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Changes to BBC HD channels on satellite on 6th June

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Alix Pryde Alix Pryde | 16:52 UK time, Thursday, 2 June 2011

I wanted to let you know about an upcoming change to the way we broadcast our HD channels on satellite, and how this might, or might not, affect you.

One of the BBC's principles is to ensure that we use the spectrum we have available to us in the most efficient way possible. This means that from time to time, as technology develops, we make changes to the way our services are broadcast to ensure we are making best use of this scarce resource.

We will shortly be making such a change to the satellite transponder that carries BBC One HD & BBC HD. The signal on this transponder is currently broadcast using a modulation scheme called "DVB-S". On 6 June we will be upgrading to a newer "DVB-S2" scheme. This is a more efficient way of operating the transponder and it creates more capacity from the same amount of spectrum. More spectral bang for our buck, if you like.

The change will mean different things to different people:

If you watch TV using Freeview or Virgin Media or can't currently view HD channels you will not be affected.

If you have Sky, you will not notice the change and won't have to do anything on or after 6 June.

If you have Freesat you may need to put your HD box or TV into standby for 30 seconds and then restart to continue to receive the two BBC HD channels. If the channels are still unavailable then carry out a 'freesat channel retune' or a 'first time installation'. Full instructions can be found in the manual for your box or TV. Further help with retuning can be found at www.freesat.co.uk or by calling their customer support team on 08450 990 990.

If you have any other kind of satellite receiver, you will need to check that it is capable of receiving a DVB-S2 signal. If it can, then you can use the following parameters to tune manually into the services carried:

Satellite: Astra 2D tp.50
Frequency: 10,847MHz (vertical polarity)
Modulation: DVB-S2, QPSK
Symbol Rate: 23.0
FEC: 8/9

If you are a viewer of our HD services on satellite, I hope this change will be a smooth transition for you. And I thought you'd appreciate an explanation of how this change fits into a bigger picture of our drive to use spectrum ever more efficiently.

Alix Pryde is Director, BBC Distribution

Update 9th June: Alix has now responded to some of your comments. See comment 48 and comment 104. (NR)

Comments

Page 2 of 2

  • Comment number 101.

    So Alix,

    You didn't need the DVB-S2 switch for the 3D trial as you will just be using the BBC HD channel.

    Please can you answer the questions:

    1. Why did you make the change now?
    2. Why did you have to give only 1 working days notice, so that anyone needing to change hardware/software/satellite receiver could have had time to implement it?
    3. Why didn't you provide testing facilities for vendors (maybe overnight) to ensure that you changes would not cause problems?
    4. Why did you only announce it via the internet blog, and not so that any non-technical savvy could be aware of what was happening?
    5. Who approved this change?
    6. Will you apologise for what has happened and guarantee that such poorly announced and tested changes will not be inflicted on the license paying public again?

    What with the bit rate reduction/new encoders in October 2009 and the Freeview 1080i/1080p last month causing problems for some Freeview HD TVs it seems the BBC does not understand the concepts of change management and testing that happens in other service industries.

  • Comment number 102.

    i really hope bbc3d only lasts for wimbledon then after that the extra bandwidth used to increase the bitrate on bbchd and bbc one hd.

  • Comment number 103.

    If all this debacle was done for Wimbledon 3D, was it really worth it?
    Just restore HD to it's former glory first.

    Not happy which how poor the BBC communicated the DVB S2 changes, made complaint online.

  • Comment number 104.

    Thank you for the further comments and good questions regarding the recent change of our HD satellite transponder from DVB-S to DVB-S2.

    There’s a particular theme about the shortness of the notice period and how this affected viewers who were using DVB-S kit to receive the BBC’s HD services, which I want to respond to. I’m also responding with a similar message to the handful of people who have used the BBC complaints system to raise this.

    First, let me express how sorry I am to hear about the difficulties and frustration that this change has caused some of you.

