on the weather that day. Or if you live in San Francisco, the intensity of the fog might hold sway on your sense of well-being.

On a practical level, Mr Lehmann and his cohorts foresee applications including real-time reactions to a company's event or a product in different markets, responses to a President during a State of the Union address and the kind of thing that interests pollsters during election campaigns.

Pulse of the Nation

"The visualisations are amazing and I think it is absolutely fascinating to see the nation's mood vary in near-real time," said Johan Bollen of Indiana University in Bloomington, who was not involved in the work but who is one of several other researchers using Twitter as a tool to try to track the public mood.

He told the New Scientist that Twitter and similar services will spawn "sophisticated systems" for mood tracking.

There's an indication of the potential in Twitter's apparent success in predicting a film's box office success. Earlier this year, scientists Sitaram Asur and Bernardo A Huberman at HP Labs said that Twitter had a greater hit rate than the prediction markets in telling how well a movie will do in its opening weeks.

"The potential is there for this kind of work to be an incredibly powerful tool," says Mr Lehmann.

One of the stumbling blocks, he explains, is getting access to Twitter's fire-hose: those hundreds of millions of tweets circulating around the digital hemisphere.

Mr Lehmann cites Google's project Flu Trends as a parallel. In that case, the search giant was able to predict an outbreak by honing in on the search queries associated with flu and see where they were coming from. The data they collected consistently replicated that found by the Centres for Disease Control, but Google was two weeks ahead of the game.

Imagine if you could apply this kind of mood map to your boss's twitter feed before you head in to ask for a raise - or what about before you do a major pitch for a job or for venture capital funding?

The possibilities, Mr Lehmann says, are endless - if of course the data can be totally relied upon.

What Facebook has in common with the taxman

Maggie Shiels | 12:46 UK time, Wednesday, 21 July 2010

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As Facebook, the world's biggest social network, prepares to declare it has officially hit the 500m user mark, turns out that some are unhappy with the site. But of course not enough to want to leave.

Facebook siteThe University of Michigan's 2010 American Customer Satisfaction Index (ACSI) E-Business Report said that Facebook scored 64 on its 100-point scale. That means the company actually rates lower than the taxman.

As if that is not enough to make someone cry into their beer, the index said Facebook is in the bottom 5% of all measured private sector companies and in the same range as airlines and cable companies - two perennially low-scoring industries with terrible customer satisfaction ratings according the study.

"Facebook is a phenomenal success, so we were not expecting to see it score so poorly with consumers," said Larry Freed, president and CEO of ForeSee Results.

"At the same time, our research shows that privacy concerns, frequent changes to the website, and commercialisation and advertising adversely affect the consumer experience. Compare that to Wikipedia, which is a non-profit that has had the same user interface for years, and it's clear that while innovation is critical, sometimes consumers prefer evolution to revolution."

This was the first time the ASCI rated social media. It also looked at YouTube, MySpace and Wikipedia.

Table showing ASCI social media scores

Actually if it makes Mr Zuckerberg feel any better, he does have company down there on the lower ratings rung. MySpace was given a 63 rating, just below Facebook.

While it could be argued that there is nowhere else for people to take their social graph, at the moment, Facebook should take heed of these results. After all customers have clearly voted with their feet over at MySpace which has seen its numbers dwindle.

And as Mr Freed noted, historically speaking, customer satisfaction index rankings are a good indication of future stock performance.

For its part, Facebook spokesman Jonny Thaw told the Wall Street Journal the company hadn't reviewed the survey's methodology in detail, "but clearly we have room to improve."

Mr Thaw also added:

"Building a simple, useful service is the best way to earn and sustain the trust people put in us. That's why we spend so much of our time and energy focused on improving the products we offer and introducing new ones. We look forward to the next survey."

Perhaps Mr Zuckerberg will have something to say about the issue when he is interviewed by Diane Sawyer on ABC television tonight.

Fightback against Apple

Maggie Shiels | 09:42 UK time, Monday, 19 July 2010

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On Friday, during the "antennagate" press conference Apple's Steve Jobs dragged a number of other smartphone makers into his world of woe.

Steve JobsWhile admitting his own company's problems, Mr Jobs also said that the antenna problem was one that was not particular to just the iPhone 4. It was an industry-wide challenge, he said.

