Friday 23 July 2010, 14:55
Editor's note: this week's item from Feedback, Radio 4's accountability programme, concerns the redesign of one of the BBC's biggest web sites - SB.
Most of the comments - OK, complaints - we get on Feedback are about programmes (and of course trails, and grammar and pronunciation and presenters like Jonathan Ross and the attempted execution of 6 Music, and management pay, and travel expenses!).
Before the beginning of this month I would have said that I couldn't remember when we last had a complaint about the BBC News website. Like so many of you, I've been a great fan, and my family, and particularly my student daughters, have found the site invaluable not least for the context it provides to foreign news stories.
Now all seems to have changed utterly with what Steve Hermann the editor of the BBC News website calls "the biggest rethink of the design of the site since 2003."
As Mr Hermann said on the News Editors blog "Most of you commenting here... have been critical." Well here at Feedback all the correspondence we have received has been critical. The concerns range from alleged difficulties of navigation, wastage of space, the new banner which is "immoveable", "ridiculous classification" and unwanted ads. Faced with this barrage of criticism we asked Steve Herrmann to come onto Feedback and I began our interview by asking him why he believed such a major revamp was necessary:
So please keep letting Mr Hermann and Feedback know what you think about the redesign and any tweaks that may be made. By the way next week on Feedback I'll be talking to Kirsty Young about how she prepares for her Desert Island Discs interviews and trying to discover if she dislikes any of the guests, and we hope someone from the Today programme will be coming on to talk about the ever-shortening weather forecasts at 3 minutes to 8. No, make that 2 minutes to 8. No...
Roger Bolton presents Feedback on BBC Radio 4
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Thursday 22 July 2010, 13:34
Friday 30 July 2010, 13:55