« Previous | Main | Next »

Feedback on the Open meeting

Post categories:

Seetha Kumar Seetha Kumar | 10:58 UK time, Thursday, 27 August 2009

I promised to report back after the 1st Online 'Open' meeting which we held on Friday 14th August. Many of your comments have struck a chord. For one thing, we should certainly have clarified that the 'open' meeting was with industry players, regulators, suppliers and stakeholders rather than with users of BBC Online.

open_day_250_250.jpgAs it's generally hard to get things right first time round, I was reassured as I walked into Nesta to hear genuine support for the initiative we were taking. Looking through the constructive feedback we've received since, many found it helpful and insightful. This was the first event that tried to outline what BBC Online is going to focus on over the next 6 - 9 months and we plan to do more in future.

External linking came up. We'd already taken steps to expand the ways in which BBC Online links to other websites and click throughs have been running at 10 -12million per month. We want to establish new and richer connections to the wider web where they are editorially relevant and meet our public purposes. We know that our users want us to do this and it's a process that we take very seriously.

I know we inevitably disappointed some who attended. Some areas - particularly formal learning - were covered in insufficient detail for people who feel the BBC competes with their businesses in this area. In this case, it was because we are currently assessing the range of what the BBC provides to support learning by children and teenagers, in order to shape a discussion with the BBC Trust later this year which will inform our ongoing strategy.

Unsurprisingly - given the audience who attended - there were questions and concerns about the effectiveness and transparency of the new media Approved Supplier List (ASL). This provided an opportunity to explain that we are currently reviewing the ASL, a shared, central repository of information - where they are, what they do, what they have worked on in the past and so on - on external suppliers for the use of BBC commissioners.

I want to emphasise that this review, which will be completed by early next year, is aimed specifically at BBC Online. We are working towards establishing a clear and concise process which enables the BBC to commission the best output from the best qualified supplier for any given project. Since online does involve a level of technical complexity, we want external suppliers to have access to clear information about what we require, so that the process is as efficient and transparent as it can possibly be. Through working closely with suppliers, we aim to use their feedback to streamline the process for outsourcing content and services.

It is business as usual whilst the review is conducted and we continue to commission content and services across BBC Online from a wide range of supplier companies.

Seetha Kumar is Controller, BBC Online.

  • Watch the videos of the Open day here.

Comments

  • Comment number 1.

    My emphasis - "I know we inevitably disappointed some who attended. Some areas - particularly formal learning - were covered in insufficient detail for people who feel the BBC competes with their businesses in this area. In this case, it was because we are currently assessing the range of what the BBC provides to support learning by children and teenagers, in order to shape a discussion with the BBC Trust later this year which will inform our ongoing strategy."

    Personally the BBC (Trust) should just tell commercial companies were they can get off in relation to learning and education - people should not have to pay to learn, it's as simple as that - the BBC's responsibility in this respect was a founding part of what the BBC "Is", as anyone who cares to read the BBC's Royal Charter will see. These commercial companies can always go and find another market to 'exploit', or indeed become an accredited supplier to the BBC, after all the BBC can't - easily - change it's Charter like a commercial company's management/board meeting can decide to move into another market.

  • Comment number 2.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 3.

    hello. i'm new to all this. i'm not sure about them saying they're going to commission this n that, my experience today is they don't seem very interested in peoples ideas. if the beeb is going webwide then everyone out there is used to being fairly informal, creative, producing n learning in a self-evolving paradigm. right? so the beeb seems to be a kind of huge money/business orientated civil service?? am i wrong? me i think there's a distinct lack of education across the board; if the beeb can counter that then i think i'm enthusiastically with them. but do you think they listen to us? gerry.

  • Comment number 4.

    hm. all the blogs i just looked at are 'closed'. an my comment just a moment ago has disappeared. am i supposed to be terribly careful? in what i say/how i say it? cos if it gets too much what we want they close the coments down? well why is the beeb looking to go webwide then? its a lot more upfront n in your face than here.
    i be back tomorrow. got to work out the bbc!

  • Comment number 5.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 6.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • Comment number 7.

    This comment was removed because the moderators found it broke the house rules. Explain.

 

More from this blog...

BBC iD

Sign in

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.