iPlayer App on iPhone and iPad: two playout problems fixed
A number of people have contacted us to say that they were having problems playing programmes in the BBC iPlayer iPad and iPhone apps.
Some people have seen a black screen, with audio only, appear while playing a programme; while others have told us that programmes were suddenly restarting while you were watching. I understand how frustrating it is to have programmes interrupted in this way.
We always take operational issues seriously and our technical teams have been working hard to diagnose the cause of these problems.
Today we identified an underlying issue at the Content Delivery Network (CDN) which provides the BBC and some other broadcasters with video distribution over the internet. Our CDN partner has now deployed a fix which should resolve both the black screen problem and the programmes restarting issue. We are monitoring this closely over the weekend to ensure everything is working as it should.
Many thanks for all your feedback on this and we appreciate your patience while we investigated the problem.
David Madden is Executive Product Manager for BBC iPlayer on mobile