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tomVs

Listed below are comments made by tomVs between Tuesday, 14th October 2008 and Friday, 21st November 2008.

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Strictly Message Board: What Happened Update 8:38pm on 21 Nov 2008 @Lloydengland Funny you should mention that... To be honest there has been talk about this exact idea for a while. It is almost inevitable, especially with our type of communities (loyal, passionate, engaged, etc).

But you've also put your finger on one of the most difficult aspects: how to figure out they are "trustworthy".

Also, keep in mind that these people - like all our moderators - need to be:
- CRB cleared
- trained as moderators
- know the systems
- able to apply the BBC editorial guidelines.

Being trained on the tools (or the system) is only one of the aspects of being a moderator, and probably the easiest one at that. It's the other skills which are so hard...
Strictly Message Board: What Happened 7:37pm on 20 Nov 2008 @DStuart

We are working on ways to improve and speed up moderation, but you are right that it is difficult "to moderate a web 2.0 world".

It has been suggested here and on other boards that we be more open about this, and I'm trying to be (case in point).

@MLeng92
I understand your frustration about us closing a board when you want to talk. The problem in this case wasn't so much just around "racist/abusive" comments as you mention. In this specific case we've had an incredible amount of *new* users signing up.

When a new user signs up, we *have* to check their first couple of messages - this is called "being in pre-mod". There are two primary reasons for this:
- To protect the BBC's editorial integrity
- To provide a safe environment for users and protect the community

Then there is another important point to note: We publish each and every comment we receive that does not break the house rules. As a public service broadcaster, we don't throw away or delete any comments that are legitimate. Unfortunately this sometimes means moderation queues, and in the most extreme cases queues that can take up to an hour to clear.

On the Strictly board on Wednesday the system was being held up mostly by new users who were still in pre-mod. We had thrown *all our resources on this, but it wasn't enough. As I explained, I had a decision between opening it up as a free-for-all (including abusive comments, spammers, and other possible problem cases) or closing it overnight while we cleared the backlog.
Will You Comment On This Post? 9:33pm on 14 Oct 2008 @SheffTim (#1) I'll look into the special characters issue and get back to you.

@Michael-Walsh (#2) Under the "One BBC" policy there's a lot of sharing and openness between all the different divisions, so we get some pretty cool stuff from Dr Who, yes :-)

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