Mr Jobs stated that no smartphone is immune from the issue and to underscore the fact he showed a video where Apple engineers had tested signal drop off on a number of phones including the BlackBerry Bold, HTC Droid Eris and Samsung Omnia.

Well Apple's competitors were not best pleased about being dragged into someone else's fight.

Hardest hitting was Blackberry maker Research in Motion (RIM).

"Apple's attempt to draw RIM into Apple's self-made debacle is unacceptable," wrote RIM co-chief executives Mike Lazaridis and Jim Balsillie on the company blog:

"Apple's claims about RIM products appear to be deliberate attempts to distort the public's understanding of an antenna design issue and to deflect attention from Apple's difficult situation
 
"One thing is for certain, RIM's customers don't need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple."

The fightback by Blackberry has been given the thumbs up by the user site Crackberry.com which dubbed it propaganda.

"Well said guys, well said. I know it can be easier to take the path of least resistance and just let things slide sometimes, but on some occasions you just can't go that route," said Kevin Michaluk.

While Nokia was not included in the video demo, Mr Jobs did make reference to the company when he said "you can go on the web and look at pictures of Nokia phones that ship with stickers on the back that say 'don't touch here'."

Even though the company has struggled to dominate the American market that comment did not go down well with Nokia execs who took to their corporate blog to set themselves apart.

"Nokia has invested thousands of man hours in studying human behaviour, including how people hold their phones for calls, music playing, web browsing and so on... We prioritize antenna performance over physical design if they are ever in conflict.
 
"In general, antenna performance of a mobile device/phone may be affected with a tight grip, depending on how the device is held. That's why Nokia designs our phones to ensure acceptable performance in all real life cases, for example when the phone is held in either hand."

Motorola also weighed in and said:

"It is disingenuous to suggest that all phones perform equally. In our own testing we have found that Droid X performs much better than iPhone 4 when held by consumers."

HTC, which featured in the Jobs' video, told the blog PocketLint that "we have had very few complaints about signal or antenna problems on the Eris".

The company's global public relations and online community manager Eric Lin told the site that figure was around .016% of customers.

Apple claimed over 0.55% of customers called AppleCare with reception-related complaints.

And Samsung, the world's second-largest handset vendor by revenue after Nokia, said it uses "an internal antenna design technology that optimises reception quality for any type of hand-grip".

Imperfect Apple apologises

Maggie Shiels | 23:29 UK time, Friday, 16 July 2010

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stevejobs_getty.jpgLove him or loathe him, you have to hand it to Steve Jobs, who gritted his teeth and took his medicine as he took to the stage here in Cupertino to address some of the very journalists who led to his woes this week and forced the company into publicly addressing an issue that even he referred to as "antennagate".

In fact, the negative headlines forced Mr Jobs to come back from his holiday in Hawaii to take care of the matter.

Since the launch of the new iPhone 4 in late June, a number of consumers have complained about dropped calls when they grip the lower left hand side of the phone where the antenna is located.

News of the so called "death-grip" malfunction took on epic proportions, especially in the past week when the influential product website Consumer Reports said it could not recommend the phone because of these reception difficulties.

At the conference, Mr Jobs said he was "stunned and embarrassed" by its report.

From there, things just seemed to snowball, and Apple decided to hold a news conference to discuss the whole debacle and try to stop this runaway train.

Mr Jobs's mea culpa was barnstorming.

From the get-go, he presented a different side of Apple to the one many people are used to. It wasn't about perfection. It was about imperfection.

As soon as he came on stage, he told the audience: "We're not perfect."

That caught everyone off-guard. Seriously, Apple admitting that it is fallible was pretty unprecedented for a company that is perceived as ensuring every "i" is dotted and every "t" is crossed before a product is launched.

But there was more.

Mr Jobs carried on the theme throughout the news conference, telling journalists and analysts: "We are a band of people working our asses off. We are human. We don't know everything."

And, of course, he apologised to those affected.

But there was more to the message than just saying "we screwed up".

Just as soon as Mr Jobs announced that Apple does make mistakes and had made one here, he also said that "phones aren't perfect" either.

And while the Apple CEO acknowledged some consumers had had problems, he said it was just a small percentage and that no smartphone on the market was immune.

"The heart of the problem is that smartphones have weak spots. We made it very visible.

"This is life in smartphone world. Phones aren't perfect. Most every smartphone we tested behaved like this."

