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Sorry to our web listeners

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Alex Gubbay Alex Gubbay | 13:47 UK time, Thursday, 7 September 2006

Apologies to those of you who found you were unable to listen to the second-half commentary of the Macedonia-England match on the website yesterday. This was a mistake, which we will seek to ensure doesn't happen in future. Here's a more detailed explanation from the Five Live Interactive team:

"Radio Five Live and Five Live Sports Extra offer many of their commentaries online but some events are blocked because the online rights are not held by the BBC. Other commentaries, such as Premiership football, are available to UK users only because Five Live doesn't have permission to stream them to a worldwide audience. So if you try to listen to Premiership commentary through an internet provider that is not recognised as a UK ISP, you will hear an apology message rather than the football.

The system by which online streams are blocked and unblocked occasionally fails due to human or technical error. We obviously strive to avoid this as we know how frustrating it is for users. Unfortunately the second half of last night's England game was blocked when it should have been available to UK users and for that we apologise. We are now reviewing our internal processes in order to minimise the chance of this happening again."

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