    My team and other colleagues in the BBC work hard to make changes such as these as smooth as possible for our audiences. In this case that involved sending test streams in advance to receiver manufacturers and also working closely with our platform partners, ie Sky and Freesat, thoroughly testing that their HD receiver models would work with our DVB-compliant new mode. This formal approval process was completed successfully in the second half of May, culminating in a live test in the early hours of one morning. Only at that point was it decided that we could proceed. Bar a couple of specific HD receiver models that turned out to require more hands-on intervention than anticipated, both Sky and Freesat have confirmed to us that the change went well from their perspective, thanks to this process.

    On the communications around the change, there has been criticism of the length of notice given about the change. I fully accept that and I am sorry that we fell short of your expectations on this occasion. With hindsight, I can see that greater notice would have enabled viewers who were receiving our HD channels via DVB-S kit to take the action needed to continue receiving the BBC’s HD services by acquiring the necessary S2 kit, as recommended in the BBC’s HD FAQs (http://www.bbc.co.uk/bbchd/faqs.shtml. Whilst well-informed viewers may have been aware that the BBC’s change to S2 would come at some point, it is understandable that they might want to wait to know when that point would be before making their choice about how to upgrade. It’s not unreasonable to want weeks rather than days to do that.

    Similarly, I accept that people who had planned recordings on DVB-S2 receivers that required some form of intervention to continue receiving services, would have benefitted from more notice of the change.

    In future, we will, wherever possible, provide more advance notice of technical changes that could require a similar level of response from some viewers.

    In terms of how the additional capacity will be used, you are probably now aware of the BBC’s confirmation today (8 June 2011) that we are going to conduct a broadcast trial of Wimbledon in 3D, to help us better understand more about the potential audience benefits of this technology. This is just the first way in which we are using the additional capacity and we have other plans being developed for how we deliver to audiences the benefits of this higher capacity mode. So Wimbledon 3D is not in itself the reason for the upgrade to DVB-S2, which is part of our strategy to get the most value from our spectrum by using it efficiently. However, it has been a major factor in the timing of the change because we needed the extra space to allow the BBC HD channel to move to 1920 resolution for the duration of the 3D trial (as Andy Quested describes) without having an adverse impact on the picture quality of the other services on that transponder.

    I know the above explanations do not help DVB-S viewers to restore their access to our HD services, or viewers whose recordings failed to regain their content. However, I hope I have shown that we do take a lot of care in the execution of changes such as this and also listen to feedback when we have fallen short of expectations. I’m sorry that on this occasion some viewers have been inconvenienced and I hope that they soon regain the ability to watch and enjoy our HD channels.

  • Comment number 105.

    Alix,

    Many thanks for this response to my complaint and particularly for your apology (and your seperate email to me). I now just have to work out what to do to get back to watching the BBC HD channels again. Although some are still unhappy about PQ, I was generally very pleased and I really enjoyed the high quality production – hopefully I can get the BBC HD services back sooner rather than later so that I can enjoy Wimbledon – albeit not in 3D unfortunately (financial constraints!).

  • Comment number 106.

    Why 1920 just for the 3D period? why not make both BBC HD and BBC One HD 1920 permanently, Sky broadcast all their HD channels in 1920 and can fit 4 of these channels on their DVB-S2 transponders, i appreciate your transponder is only around 40mb/s but thats only 3mb/s shorter than Sky's so it is possible, comparing the ITV 1 HD on your transponder (1440) with the central ITV1 HD, which is 1920 i saw a huge differnce in PQ, just a thought.

  • Comment number 107.

    I'm really glad I found this. We were without BBC HD channels and missed recording Case Histories - i.e. we had it to record but it wasn't doing so. I suggest please that if things like this are going to take place you post it in red so that it is seeable by all. It took me a long time to find you on google and we've had 48 hours without HD.

  • Comment number 108.

    Alix,

    Thank you for this repsonse and your apology, which is appreciated.

    Reading your comments re: length of notice/format in which it was presented, I am pleased that this has been recognised as inadequate. I sincerely hope the advice provided by all on this blog is adopted in the formats that have been proposed, should the need arise. As a public service broadcaster, such communiqués are vital.