To underline the point, he played a video of some testing Apple engineers had done with a slew of competitors and how those handsets performed when the antenna was covered up. Sure enough, from the Blackberry Bold to the Droid Eris and Samsung Omnia, the video showed there was drop-off.

Mr Jobs pointed out that this was an industry challenge and that unless you want a phone the size of a Hummer, antenna problems are a given. He also said that he hoped Apple would be the first company to find a solution.

As to criticism about why Apple waited until now to explain the issue, Mr Jobs said it had needed to gather the data.

"We have been in the labs working our butts off for 22 days and it has taken us a while to get the data. If we had done this a week-and-a-half ago we wouldn't have had half the data we shared with you today."

Among the figures he revealed was the fact that the iPhone 4 dropped less than 1 additional call per 100 compared with the 3GS, its predecessor, and the return rate for the device was less than a third that of the 3GS.

In fact, Mr Jobs said that despite all this brouhaha, Apple can't make the iPhone 4 fast enough and that in the last 22 days they had sold 3 million handsets.

And what about the barrage of negative headlines and press criticism? Mr Jobs did not like it one bit and he let everyone in the room know.

"I guess it's just human nature that if someone or some organization gets really successful there's just a group of people who want to tear it down. I see it happening with Google.

"I see some of these people jumping on us now. It's like I am not sure what you are after here. Would you rather we were a Korean company instead of an American company? You do not like the fact that we are innovating right here in America and leading the world in what we do?

"Of course we're human, of course we make mistakes.

"I look at this whole 'Antennagate' thing and say 'wow'. Apple's been around for 34 years, haven't we earned the credibiity and trust from some of the press to give us a little bit of the benefit of the doubt?"

What do you think?

At the end of the day, Apple will remedy the antenna problem by giving everyone a free plastic bumper case or giving those who have already bought one their money back. If that doesn't satisfy customers, Mr Jobs said they could return the phone and get a full refund.

This of all possible options is the quickest and, as Mr Jobs said, the simplest. It is also probably the cheapest. Analysts have costed it at under $180m versus $1.5bn for a full recall, which of course was always a non-starter.

Mr Jobs is a master of the art of presentation and on this occasion he delivered - but I am quite sure this 90-minute speech was one he did not enjoy all that much.

There were, however ,some light-hearted moments, chief of which was the opening to the press conference which started with a video from Jonathan Mann who has penned a ditty called the "iPhone antenna song".

It's brilliantly catchy and you can see and hear it here.

What should Apple do next?

Maggie Shiels | 13:26 UK time, Friday, 16 July 2010

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San Francisco, 07:30 BST: There has been plenty of talk about the options that are open to Apple as they deal with this so called "death-grip" malfunction that has resulted in dropped calls for some users.

Steve Jobs holding an iPhone 4One avenue is to do nothing, which is clearly not going to happen given that Apple has called today's hastily arranged news conference to discuss the phone.

They would not assemble the world's media unless they had something up their sleeve to kill off the flurry of negative headlines.

Apple could dispense free plastic bumper covers which do seem to resolve the issue with the antenna according to reports. Gene Munster at Piper Jaffray estimated the cost of this plan at just under $180m (£118m):

"One option for Apple is to give away Bumper cases it currently sells for $29. Assuming 85% of all iPhones sold over the next year are iPhone 4s and Apple gives a Bumper away to every iPhone 4 customer, we estimate the company would give away 36m cases at a $5 cost per case for a total cost of $178.5m."

The killer option is a total recall as has been demanded by a number of people. But common sense tells you that Apple is not going to voluntarily go down that route because of the impact on its reputation, its brand and its bottom line.

Toni Sacconaghi an analyst with Bernstein agreed that an iPhone 4 recall is "highly unlikely," but he priced out the cost at $1.5 billion (£1bn).

Other suggestions include an in-store credit as posited by Ryan Kim at the San Francisco Chronicle.

Farhad Manjoo at Slate.com isn't asking for much. Just two words but they are among the hardest to say - "I'm sorry."

And there are reports that the company has a fix in the works and all will be revealed later today.

The word comes from Ashok Kumar, an analyst at Rodman & Renshaw, who said the long-term fix is mechanical. "Our supply chain checks reveal that Apple has instituted a design fix for the iPhone 4 that more adequately insulates the transceiver module."

