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peeebeee

Listed below are comments made by peeebeee between Thursday, 1st May 2008 and Monday, 14th July 2008.

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Tech corr in tech hell 10:24am on 14 Jul 2008 Having followed the whole thing on your Twitter feed, I can only sympathize. I sometimes wonder how the lay person can every get anything even slightly complicated done via the mass-market ISPs' customer support services.

Your conclusion is good - be an 'expert customer'. Think about how likely you are to need support, and see if the organisation you're considering provides the level of support you're likely to need.
BT iPlayer Homehub issues 4:10pm on 28 May 2008 @christownsend Good point, it's probably true that a BT customer (generically) is less prone to churn. It's probably also true that this trend is diminishing, though, as they continute to lose their 'encumbent advantage'.

Peter
http://peeebeee.wordpress.com
BT iPlayer Homehub issues 11:25am on 28 May 2008 @christownsend: I doubt BT are complacent about the churn figures that will inevitably take a hit when their own-brand hardware has problems with a spectacularly poplular online service.

They (at least, BT Wholesale) have plenty of bandwidth. They need to make sure they keep the punters on-side.
BT iPlayer Homehub issues 09:39am on 28 May 2008 @Jim: It's kind-of harsh to slag off BT for a bug which shows up when the product's been in the field for several years, when using an innovative service that launched 6 months ago....
BBC iPlayer On Virgin Media TV 09:58am on 01 May 2008 @soulgrind: This isn't a deal with VM as a broadband provider, it's with VM as a CATV provider. A completely different proposition.

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