  • Comment number 109.

    Have the BBC not tested the changes?
    They must realise there are many non tech users of Panasonic TV's and PVR's who are not able to resolve the problems and will have to pay their local dealer to restore normal service.
    BBC caused the problem so they should fix it!

    I have a Panny PZ81 and a BS850. If I carry out a factory reset on both units it will take many hours to reconfigure (named HDMI chanels etc) My system is a complex surround sound system with an AV amp acting as a hub for home cinema set up. The original installation took several days to get right.

    Does the BBC have any intention of fixing the self imposed problem?

    Original Biggles

  • Comment number 110.

    I purchased an Aldi Tevion HD Satellite Kit last Thursday, and on initial set-up, I was able to get BBC HD, BBC1 HD, and all of the other free-to-air channels that I am aware of. In particular that includes Channel 4 HD which I am led to believe is broadcast with DVB-S2.

    I tried today and found that I couldn't receive them anymore. Furthermore, when trying to tune manually, I found that signal strength and signal quality on the 10,847MHz channel with vertical polarisation were both 0. The adjacent channels both had good signal level and quality on my system.

    I finally found that if I tuned the system using its Blind Scan mode, the BBC HD and BBC1 HD channels now appear as 0388 and 0389 respectively. They come up on the box as 10,848MHz with vertical polarisation for some reason. Quality is 66% and level is 100%.

    I don't know much of what this means, but I now have a solid picture again. I'm just posting this comment in the hope that it may help someone else who comes to this thread having purchased the Aldi kit.

  • Comment number 111.

    Having suddenly lost BBC ONE, BBC HD I went through the exercise of confirming my dish azimuth, elevation and which bird I was watching. ASTRA 28 2 A B etc then completely reset my box by returning to factory presets and then re-scanning. Still no joy. I then STUMBLED across the fact that the BBC had changed the transmit format. I use a PACE DSB810 XE which says it will decode DVB-S2.
    I have not yet succeeded in pulling in BBC HD.

    WHY OH WHY was there no reasonable forewarning of this change by the BBC so that we would be prepared for this and maybe understand why we suddenly lost it.
    Am now in a dialogue with Pace in an effort to get the problem fixed.

  • Comment number 112.

    "On the communications around the change, there has been criticism of the length of notice given about the change"

    I'm sorry, but as a "normal" user, I wasn't aware at all of the change - where was it announced? I tried to tune into BBC HD last night, to find both channels gone. Tried my other receiver, no joy. If it hadn't been for a Google search, I would never have known what the problem was. Poor show, indeed, BBC.

  • Comment number 113.

    Further to the comments about how the BBC has gone about this I work for a firm which has a large number of the older Free sat boxes and the first I heard about this was when they got a message on screen saying no signal on the BBC HD channel these were installed to show. I eventually found out about the changes to the broadcast but as for talking to your partners there still is nothing about this on the Ukfree.tv web site which I'm sure as many others in the trade use for transmission information both Free view and Free sat.

  • Comment number 114.

    Like all other posters here, I was very annoyed that there had been no clear warning about these changes and that only by googling about possible problems with BBC HD and BBC1 HD did I find my way here. I have 2 satellite receivers, different makes, but both DVB-S2 capable as proved by my ability to receive Channel 4 HD on both of them.
    When I tried to manually tune the transponder TP50 using the parameters that Alix posted here, I found that the frequency, polarisation, and symbol rate were "grayed out" on one receiver and preset on the other, so that I could not set them to the values provided by Alix.
    I then resigned myself to having to do a factory reset, with all the subsequent channel management that involves.
    That's when the female side of my brain kicked in - yes, I got the manuals out! Apparently, by using the "edit" function on the relevant channel search screen, it was possible to set the parameters manually. DOH! I did that and found the 2 offending channels within seconds.
    Hope this helps.

  • Comment number 115.