No one is really sure just how many people are having issues with dropped calls, but there is little doubt that from a public relations standpoint this problem has taken on epic proportions as well as giving life to a really bad moniker in the way of "antennagate".

While stories about the so-called "death-grip malfunction" have persisted since the handset launched in late June, the tipping point came earlier this week when the product review site Consumer Reports issued class action lawsuit in the works and New York senator Charles Schumer has joined the chorus of voices calling for action from Apple.

In a letter to Steve Jobs, Mr Schumer wrote:

"I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased.
 
"To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge."

I would bet that any solution will be one that does not interfere or compromise the aesthetic integrity of the product, which it could be argued is at the root of all this when you consider what Bloomberg News has had to say.

According to a story by Bloomberg that got big play, Apple boss Steve Jobs ignored concerns from his own engineers that there could be a problem with the antenna in choosing the design he did.

The report cited unnamed sources who claimed that "Ruben Caballero, a senior engineer and antenna expert, informed Apple's management the device's design may hurt reception."

Bloomberg added that another source told them "a carrier partner also raised concerns about the antenna before the device's June 24 release."

In typical fashion with anything to do with Apple there are many twists and turns to this tale and the company told theWall Street Journal "we challenge Bloomberg BusinessWeek to produce anything beyond rumours to back this up. It's simply not true."

Today is Apple's chance to take charge of the story and get ahead of future negative headlines. The BBC will be there to report on what happens.

What solution do you think they should offer?

Apple fight-back starts Friday

Maggie Shiels | 08:53 UK time, Thursday, 15 July 2010

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Call it silly season if you like, with not a lot happening, but it has been a bad couple of weeks for Apple and its shiny new iPhone 4, which it recently declared the best-selling product in Apple's history.

iPhone 4The slippery slope started right after the phone went on sale in June when a number of users reported problems with dropped calls and poor signal strength.

The issue seemed to occur if users put their finger over the antenna, and for those holding it in their left hands it was particularly bothersome. Steve Jobs suggested "just avoid holding it in that way."

Apple's own investigation revealed the problem related to an error on how the signal bars are displayed, rather than the signal.

They changed the formula for calculating how many bars to display for a given signal strength.

An e-mail exchange with a user looking for a fix to the problem upped the ante and resulted in what was seen as an arrogant reply from Mr Jobs.

In a copy of the e-mail exchange obtained by BoyGeniusReport, the Apple co-founder wrote "you are getting all worked up over a few days of rumors. Calm down".

Consumer Reports delivered a blow right to the solar plexus this week when it said it couldn't endorse the phone or recommend users buy it because its own tests found a problem with reception.

Since 2 July, Apple has maintained radio silence on the matter. Their lack of comment has only seemed to fuel the fire.

A number of brand experts I spoke to said they believed that this has been a problem of Apple's own making and had they gotten out in front of it, it would not have escalated to the level it has with demands for a recall of all iPhones.

Olivier Blanchard of Brand Builder Marketing said that Apple is also something of a target:

"When people talk about brand management and brands that 'get it', they are the super brand, the rock stars of the branding world.
 
"By the same token, we have put them on such a pedestal but there is really nowhere for them to go but down. That means every little mistake is going to get criticised and over analysed and blown out of proportion. If they had remained the underdog they were five years ago, this would be something of a non issue."

In the cold light of day a recall of all iPhone 4's does seem an extreme measure.

One analyst estimated that the bill for this would top out at around $1.5billion. Ponying up for bumper cases, which seems to be a solution, would cost nearly $180m.

But you know things are really bad when software giant Microsoft has a pop at you.

"It looks like the iPhone 4 might be their Vista, and I'm okay with that," said Kevin Turner, Microsoft's chief operating officer, in a keynote speech at Microsoft's Worldwide Partner Conference.

Vista has a somewhat tarnished image after being heavily criticised by users and even by the company's own senior executives as revealed in a series of e-mails. The feeling was, and is, that Vista was one of Microsoft's worst operating systems.

While Apple is far from that scenario, they have now come out of their bunker and called a surprise news conference for this Friday.

Spokesman Steve Dowling will only say that it concerns the iPhone 4 but it is surely a safe enough bet that the briefing will address the phone's reception problems.

Apple may well be king of the hill when it comes to marketing products and creating hype, but the company has stumbled in the past.

