BBC HD Eurovision Sound Problems
I sincerely apologise. The programme was being broadcast with 5.1 surround sound, but due to a technical fault at Television Centre the left, right and surround audio tracks were blocked from reaching viewers' set-top boxes, preventing the audio being decoded correctly.
We at BBC HD are mortified that the viewing of a much awaited event was ruined. We are urgently looking into how the problem occurred and why it took as long as it did to switch to our contingency plan. We want to ensure this sort of problem is not repeated.
I will update you as soon as I can.
Seetha Kumar is Head of HDTV, BBC Vision.