Your feedback on the iPlayer beta
The new iPlayer site's been up for a week now and we've had lots of people getting stuck in; usage of the new site is now peaking at 8.3% of the total.
As promised in my previous post, here's a round up of that response to let you know what we're doing with it. The overall impressions are resoundingly positive with favourable comments outnumber the negative ones by 3:1. The bad stuff has been largely concentrated in some specific areas, and that's where I'm going to focus here.
First why did we split TV and Radio out? @hairyhatfield via Twitter
No option to play Radio in existing window? I like it in a tab rather than having extra windows.... #BBCiPlayerfeedback @richbishop via Twitter
#bbciplayerfeedback Why are you separating TV and Radio favourite? I like both!
I'll refer you to Ali Button's post for the detail on this here - but will say I think the new arrangement maps much more closely to most users' "modes", and has allowed us to make a whole swath of things simpler. On a related point:
The radio pages are broken - they all open in pop-ups. If I want to open a page in a pop-up, *I* want to choose to open it in a pop-up, rather than having it forced upon me. For about the last 5 years, all decent browsers have had the ability to open pages in a new tab. Your redesign breaks this functionality. (At 00:35am on 27 May 2010, Dan Sumption via the BBC blog)
We've taken this point on board - we're trying to make things simpler and more consistent for radio users, we're going to talk this feedback over with the guys over at Audio & Music. Next, a few people thought the signup process for the social features was a pain:
#bbciplayerfeedback Plus why must I have a BBC ID, I just want to connect with Facebook! @hammertime via Twitter
another bit of #BBCiPlayerFeedback (well, iD feedback, really): it's not 100% clear what the "Tweeting from BBC" checkbox *does* @nevali via Twitter
I agree - this is something I know we can make easier and clearer, and we have some cool developments in the pipeline. Some of this is coming very soon, some will over the next couple of months. Check out the post Si Cross is doing next week for details. In the meantime thank you to the thousands who've signed up for sticking with it!
I hate to repeat things over and over, but when we are going to see keyboard shortcuts for iPlayer? Just space to pause/resume. Please!!! (At 2:24pm on 28 May 2010, Ed Lyons Via BBC Internet blog)
I've just checked this out and it does work - you've just got to tab onto the play control (this is to make sure it works as part of the full keyboard based navigation we provide for accessibility). I'll run this by the guys and see if we can fix the 'no focus selected' behaviour to be more helpful as Ed suggests.
Can I ask that you keep the low bandwidth version? My web access is through a mobile dongle with a capped usage and the low bandwidth version is a far cheaper way of watching programmes albeit with a lower picture quality. Even with adaptive bandwidth, the overall download amount is going to increase dramatically. (At 5:36pm on 26 May 2010, Stuart Ian Burns via BBC Internet Blog)
This one's a miss by the team - thanks for raising it, we're adding it back in very soon.
I am detecting a disappointing lack of RSS feeds in the new BBC iPlayer. #bbciplayerfeedback @saxsux via Twitter
I'm hoping that the lack of RSS feeds on the site is only because it's in beta - please don't remove these for good! (At 11:34pm on 26 May 2010, Ben Via the BBC Internet blog)
I can set your mind at rest - these didn't quite make the scope for the beta but we'll migrate them over to the new site soon. In the meantime we'll keep all the old feeds running. One thing that's slightly off topic, but has attracted comment is the availability of BBC iPlayer on Android devices:
re. iBBC iPlayer beta: Still no Android support,, especially bad after booting the unofficial app off #BBCiPlayerfeedback @nevali via Twitter
I appreciate there's some strong feelings on this subject too. We're currently waiting on Flash support on Android to deliver a service for that platform. I understand this is coming in the not_too_distant_future - watch this space for further announcements. I know there's a lot of demand for an app too - we're waiting to hear from the BBC Trust soon on whether we're allowed to do apps, so we look forward to seeing the result of that decision.
Please keep your feedback coming! We'd love to hear what you think, so please:
- Tweet including #bbciplayerfeedback
- Click the Site feedback link in the site footer (or click here)
- Post a comment below
- Post on the BBC iPlayer message board
James Hewines is the Head of BBC iPlayer.
- Read Introducing the all new BBC iPlayer which covers the new features in the iPlayer beta.