Its handling of Steve Jobs' health following pancreatic cancer is a case in point. For months the company said this was a non-issue despite Mr Jobs' thin and gaunt appearance which eventually resulted in him taking a medical leave of absence.

With the tech world now gearing up for big news on Friday, it will be interesting to see how well Apple take charge over this issue and what effect it will have on their image and reputation as something of a stellar brand.

It has already become late-night TV fodder, resonating as a topic of fun outside the world of technology.

Late Show host David Letterman played it for laughs when he made the phone's problems the topic of his Top 10 list as you can see here.

Entitled "Top 10 Signs You've Purchased a Bad iPhone" Mr Letterman said:

"[A]pparently there is something hinkey about the new iPhone's.
 
"They are not hooked up right. There is a problem with the signal's sensor. There is a problem with the antenna. They don't like to be held....like my first wife."

Boom! Boom!

The rise of the superphone

Maggie Shiels | 15:42 UK time, Tuesday, 13 July 2010

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Move over smartphones, this is the year of the superphone. So says Omar Khan, the chief strategy officer of Samsung, the Korean electronics giant.

Omar KhanThe first company Mr Khan said he can recall using the term was Google, back in January when it launched its own handset the Nexus One.

At the time, Google's president of Android project management Mario Queiroz said "The Nexus One is where web meets phone. It's an exemplar of what's possible on mobile phones. It belongs in an emerging category of devices which we call superphones."

In a keynote speech at VentureBeat's Mobile Beat 2010 conference in San Francisco, Mr Khan gave more detail.

"It's the power of a netbook in the palm of your hands," he told attendees.

"What users expect is the same experience they have on their netbooks or PCs in an uncompromised fashion."

While Mr Khan plugged Samsung's upcoming Galaxy S smartphone, he also mapped out the characteristics of a superphone. In consumer terms, he defined the device as one that revolves around the consumption of video with a high-end camera, multiple microphones for calling and video recording, advanced browsing, high-quality gaming with 3D graphics, the ability to integrate social networks and also true multi-tasking.

Grab of screen showing the evolution of mobile phones

He also said superphones would have accelerometers and GPS systems built in to allow for better location-based services and augmented reality applications.

From a hardware point of view, Mr Khan said there were two main components and those were displays of around 4 inches and more and faster processors.

As well as calling this the year of the superphone, Mr Khan also called it the year of the gigahertz processor.

"Superphones rival today's PCs. The only thing they don't rival is display size."

These specifications are what is needed, he said, to cater for the way that users consume content on their phone.

Mr Khan noted that while there are hundreds and thousands of apps in the Android Market and App Store, data suggests 60% of users interact with just seven apps on a daily basis. There are no surprises here because they include Facebook, YouTube, Google Maps, Search, The Weather Channel, ESPN and Pandora.

Mr Khan said that the use of apps such as social networking updates are growing at 427% a year, underscoring the massive difference from when users simply made phone calls on their phones or text messaged.

So it seems the superphone is a really really smartphone with knobs on.

The $64,000 question is what comes after the superphone. Well, it's the "uber-phone", said Mr Khan. Of course.

US leading the mobile world

Maggie Shiels | 15:19 UK time, Tuesday, 13 July 2010

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The US leads the world in mobile.

I realise this statement might seem out of whack given that many would argue that Asia and Europe are way ahead in the mobile game and always have been with penetration at over 100% in several countries because many people have more than one cellphone.

Two people on mobile phonesI know that when I returned to the UK in 2005 after being out of the country for five years that I felt way behind the curve when it came to watching friends constantly text and take photos. Hardly anyone seemed to be using the phone then to make calls.

When I left the States, paging was still all the rage.

But the view that the US is king-pin in mobile comes from John Donovan, the chief technology officer for AT&T, one of the country's largest carriers with an exclusive deal with Apple's iPhone.

Yes, that is the same company that seems to get hammered every other week for issues about dropped calls in regards to the iPhone in big urban areas like San Francisco and New York.

And yes, that is the same company that attracted the ire of users when it decided to end unlimited data plans at a time when consumers use their phones for accessing content in greater numbers than ever before.

And yes that is the same company that is now involved in a class action suit over those data plans which some customers allege were used to bait them into buying an iPad 3G.

All that aside, Mr Donovan took to the stage at VentureBeat's Mobile Beat conference in San Francisco where the chat centres on that all-consuming device so many of us carry everywhere.

