How to find the BBC's Olympic content
I often get asked - most recently at a meeting with students last week - what we think the toughest challenges are for the London Olympics and the BBC.
Externally it's not difficult to spot them - transport, security, the sheer scale of the organisation needed. But internally there's one that crops up a lot that we haven't previously shared. So as part of the occasional series where we seek your feedback on our planning for 2012, it's time to talk about "navigation".
The story starts from our pledge to deliver more content from the London Games than ever before. At peak times we intend to bring in 24 streams of live content to the BBC's website - which is four times more than Beijing - and we'll cover every venue from first thing in the morning to the close of the session.
If you want to watch table tennis live all day, you'll be able to. But there's still the traditional service taking you to the moments that matter on our flagship channels BBC One and Radio 5 Live, though this time supplemented by BBC Three running all day and an extra digital radio service alongside 5 Live Sports Extra.
Darius Knight is expected to be one of Britain's table tennis stars at London 2012. Pic: Getty
Just that paragraph alone illustrates the challenge of navigation. We'll need to point to what's happening in the next hour or so on BBC One - or the fact the 100 metres final's on that night - but also to what's on BBC Three at the same time or available via the red button and how our HD services are being configured.
But with choice comes complexity and we know that audiences have sometimes struggled with the pace of change.
On the humourous side, there was anecdotal evidence that some people responding to a red button prompt for the first time turned their set off because the power on/off was coloured red. But we also saw research a couple of years back that suggested more people thought they were watching in HD than there were HD subscribers - because of a confusion between "HD ready" sets and actual HD services.
And all of us, if we're honest, have different aptitudes with technology. I was thinking about this a few days ago when my service provider asked for feedback on getting to grips with a digital video recorder, and questioned whether the main assistance was the online help modules or user guides or emails - or trial and error. For me, it's mainly the latter: I try a few menus and see what works.
But there are some bits of technology that I don't exploit at all - as, for instance, with the "connected TV" in the kitchen that remains unconnected to wifi and simply churns out channels from the built-in Freeview.
For 2012, though, we want to spread the message about the multitude of ways you can receive content at a time when it's at its richest. It's part of a legacy of a more digitally-aware UK; and connected TV - the power of the internet alongside your conventional choice of channels - has real potential.
There will be round-the-clock HD on your TV but also the possibility of some 3D and we want to make sure that people can find the new DAB service on their digital radio. Not to forget alerting them to where they can find Big Screens in cities across the UK showing the Games live to thousands of people, or the special Super Hi Vision screenings in Glasgow, Bradford and London.
The question, of course, is how we do this without a torrent of messages that annoys more than clarifies. Technical sophisticates - many of the people on this site - would know the main points already; while for people who want to sit back on the sofa and watch the BBC One HD action it might seem like needless detail.
So this is where we'd appreciate your comments.
What are the key things you'd like to know about to help you find your way through the thousands of hours of BBC Olympics? And where would you expect to find guidance about how to find the athletics from two nights ago, or how to connect your TV or games console to wifi? What might help you personally around the schedule - is it Tweets or fuller EPG listings or something different again?
The worst thing for us, of course, would be if we delivered all these services and nobody could find them. But the opportunity for audiences is finding their digital way in 2012 through the allure of the Olympics that then allows longer-term enjoyment of the programmes, platforms and devices that are on offer.