When people ask me about the online ticketing system for London 2012 one word springs to mind. Shambles.
It's a word that feels very out of place when considered alongside the rest of the project.
So much has gone right for London 2012 since the city was awarded the Olympics back in 2005 - in particular the achievement in making sure that all the venues will be ready in time.
Ticketing has been the one area that has appeared to lurch from one fiasco to the next.