The bespectacled Mr Donovan - who said he has a BlackBerry, iPhone, Android HTC, iPad, Kindle and wears a sensor to monitor body temperature and heart-beat - announced that his company "will move heaven and Earth" to meet the data needs of its customers.

Exactly how, he didn't say.

He was equally circumspect as to who to blame for this growing list of issues that have gleaned negative publicity for the company.

It was a little bit of everything, he said, from new chip-sets, phones, applications, traditional device-testing and a shortage of components that AT&T faced.

"I'll tell you the things it's not been," Donovan said. "It's not been capital, it's not been conviction and commitment."

During the question and answer session, Mr Donovan admitted to being weary of constantly being asked the hardy perennial about the US lagging behind the rest of the Asia and Europe when it comes to mobile.

"I get so tired of hearing that," Mr Donovan told conference organiser Matt Marshall.

In fact far from being a laggard, the US is way out in front, contended Mr Donovan.

"In the last three years, the US has been a clear leader when it comes to phones, design, operating system and applications."

He might well have a point, but I can't help here because when I asked Mr Donovan to personally expand on this view, he told me point blank that he wouldn't. His spokesman promised to send me a statement an hour later to put some meat on the bones.

And while Mr Donovan said that he wasn't trying to fob me off me, we shall see.

As the CTO of one of the major carriers in the US his point of view holds at least a modicum of interest.

But to that statement expanding on Mr Donovan's belief that the US is the leader of the pack, I am still waiting for it.

How influential are you?

Maggie Shiels | 08:50 UK time, Thursday, 8 July 2010

Comments (21)

Fast Company's Influence Project is undoubtedly designed to appeal to the narcissist in all of us.

Screenshot Influence Project siteThe driving force behind the idea is to do as it says on the tin - find out who are the most influential people online right now. The project states:

"Influence is not only about having the most friends or followers. Real influence is about being able to affect the behaviour of those you interact with, to get others in your social network to act on a suggestion or recommendation.
 
"When you post a link or recommend a site, how many people actually bother to check it out? And what's the likelihood of those people then forwarding it on? How far does your influence spread?"

As a measure of that influence, Fast Company will allocate points for the number of people who click on a unique URL that is created for those that sign up. That is seen as the primary measure of someone's influence, which is of course a fairly simplistic measurement.

And the payback for getting involved is having your photo appear in the November issue of the magazine. For those that wield the most influence, or get the most clicks on their URL, the bigger the photo.

Depending on your point of view, it is either harmless fun or an asinine popularity contest with no real value whatsoever.

Here in the Valley, it has certainly got tongues wagging.

The influential Danny Sullivan of Search Engine Land noted:

"Steve Jobs decides not to include Flash on the iPad, which causes a huge ripple among web publishers. That's influence! But this 'Influence Project' will measure none of that.
 
"It's fair to say that some of the most influential people on the web aren't going to take the time register in a project, to begin with. I mean, they're influential! As part of being influential, they're probably busy doing the things that made them influential in the first place, not worrying about proving their influence.
 
"Can you see Eric Schmidt, Steve Ballmer, Carol Bartz or Steve Jobs - all of whom are fairly influential people on the web - taking time from running their companies to register?"

Amber Naslund of Brass Tacks Thinking.com signed up and is sorry she did:

"I'm sad that there wasn't more to this. I was expecting something different, something meaningful, something that shows that influence isn't about numbers and eyeballs and fleeting stabs of attention in the maelstrom of 140-character snippets."

And another influencer, Mike Arrington, editor of TechCrunch.com is resting his tongue firmly in his cheek.

"Join me in my quest to put Chevy Chase, with an afro, on the cover of Fast Company Magazine. My work will then be done here."

The New York Times has called it a "link baiting pyramid scheme" while the Huffington Post posted that the Influence Project will "burst every social media guru's bubble".

Fast Company's Mark Borden seems to admit that the project is not perfect but it could be interesting all the same.

"It's a wild, unwieldy, imperfect, and hopefully fun way to take a look at the wild, unwieldy, imperfect and certainly fun world of social media."

I apologise in advance for my vanity, but I have of course signed up to test out how much sway I hold in the online world. Alas so far my rating at the time of writing is er zero!

Who do you think is the most influential person online today and how should influence be measured?

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