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Radio Scotland Survey - we respond to some of your comments

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Karen Miller Karen Miller | 15:05 UK time, Thursday, 23 September 2010

Regular visitors to the Radio Scotland website will have seen the little box pop up every so often asking for opinions about the site.

Radio Scotland survey

The web team are sent the quarterly results which include comments, both good and bad about the website. Many of the comments relate to things that are outwith our control (comments about radio programmes or other BBC Scotland websites), but I'll try and address some of them below, and tell you about a couple of improvements we've made to the homepage to help you navigate.

One of the most frequent complaints we receive is how difficult it is to listen live to sport on MW. The Radio Scotland website streams the FM frequency, so in the evening if you listen live online you'll hear Get it On with Bryan Burnett. However, Sportsound do make their programmes available on their own website and we've added a link to that on the homepage within the schedule box.

Listen live to sport on MW

The FM listen live button is at the top right of the Radio Scotland website.

Listen live to FM

We also received comments from people who couldn't find the playlists or who tell us that not all playlists were published on the site. The radio programme teams publish their own playlists, and these appear on the episode pages (for example, here's one from Tom Morton). I wrote more about how to find them on a previous blog.

A very common complaint is the fact our radio programmes are only available for seven days. The reason for this is down to copyright and the agreements the BBC has made with licensing organisations. This is the case throughout the BBC, not just Scotland. The good news is, however, that almost all of our podcasts are now available for one month (with the exception of football and rugby).

We've added a couple of links to access our contact the shows page from the homepage. This page has a contact form with a drop down list of all our programmes which will hopefully make it easier for you to get in touch.

Contact us

It is still possible to listen to news broadcasts and programmes from Orkney, Shetland, The Highlands, North East, Borders and South West by clicking on "News" on the Radio Scotland homepage. Hopefully, before too long we will have some news about these...

Finally, the best tip I personally can give you is to bookmark/favourite pages you visit often - I have bookmarks to the FM and MW schedules, various programme pages etc so that I can get there quickly - it does save time and multiple clicks!



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