The highlight of my week
and possibly my year is a recording I now have of Fenella Fielding, saying: "Eddie - time to put the bucket under the cow".
I have Paddy and his team to thank for this. If I get a moment later, I will explain why it matters*.
I am collating - because I am going through my own customer service nightmare - YOUR worst customer service story. You know, when things go wrong and a company has the chance to sort it, but then makes things worse? Only if you can be bothered. No pressure. And please, don't mention the non-functioning newsletter. THAT would be cruel.
*it doesn't really.