    Thanks a bunch BBC.
    You've just cost me £50 + VAT to get my dish re-aligned - which after now reading your INTERNET blog was totally Unnecessary!!!
    Incompetence in dealing with licence payers and notifying the viewers properly
    I still can't get your HD channels on Freesat

  • Comment number 116.

    As usual "Auntie" only cares about her own convenience. I found with my Panasonic plasma tv the same prob with hd gone from the bbc channels. I spent the usual 45 minutes searching through the bbcs highly convoluted and illogical web interface without joy. I then e-mailed freesat and within 10 minutes had a reply suggesting a retune, or contact my supplier. This was the first I knew that there had been a change. I retuned the tv - no good! I then did a factory reset - perfect. Why no warning? why no advice before the fact? They just don`t give a t*ss for the viewers
    who pay for it all! They continually put the high visuality progs like arts progs on bbc3 or 4 whilst showing low def repeats on HD channels.

  • Comment number 117.

    I twice have asked the BBC if it is possible for me to receive BBC TV Scotland here in Cumbria. Sadly I have never received a reply to my query. Since switching to digital, I have not been able to get this channel. Does anyone know whether it is possible for me to receive this channel?

  • Comment number 118.

    I'VE BEEN UP TREES CHOPPING DOWN BRANCHES, CLEARING IVY FROM AROUND MY DISH AND TEARING OUT MY HAIR...
    I THEN RANG FREESATS NUMBER, THEN BBCs NUMBER TO FIND OUT WHERE HD HAD GONE.
    I LISTENED TO A GIRL RATTLING OFF A SERIES OF NUMBERS, THEN WAITED TO TALK TO A CHAP TO GIVE ME THE NUMBERS SO I COULD NOTE THEM...
    FINALLY I FIXED MY RECEIVER BOX AND GOT BACK BBC HD.
    THE PILLOCKS AT BBC RESPONSIBLE FOR COMMUNICATION SHOULD BE SACKED.
    WE ARE NOT MIND READERS AND NOT EVERYONE HAS THE INTERNET TO HELP RESOLVE PROBLEMS.
    I SUGGEST ANYONE THAT CALLED IN THEIR TV MAN TO SORT OUT LOSS OF HD SHOULD SEND THEIR BILL TO THE BBC FOR PAYMENT.

  • Comment number 119.

    I had tried re-tuning my Panasonic Freesat TV without success, it just said no signal on the BBC HD channels afterwards. A problem many people are echoing on this site. My model is a TX37 LZD which is now over a year old and I am pleased to say that a reset to Factory Condition and set up again from scratch worked and the HD Channels work fine now. Panasonic have posted an item on their help pages which pretty much says the same thing http://panasonicuk.epticahosting.com/selfpanasonicuk/template.do?id=34206
    On my model, the keys are Menu-Setup-Shipping Condition (Page 2 of the settings), OK, OK, OK. After which you need to power it off and back on again and follw the prompts. The whole process takes about ten minutes. I hope this helps others.

  • Comment number 120.

    I had tried re-tuning my Panasonic Freesat TV without success, it just said no signal on the BBC HD channels afterwards. A problem many people are echoing on this site. My model is a TX37 LZD which is now over a year old and I am pleased to say that a reset to Factory Condition and set up again from scratch worked and the HD Channels work fine now. Panasonic have posted an item on their help pages which pretty much says the same thing:
    http://panasonicuk.epticahosting.com/selfpanasonicuk/template.do?id=34206
    On my model, the keys are Menu-Setup-Shipping Condition (Page 2 of the settings), OK, OK, OK. After which you need to power it off and back on again and follow the prompts. The whole process takes about ten minutes. I hope this helps others.

  • Comment number 121.

    Hi all - just drawing your attention to Alix's comment above where she apologies for the difficulties this has caused you.

    Thanks

  • Comment number 122.

