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Jon iPlayer Host

Listed below are comments made by Jon iPlayer Host between Wednesday, 1st April 2009 and Friday, 9th October 2009.

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Round up: Friday 9 October 2009 4:51pm on 09 Oct 2009 Seeing as the BBC Basic/BBC Internet Blog logo was prominent throughout it seemed appropriate to mention Micro Men here!
BBC iPlayer goes HD, adds higher quality streams, releases iPlayer Desktop out of Labs 10:45am on 24 Jun 2009 Hi technicalboy,

Once you click on "Use lower bandwidth version" as Anthony suggests, BBC iPlayer will remember this and you'll only be offered the 500kbps version. The link is at the bottom of every programme page.

See this FAQ for more information on how to do this http://iplayerhelp.external.bbc.co.uk/help/streaming_programmes/quality_change

Don't forget that downloading programmes and playing HD programmes will use more of your 25GB monthly allowance than playing the lower quality streams.

Jonathan
Help and the BBC iPlayer messageboard 11:16am on 23 Jun 2009 Hello Russ,

I've forwarded on your comments to the techies who deal with the way the board looks for them to investigate.

Jonathan
Another exciting new sound for BBC Radio 3:32pm on 19 Jun 2009 Hello Ian,

Have you seen the BBC iPlayer help page at http://iplayerhelp.external.bbc.co.uk/help/finding_programmes/real_wma_streams

Jonathan
Help and the BBC iPlayer messageboard 10:03am on 05 Jun 2009 Hello Chris,

I don't understand your complaint, all queries through the FAQ page are answered by the BBC. As I have said above, the messageboard is no longer the most efficient way to deal with queries.

Hello Lucas,

Service Updates does have posts on problems, but these are removed as soon as the problem is fixed. As for reporting problems with programmes, the FAQ pages are searchable and are updated when we know there is a problem with a programme, so we do offer what you're after, but on the help pages.

Jonathan
Interesting Stuff 2009-12-05: BBC iPlayer round-up 11:23am on 21 May 2009 Hello EFF,

I'm the iPlayer messageboard host and am supported by others on the team. We tend to keep Service Updates limited to important service announcements. We also update Twitter http://twitter.com/BBCiPlayer

We link on the boards as much as possible where relevant but other users are also doing a good job updating and posting links.

Jonathan
Open Post 2009-24-04 11:52am on 28 Apr 2009 #65

The live streams are listed at http://iplayerhelp.external.bbc.co.uk/help/finding_programmes/real_wma_streams

Jonathan
Open Post 2009-24-04 1:07pm on 27 Apr 2009 #37 achookang

That is strange, I've passed this on for the team to look into.

Jonathan
Open Post 2009-24-04 09:44am on 27 Apr 2009 #3 ChrisCornwell

We state several times on the messageboard that we don't respond to every new post, but we do monitor them all. For one thing other users may be able to help, and often the answer is already in the searchable help pages http://www.bbc.co.uk/iplayer/help

You can also contact the support team there - they do respond to every query and their support shouldn't be "limited". While they may take some time to respond, major issues should be flagged up and passed on to us swiftly.

Jonathan
Why no Wire? 11:30am on 01 Apr 2009 @mbrodbin

We do answer all your questions in the help pages - http://www.bbc.co.uk/iplayer/help

What are rights - http://iplayerhelp.external.bbc.co.uk/help/about_iplayer/online_rights

How do I know what's available? - http://iplayerhelp.external.bbc.co.uk/help/about_iplayer/whats_on This explains Not Available/Coming Soon.

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