Friday's Quote of the Day
See the Quote of the Day every morning on the Magazine index.
"It's certainly raised awareness that we serve Indian food on our Mumbai to London services" - Virgin Atlantic spokesman Paul Charles finds some positive spin in "best complaint letter ever"
Mr Charles has clearly learned a lesson or two at the throne of King Richard of Branson, judging by this defiant response to what been branded the "greatest complaint letter ever". The six-page letter to Virgin chief Richard Branson was from a passenger unhappy about the state of his in-flight meal. More details here.
Source: BBC One's Six O'Clock News