    I had tried re-tuning my Panasonic Freesat TV without success, it just said no signal on the BBC HD channels afterwards. A problem many people are echoing on this site. My model is a TX37 LZD which is now over a year old and I am pleased to say that a reset to Factory Condition and set up again from scratch worked and the HD Channels work fine now. Panasonic have posted an item on their help pages which pretty much says the same thing:
    http://panasonicuk.epticahosting.com/selfpanasonicuk/template.do?id=34206
    On my model, the keys are Menu-Setup-Shipping Condition (Page 2 of the settings), OK, OK, OK. After which you need to power it off and back on again and follow the prompts. The whole process takes about ten minutes. I hope this helps others.

  • Comment number 123.

    Thanks to those that mentioned returning to Shipping Condition THEN retuning. That worked on my 18 month old Panasonic BluRay Twin Tuner DMR-BS850.

    BBC - some technical warning on the affected channels?

  • Comment number 124.

    So Alix is sorry is she?? Big Deal!!! What about the cost to evryone and the fact that its still not full hd? as I said before Auntie doesn`t give a t*ss It would have been very easy to have put a warning on the end of the news!!

  • Comment number 125.

    The apology is fine in so far as it goes, but it's nowhere near far enough. The problem is this:

    "I know the above explanations do not help DVB-S viewers to restore their access to our HD services [...] I hope that they soon regain the ability to watch and enjoy our HD channels."


    The important question is what are you going to do to help make that happen? Are you going to run on-air announcements? Put something on the front of the web site? Get something on the news?

    What are you actually going to do to clear up this mess?
  • Comment number 126.

    I'm really upset with this. The two HD channels have gone now, no signal ut says! I watch the BBC through a Free-to-air satellite receiver.

    I did the usual restart thing, but nothing. I'm going to miss to the HD F1, so I'm not happy.

    Please respond to me if you can

    Twitter: @ZakYahya

  • Comment number 127.

    I am not happy with that. The 2 HD Channels have disappeared now. I can't get a signal.

    I use free-to-air satellite receiver.

    I searched fir new channels, did the restart thing, but no results. I'm going to miss the HD F1! 

    Please respond to me if u can.

    Twitter @ZakYahya

  • Comment number 128.

    I have lost BBC 1 HD and BBC HD on my DMR BS850. I understand that if I go to 'shipping condition' on the menu, the channels will be restored. However can anybody who has this machine tell me if I all my favourite recordings on the hard drive will be deleted if I do this?

  • Comment number 129.

    Hi, I have Freesat on Panasonic TV and Panasonic Blu-ray player. I can receive BBC1 HD and BBC HD okay on the TV, but not on the Blu ray player. I have switched to standby and retuned, but get no signal. The satellite dish should be okay because the signal is received on the TV. Any further suggestions please?

  • Comment number 130.

    Just read a previous comment about the DMR BS850! Will try the shipping condition to see if this works. Not sure though if the Hard disk gets initialised!!!!

  • Comment number 131.

    I think that there can be some learning from how to communicate this better for changes in future.
    I have an Eye TV Sat which suddenly lost BBC HD etc.
    It has taken several hours hunting to find out why and what to do, even on Google, as the search terms that people use will vary considerably.
    Trawling the BBC website including the HD FAQ page did not show anything. Perhaps a banner across that would be helpful?
    Resolved now so that's good, just hope I remember what I did for if it to change in future!

  • Comment number 132.


    Perhaps this website needs changing : http://www.bbc.co.uk/reception/info/sat_frequencies.shtml

    This is the BBCs own website which is now out of date.

  • Comment number 133.

    Regarding Panasonic Blu ray DMR BS850, if you set it to shipping conditions you should get back BBC1 HD and BBC HD. It worked for me. Regarding somone's earlier comment, you do NOT lose the data on your hard drive, just the tuning and programming information

  • Comment number 134.

