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Mobile TV: Ready for take-off?

Rory Cellan-Jones | 10:06 UK time, Friday, 13 November 2009

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Three years ago, I filed a series of reports from South Korea, intended to give a glimpse of our high-tech future - and it seemed clear that one phenomenon - mobile television - would be heading our way... presently.

RCJ in KoreaIn Seoul, we found television stations pouring money into special services for mobiles, and Koreans could be seen enjoying a football match or catching up with a soap on their phones.

But so far in the UK - and across Europe, as far as I can see - mobile television is the personal jet-pack of consumer technology: something that looks fun but has stubbornly refused to take off.

There have been numerous experiments, rows over different broadcast standards, and quite a few failed launches - remember that Virgin Mobile TV service, promoted by Pamela Anderson, which closed after attracting fewer than 10,000 subscribers?

It seems that a combination of technological problems and consumer indifference has made both operators and broadcasters pause for thought. The trouble is that the various broadcast systems that have been tried out have so far looked too expensive, while television over the 3g network has proved just a bit flaky.

Now, though, there's a new wave of interest, sparked by the proliferation of smartphones with bigger screens, notably the iPhone.

While few people are watching live television, more and more seem to be putting programmes on their phones to watch on the move, and it seems the BBC's iPlayer service for mobiles has also proved quite popular.

Some dedicated gadget fans are also using Slingbox's technology to deliver their home television service to their mobile phones. But this week, Sky launched a mobile TV service aimed specifically at iPhone users, and it set me wondering whether at last someone was going to crack the live TV conundrum.

Sky Mobile on iPhoneSky says it already has around 250,000 subscribers to two mobile sports TV services on a number of handsets - but it has big hopes for the iPhone and its early-adopter user base (due in part to the apps potential and, again, that bigger screen). Around two million people have downloaded a series of free Sky applications, but now the big test will be how many will sign up for the £6-per-month service giving access to all of Sky's live sports output.

But here's the catch - it's only available on wi-fi, so while it may be handy as a cheaper substitute at home for those unwilling to pay full whack for Sky Sports, it's unlikely to allow many people to catch Premiership action on the move.

It's apparently O2 which has decreed that this - like other TV streaming services - cannot be accessed on its 3g network. The operator says that if some people are watching television on their mobiles, others could see their service impaired. And this brings us back to the real problem: an industry struggling to deliver a compelling experience to mobile consumers with technology which isn't yet up to the job.

One live service delivered over 3g is, however, causing a lot of excitement. It's called TVCatchup, and it offers the main channels live to a computer or an iPhone.

tvcatchup

I've tried it out over the last few days: catching up with a bit of Strictly Come Dancing as we walked to a firework display; watching the Six O'Clock News on the train home. It's amazing when it works, though prone to freezing when network coverage dips.

There is of course one catch to TVCatchup. The broadcasters appear dubious about its legal status, though I'm not entirely sure what the difference is between a phone streaming a live feed of BBC1 and one of those tiny portable televisions picking up the broadcast signal. In both cases, though, you do need a television licence to watch live TV (see this post at the BBC Internet Blog). (Note to TV Licensing: how about a licence app for phones? Free to those who've already got a licence?)

The appetite for live television on the move can only grow. The question now is who will be able to come up with something that delivers on three fronts - the right technology, a price consumers will pay, and a business model that will survive for more than a few months.

Computing for older users: Patronising or practical?

Rory Cellan-Jones | 08:55 UK time, Wednesday, 11 November 2009

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What connects Italian vegans, Valerie Singleton, and Linux Mint? Well they're all involved in a firm whose business is bringing computing to older users.

Whether or not Simplicity Computing succeeds will be a big test of two things - the appetite of older people to get online and the attractiveness of open source software as a means of dealing with digital exclusion.

Yesterday we took 80-year-old Betty Parsons for her first encounter with a computer. She climbed the stairs at the home of Nigel Houghton, who's masterminding the Simplicity venture, and sat herself down in front of the machine. When it's switched on for the first time, up pops Valerie Singleton - co-founder of the business launching Simplicity - and starts explaining what to do next, much like Microsoft's talking paperclip.

It's very basic - how to use a mouse, how to navigate your way around the simple front page and so on - but it needs to be. It's instructive watching someone using a mouse for the first time. Betty found it a real struggle - and that must be a big hurdle which some people will not clear.

Simplicity runs on the Linux Mint free operating system, and Liam Proven, who's designed the whole set-up, tracked down a company called Vegan Solutions - yes those Italian vegans - which had already produced a software package aimed at older users. He's worked with the Italians to adapt their Eldy software for British use.

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So the home page is deliberately stripped down to essentials: six buttons leading to e-mail, web browsing, chat, documents, your personal profile - and more video tutorials by Val Singleton. There are no long menus with bewildering choices and wherever you are in the system, there's another button marked Square One, which takes you back to... well, you can guess.

