Fixing the Have Your Say fault
The BBC's Have Your Say messageboards are unfortunately not quite living up to their name at the moment, for which I'd like to apologise.
A technical fault has meant that the boards have been down since Wednesday evening and despite the best efforts of our software engineers it's likely that the problem isn't going to be fixed for a few more days.
It's doubly unfortunate that we've been hit with the problem in the middle of the outbreak of swine flu - between Monday and Wednesday this week Have Your Say had around 500,000 hits and provided our audience with a valuable insight into the experiences of people around the world and what they were thinking about the story.
We're working hard to fix the fault, as we recognise that for many Have Your Say is an extremely important platform that allows them to voice their views and opinions on the most important issues of the day. And for the BBC it is a highly valued way to listen to what matters to our audience and to find out what they are thinking about key stories, which we then feed into our journalism.
As a result, while we continue to investigate the issues, we will still offer an opportunity for you to Have Your Say on one or two of the big stories of the day. You'll be able to email in your views and experiences on those subjects and the HYS moderators will publish a selection of them. We'll be able to publish far fewer comments that we usually do and it will take longer for us to do that. But we hope that it will provide you with a least a flavour of what everyone is thinking and we will publish as many comments as we possibly can. So please bear with us and please continue to contribute your views.
We'll provide an update on the issue early next week.
UPDATE, 10:40, Wednesday, 6 May: I want to give you an update on the current problems with Have Your Say. We have been using the existing software since October 2005 and in that time it has hosted more than 6,000 debates - which has meant the publication, without fear or favour, of about six million comments across a wide range of topics and political perspectives.
But like all systems it's not infallible. The engineers are still working on the problems - it is proving very tough to isolate the cause of the outage, but we expect to have much clearer info about the situation soon, and I will obviously update you on that as soon as I can.
I'd also like to thank you for the comments about the functionality Have Your Say offers and the moderation processes we use - they have been extremely interesting to read and reflect much of what HYS users have already told us directly about the system.
Matthew Eltringham is the assistant editor of Interactivity