Show Notes: Courts2.0 and Cats, Dogs and YouTube
A big hearty welcome to Rory Cellan-Jones who, to use the Hollywood term, "helmed" iPM this week. On the prog and on the pod you will hear:
- Lawyers, ministers and data campaigners debate the merits of putting court records online.
- One man, Rory, and his dog, in the company of a famous Cat, explore the worlds of YouTube and music rights.
- Jen wanted to know if you were experiencing a Warm Front, and I urged you to tell us what you think of vouchers for home internet access
- And should the internet bookmark replace the footnote?
While we move out of the 530pm slot for the next couple of months, the podcast will continue (as will an early AM radio broadcast) so keep sending in your ideas for future programmes.
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WARM FRONT
We are a local central heating company. On quoting for an upgrade to a central heating system recently, the customer enquired into the £300 rebate grant available through Warmfront. We looked into the matter on her behalf. In order to qualify for the grant the company must be registered with Warmfront, which we did, and the customer must be over 60 with either no central heating or a system that is inoperable.
The customer’s system was not inoperable, it was just old, however the customer was told by Warmfront that the only information she needed to provide was proof of age.
The job is now done and the voucher obtained and passed to us. How it works is we deduct £300 off our quote and then send the quote with the voucher to Eaga (who process and administer the grants on behalf of the Government). Upon receipt, Eaga refund us £300, however unknown to the customer Eaga deduct a £50 admin fee from the grant, so we only receive £250.
So the customer gets a £300 deduction off our quote and Eaga get a £50 admin fee, but the installer has to wear a £50 loss in return for no real benefit. If Eaga must take their administration fee for this service from the £300 government grant allocation then why is it not advertised as a £250 grant? Perhaps it is expected that the installer will ‘lose’ £50 when quoting for the work, but this hardly seems ethical.
It also explains why Eaga are not so eager to establish whether the existing central heating system is inoperable, as their fees are derived from administering each grant and the more grants they administer the better, clearly.
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