    Message to Zak:

    Zak if you still are not able to receive BBC HD and BBC1 HD, try this, it worked for me on my two free-to-air receivers (two different makes).
    First, are you sure that your receiver is DVB-S2 ready. If it's 2 - 3 years old, it's possible that it's not.
    If it is DVB-S2 ready, select "Menu". There should be an option called "Installation" or "User installation", select this.
    There should be an option called "Channel search". Select this.
    There should now be the option of searching one satellite, searching one network, or searching one transponder (TP)
    Select "search one TP" and then choose transponder 50. You may be able to enter the number 50 or otherwise use up/down arrows.
    If you've got this far you're nearly there.
    It's possible that the frequency shown on the screen is grayed out, if it is, there should be an "edit" function, select that and change the frequency to 10847.
    Then change the polarization to V (vertical)
    Then change the symbol rate (SR or Sym) to 23000
    If there is a FEC field change that to 8/9

    Now press OK to search. The receiver will now search just the one transponder (TP50), it takes just a few seconds.

    Hope this helps.
    Mick

  • Comment number 135.

    In response to the reply from Alix Pryde (104), it is clear from all of the correspondence on this blog that all Panasonic kit has been unable to switch to the new DVB-S2 broadcasts without a restore to factory default. If the BBC carried out even superficial testing before this changeover then this problem would have been picked up. Clearly there is a lot of Panasonic kit out there so this is not a problem experienced only by a small minority of customers as Alix suggests.

    It seems to me that either testing was inadequate and the BBC did not pick up the problem with Panasonic kit, or else the problem was identified but the BBC chose to carry out the changeover anyway. Either situation demonstrates incompetence.

    I have a Panasonic DMR350 which I am not about to return to factory default as I do not wish to waste hours of my time reconfiguring it. As a result we will no longer be viewing the BBC HD channels. Far from enhancing my viewing, this change has only diminished it. A little more testing and a little less arrogance might have avoided this.

  • Comment number 136.

    Don't know if its me, but the BBC HD channels have looked far better today than usual. The Tennis was on par with Eurosport and looked great and The One show looked far more detailed. Hope its not a test and a one off day.

  • Comment number 137.

    The worst thing is they are switching back from 1920 to 1440 after the Wimbledon.

  • Comment number 138.

    Noticed last night that BBC HD is now 1920x1088 on both satellite and terrestrial. BBC-1 HD remains 1440x1088.

  • Comment number 139.

    72. At 13:46 7th Jun 2011, Nick Reynolds wrote:
    trevorjharris - as I have explained before BBC HD has always been a subject for discussion on the Internet blog. This is largely because this blog started that conversation before the TV blog was set up and so readers are accustomed to finding it here. The TV blog also has a different more mainstream audience, whereas the Internet blog's audience is of a more technical bent.>>


    Nick this thread is TV, not Internet so seems to be off topic. As there is no discussion on HD on the closed blogs you mentioned then there is no point in the argument about "we are accustomed to finding it there". I didn't find this thread until a week after it was written, (and it has no association with the old HD blogs) so in the grand scheme of visibility, these blogs are unconnected and hidden.

    These blogs really need sorting out from a design point of view and "subscribing". very 20th century.

  • Comment number 140.

    HELP ! I HAVE A PANOSONIC BMR-BS 750 BLUE RAY FREESAT RECIEVER BUT I AM STUCK NOT GETTING BBC 1 HD OR BBC HD CHANNEL SINCE UPDATE CAN SOMEONE HELP PLEASE

  • Comment number 141.

    dear BARNOWL -see post 133

  • Comment number 142.

    To everyone moaning at the BBC about this change, really you should direct your ire at the manufacturer of your TV gear. Ok BBC didn't give reasonable notice but I'm sure if three months notice was given the same people would moan that they didn't know!

    The change should have been trivial and it was for most I'm sure but lousy software primarily on the part of Sky & Panasonic is the real problem.

    At some point there is likely to be a change to 8PSK too but I understand some of Sky's boxes can't do that so capacity is wasted due to bad DVBS2 standards compliance.

    BBC can we have a month's notice next time please, otherwise thanks for moving the technology along a little at least.

  • Comment number 143.