Liam Proven told me that he was "platform-agnostic" but had chosen a Linux operating system for three reasons:

"Firstly, it means a fairly big price saving because Linux is free, so £70 to £80 is saved on what is meant to be a low-priced computer. Secondly, it's extremely secure so there's no need for anti-virus, and thirdly it runs very much better and faster than Windows on a more limited machine."

But there's a couple of questions to be asked about Simplicity. It's not all that cheap - systems range from £299 without screen or keyboard to £525 for a complete system. Then there are some people who will undoubtedly feel patronised by the very idea of a computer for older users - one woman got in touch with me this morning to express her annoyance - and others will ask why they shouldn't be taught to use Windows like just about everybody else.

When I visited a UK Online centre the other day, a group of older users of varying degrees of computing skill were using the desktops to surf the web and send e-mails, occasionally asking for help from a volunteer. The computers were all running Windows XP and it set me wondering whether this is still the first operating system most novices see when they come to one of these places.

UK Online pointed out that every centre operates independently, obtaining its funding from various sources and choosing what hardware and software to buy. But yes, it appears they almost exclusively use Windows - and mostly XP. A spokesman said: "Many choose Microsoft as it is the leading system used in the workplace or on PCs bought in retail stores and therefore the one customers often wish to learn."

They are also almost all using Internet Explorer to browse the internet - 86% of the computers are on various versions of IE, with just 10% on Firefox - so if you're learning about computers in a UK Online centre, you'll almost certainly be plunged into a Windows world.

So Simplicity is swimming against the tide, and may find some resistance, not from older customers, but from sons and daughters who'd rather see their parents learn the same system as themselves. But Betty Parsons certainly liked the look of it - though getting to grips with that mouse will still be a challenge - and the company says its stand was besieged by eager customers when it showed off a pilot system at an exhibition recently.

There's no reason - except for inertia - why we should all have to start our computing journey using the same system. Indeed, if Simplicity proves a hit, it may encourage others to look at their software and ask why it is so difficult for a first-time user to grasp. Oh, and one more thing - Val Singleton or a talking paperclip? No contest.

Vaz v Watson - Modern Warfare 2

Rory Cellan-Jones | 12:46 UK time, Monday, 9 November 2009

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It's the biggest games launch of the year, possibly of all time, a title which is expected to sell 3 million copies in the UK alone over the coming days. It's the subject of feverish interest from fans, and great expectations from retailers, with stores opening at midnight, and a price war launched by one major supermarket chain. But Call of Duty Modern Warfare 2 has also sparked off a battle between two prominent Labour MPs with very different views of digital culture.

Posters for Modern Warfare 2It started this morning with a story in the Daily Mail about the violence in the 18-rated game. The Mail said critics had accused the creators Activision of being irresponsible - but the only critic named was Keith Vaz, the Labour MP for Leicester East, who said this: "I am absolutely shocked by the level of violence in this game and am particularly concerned about how realistic the game itself looks."

Mr Vaz has been a long-term critic of the games industry, and plans to raise his concerns over Call of Duty in the Commons this afternoon in questions to the culture secretary and his team.

But within hours another Labour MP Tom Watson had hit back. Mr Watson is the former minister for digital engagement, and a prolific blogger and social networker who has shown a willingness to go on the attack over issues like cutting off illegal filesharers since he left the government in April.

He had already shown his impatience with critics of video games and this morning started a Facebook group, Gamers' Voice. The mission statement on the group's page says: "Are you sick of UK newspapers and (my fellow) politicians beating up on gaming? So am I. The truth is, UK gamers need their own pressure group. I want to help you start one up."

I got hold of Tom Watson and he told me that this morning's article had "pushed me over the edge". He said that the voice of ordinary games wasn't being heard:

"Everything that comes out of Parliament in relation to video games is relentlessly negative. There are thousands of people employed in this industry, there are 26 million people playing games. We should have a much more balanced view of the industry, indeed we should be supporting them through difficult times."

Keith Vaz's concern is about one particular level of the game, which involves the gamer deciding whether to kill unarmed civilians. I contacted Activision, and a spokesman pointed out that players encounter a mandatory "checkpoint" before this segment of the game, warning that it contains disturbing elements.

Tom Watson says the content in question is "deeply repulsive" and he would not want to play it himself - but he points out that similar material is in both books and films, and he believes that as long as there is a classification system which is well policed, there is not really an issue here.

Keith Vaz told me he was concerned by the way the manufacturers of the game were glorifying violence.

"Nobody is trying to stop anyone over the age of 18 purchasing this game," he said. But he said government, manufacturers, retailers and parents all had a responsibility to work together to protect children.

He already has a question listed for this afternoon about the steps taken by the government to implement the recommendations of the Byron Report on the classification of video games, and he will follow up with a supplementary about Call of Duty.

But Tom Watson is planning to hit back with his own views on the gaming industry. That's DCMS at 1430, and you can follow this bout of modern warfare on the BBC Democracy Live website - and maybe report back here on your verdict.

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