Last week I was rafting down the Grand Canyon in Utah, one of the few remaining places in the world where a mobile phone does not work. I left my watch behind as well. We rose with the sun and lay down as it set, lulled to sleep by the sound of the Colorado River. Shooting stars and satellites flew across the sky with unparalleled brightness. We drifted by rocks billions of years old, swam through the gentler rapids and held tightly on to our craft as we crashed through the rougher ones. The hand of man was nowhere visible, except for the occasional deserted mud huts of some earlier native American civilisation. Herons, long horned sheep, rattlesnakes and turkey vultures appeared occasionally, indifferent to our presence. Mosquitos were blessedly absent.
Every day the skies were cloudless and temperatures were soon in the upper 30s. It was a life changing experience.
But of course none of this compares with the pleasures of presenting Feedback!
I returned to so called civilisation to discover that the BBC has just wasted £100 million pounds of your money on a digital project which has had to be abandoned. The BBC Trust is angry and embarrassed, and the former Director General, Mark Thompson, has been summoned back from his new job in New York by a parliamentary select committee which believes it has been misled about the DMI project.
This one will run and run.
So it is timely that the Trust has updated the Corporation’s complaints procedures and this week it published the results of a survey of licence fee-payers views of their effectiveness. In the first Feedback of the new series, I talked to BBC Trustee Richard Ayre about that survey, and about the DMI fiasco. Here is our feature.
How easy is it to complain to the BBC? Your verdict on the revamped complaints system.
By the way, you can write to Feedback about any BBC matter, programmes, policies, or finances. You set the agenda, not the BBC, so do get in touch.
PS I am glad to be back, honest!
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