    I have been on holiday for 10 days. On my return I found no BBC 1 HD or BBC HD or any of the recordings I set up on my Freesat recorder. I rescanned the Freesat channels, no joy. I adjusted my dish, no joy. I called in a satellite dish installer, he replaced my LBN, retuned and, you've guessed it, no joy. He contacted his firm, they could provide no solutions. I rang Freesat who explained what had happened, and that they had had no control over the switch. We did a deep re-installation, loosing all my settings and joy! The satellite installer was particularly joyful as he walked off with £136. I then rang the BBC to complain and was pointed at this blog. Why on earth should I have to consult a blog to learn about changes to my Freesat HD services? Reading here I discover the vast majority of Panasonic Freesat owners have had the same problems, far from the small number the BBC apologist above seems to think. The people at Freesat also confirmed they had had a large number of complaints. The satellite man said he had never come across anything like this in his 8 years service in the field. Thanks for the apology, now please repeat it on the 10 o'clock news and then send me a cheque for £136. That then might begin to abate my furry!

  • Comment number 144.

    @meccman

    Your fury is quite justified as the way they handled this shows contempt for the viewer. It clearly was not an oversite but a deliberate policy decision. Problems with Freesat DVB-S2 were well known from problems with 4HD. I had problems with one of my Sky boxes but fortunatly Sky was on the ball and had a solution.

    It does seem this was a last minute decision demonstating the BBCs inability to forward plan. The reason given by Alex was for spectral efficiency but of course we now know it was for the 3D stunt. After all the BBC have had the last 3 years to make this switch. I must admid I was suprised they did not start the HD service with DVB-S2 as all of Skys HD transponders use this.

    And now for some good news.

    BBC HD is transmitting 1920x1080 with an increased bit rate of about 2Mb/s. I am sure it is clear to everyone (except BBC employees) that this a great improvement. It should be noted that at lower bitrates small bitrate increases can produce larger increases in picture quality.

    Now the Bad news

    They are going to switch back to fuzzy vision.

  • Comment number 145.

    Quite apart from HD problems, here at the Selkirk transmitter we seem to have lost most of our BBC radio stations. If the new system enables so much better use of spectrum why are we being told that the addition of one standard def tv channel in a language most of us can't understand means we can no longer get Radio 4 etc? How much bandwidth does a radio station need for goodness sake!

  • Comment number 146.

    Hi trevorjharris - please stay on topic.

    Thanks

  • Comment number 147.

    Hello I wonder can anyone help I have a Panasonic DMRBS750 250GB twin freesat tuner recorder, in the manual it says it is capable of recieving DVB-S2.
    I am a little worried returning it to shipping mode will delete home videos stored on harddrive, hardrive almost full.
    Up until the 6th of june recieving BBC One HD & BBC HD ITV1HD, CH4 HD etc. pleased with reception. Since the update can't seem to get BBC One HD & BBC HD even after freesat retune and second tuner retune other, changed my postcode on the machine retuned, then changed it back retuned both tuners still no BBC HD even though CH4 HD etc all fine. I think CH4 HD is in the same DVB-S2 format as the update but I am no expert. If Any body had any Ideas it would be much appriciated, Also I have a friend that has a Panasonic freesat HD TV with the same problem,

  • Comment number 148.

    Hi Nick,

    rather than dealing with the off-topic admin, would it not be more helpful for you to help these people with legitimate concerns about the BBC changes to transmissions and their subsequent loss of service? No-one else on the BBC seems interested in answering pressing questions on the blogs.

  • Comment number 149.

    Watching Wimbledon tonight I can see with my own peepers what the BEEB can do with high def tv if they use the proper bandwidth. I can see folks I can recognise in the seats at the back of the court. Can someone explain why we can't have this quality of hd tv all the time?

  • Comment number 150.

    OfficerDibble - see Alix's comment above.

    Thanks

  • Comment number 151.

    @tmcd

    That box has a blu-ray drive does it not. Just copy your recordings to blu-ray. It's a good idea to back up the recordings you want to keep as hard discs don't last forever. You could use BD-R for ones you want to keep and BD-RE for the others. One point though is don't get cheap discs I use verbatim which have proved to be reliable.

  • Comment number 152.

    @ Trevorjharris

    Thanks Trevorjharris for the response and from past experience some hardrives do give problems. I have been backing up the Home videos I just use the recorder allot.

    I bit the bullet last night and returned the unit to the shipping conditions after retuning BBC started up fine and also the hard drive was unchanged. Only the tuning information and timer recording was erased. Not a big problem took 20min

    Thanks for the help.

  • Comment number 153.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 154.

    Recently bought a Panasonic DMR-BS850 and had a satellite installed for high definition. Enjoyed BBC HD for three months but now no longer. Equipment apparently cannot receive new DVB-S2 service. The lack of notice of this change is outrageous BBC.

  • Comment number 155.

    Nick Reynolds



    re your last comment above and my earlier comment.



    That someone from the BBC apologised and said they would give more warning in future is not good enough. You can give months of notice on a BBC blog and 99% of Freesat HD TV users will be none the wiser. They are watching TV not accessing the internet. Warnings need to be given on the TV channels to be affected on a repeated basis, perhaps with a suggestion to look at an appropriate website or Freesat channel 999 where the effects on individual manufacturers models can be dealt with (after you have thoroughly tested them of course). Again it seems amazing that satellite dish installers are told nothing about these changes as they would be the first resource a lot of users would turn to when they get a "no signal" message. I have now talked to installers other than the one I contacted and none of them knew anything about this, a situation they told me often happens. Create a directory of such people and email them such key information well in advance.



    The general message seems to be: think things through thoroughly in advance, make sure you inform all those who might be affected and do so via an appropriate means.



    I would appreciate a response to this posting with some indication of the actual improvements you are going to make rather than some unspecific "see above" comment. The £136 this has cost me still smarts and I think I deserve a more considered response than the one I have so far been given.

  • Comment number 156.

    Mr Reynolds

    Your silence is deafening. Strange when you were so quick to tell people that they were "off topic". My comments and questions have been very much "on topic" but now we hear nothing from you. Why is this?

  • Comment number 157.

    meccman -

    I am the host for this blog, so it's my job to ensure that the conversation here stays within the BBC's House Rules (including the removal of off topic comments).

    However I am not responsible for the switch of Freeview to BBC Alba, although on occasion I will link to relevant information about this if I think it will help people commenting.

    I will pass your comment on to the BBC distribution team.

    Thanks

  • Comment number 158.

    Watching Glastonbury 2011, paradise cafe, michael mcintyres comedy roadshow. The picture looked superb, don't know if you have changed anything else apart from DVBS2 and 1920x1080. Let's keep it this way please

  • Comment number 159.

    I have sent an email to Alix Pryde of the distribution team asking her if she could take time to attend to HER blog. If you write a blog, you ARE responsible.

  • Comment number 160.

    Mr Reynolds

    Perhaps you will pass my comments as well about the disappearance of many BBC radio programmes from Freeview in Scotland to accommodate BBC Alba

    Much of the ability to listen to, for example, Radio 4 has disappeared from most rooms in this house because of this change

    I cannot understand why this was necessary bearing in mind, first, the tiny bandwidth required to carry these radio channels and, second, the tiny audience that Radio 6 enjoys

    Remember too that analogue switch off is producing large acres of bandwidth that are being "sold off" as redundant!

  • Comment number 161.

    I have a Pace DS810XE HD satellite receiver fed by a single LNB and I lost my BBC HD as a a result of the June 6th changes. After many attempts here's the fix that worked for me for this receiver.

    1. If you are wanting to access another satellite as well as Astra2, change the connection method to Bi-head Tone Burst and choose Astra2 as the second satellite.
    2. If you want to access only one satellite, choose only Astra2 as your one and only satellite.
    3. Do a channel scan on Frequency changing:
    3.1 the frequency field 10847
    3.2 the polarisation to vertical
    3.3 the symbol rate to 23000 (NOT 23 as this won't work)
    4. Wait for the found channels to appear.

    That should be it. You should then be able to enjoy BBC HD again for "free"!

    Yours,

    Computertronics

 

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