Tuesday 2 October 2012, 18:05

20 million people use the BBC's red button service every month
I'm Tom Williams, Development Editor for red button and dual screen in BBC Vision.
Over the next few weeks, there will be some changes made to the BBC's red button service. I'd like to explain briefly what these changes are, why they are taking place and what they mean for viewers. I also want to share our exciting plans for how we are reinventing the red button for the future, bringing audiences with internet connected TVs the best BBC content, multiple video streams and interactive services by still pressing red.
What changes are being made and why?
On 15th October the video component of BBC Red Button on Sky, FreeSat and Virgin Media will be reduced from five to one stream, bringing it in line with our Freeview offer. We are doing this because these services rely entirely on linear broadcast technologies, which are not cost-effective for an interactive service like the red button. At the end of this post, I've summarised the background to the decision and provided links to relevant documents which expand on the reasoning behind reducing the number of video streams.
What does this mean for red button?
Firstly, this change in no way signals the demise of BBC Red Button. The BBC is committed to maintaining a vibrant and popular red button service. Twenty million people a month press red on the BBC and our ambition is to develop the service and increase the size of our audience.
BBC Red Button will continue to support a wide range of television and radio output, from big events like Wimbledon and Glastonbury to more niche offerings such as triathlon or BBC Four's archive collections.
This autumn's schedule will be as rich as ever. We'll see the return of the Strictly Come Dancing live commentary and a new play-along game for Antiques Roadshow. BBC Sport output will include Formula One and extended coverage of UK Championship Snooker; there's more live music to look forward to from 1Xtra and Radio 2, and for children we've got a real treat from CBBC's Wolfblood.
Of course, the reduction in video streams will have an impact; we won't be able to offer the choice of coverage we have previously and big events will no longer be multi-screen on red button. This will be a disappointment for many viewers, particularly sports fans, but I'm pleased to say that content previously on red button will be available on BBC Online and we are developing new ways of bringing enhanced coverage of major events to your televisions in the future.
Reinventing the Red Button
Red button is central to our vision of the future of television. Even though video streams will be reduced on Sky, FreeSat and Virgin Media, we are reinventing red button for the future. In June this year, my colleague Daniel Danker outlined our plan to bring the best of BBC Red Button together with the best of BBC Online on your television - something we're calling Connected Red Button. This will take advantage of new web-based technologies that deliver richer, more visually-enticing programmes. New functions like 'live restart' will be introduced directly to your TV, meaning that next time you come in halfway through The Apprentice, you can simply skip back to the start of the programme. Or, if you don't like what's on, find your favourite programme in BBC iPlayer or catch up with the latest news and sport live and on-demand, all on your TV.
I believe Connected Red Button will be a real step forward for audiences and will lay the foundations for new creative opportunities; new ways of thinking about television and radio programmes.
The first version of the Connected Red Button launches later this year. Look out for more details soon.
I hope this short post gives you an understanding of the changes we're making to the BBC Red Button and gives you a sense of the exciting things to come. Our goal is to create the best possible TV experience for our viewers in a way that is cost effective and flexible, enabling us to update the service with new functionality in the future. I look forward to hearing your thoughts.
Background to the decision the reduce the number of video streams on red button
Changes to the BBC's Red Button services were first proposed in the BBC's Strategy Review (Putting Quality First) in March 2010, with a new BBC Online strategy, leading to a 25% reduction in spending by 2013/14. In January 2011, the BBC Trust approved this strategy. In November 2010, the BBC Trust Red Button Service Review highlighted the high cost of delivering content on multiple video streams. This review references plans by the BBC's Executive Board to reduce the service on satellite and cable after the Olympics to reduce costs.
The BBC's DQF proposals, published in October 2011, outlined plans to reduce the number of red button video streams from five to one after the Olympics. This was approved and published by the BBC Trust in May 2012.
The change to BBC Red Button requires a number of technical modifications that are happening over the next month. My colleague, Alix Pryde explains more about this on the About The BBC blog.
Tom Williams, is Development Editor for red button and dual screen, BBC Vision.
All posts are reactively-moderated and must obey the house rules.
Saturday 29 September 2012, 06:00
Thursday 4 October 2012, 13:41
Comment number 1.
Brekkie2nd October 2012 - 22:09
We knew it was coming but was hoping that after proof beyond any doubt that viewers wanted extra content available easily via their TV (not via their TV via the net) over the summer that you'd review the decision and actually answer those who've been saying one stream isn't sufficient on Freeview for the last three years by reinstating a second, rather than closing all the other streams on other platforms and hiding behind platform neutrality.
It's a major step back today for the BBC.
Link to this (Comment number 1)
Comment number 2.
johnfitzp19672nd October 2012 - 22:59
Totally agree with the comment above. What you are doing my be an exciting step forward technically, but for viewers who do not have connected TV it is a backward step. Have you considered the impact to the viewers on freesat, Sky or Virgin. Reducing down to one stream restricts choice of the viewer now. More importantly what if you have a older HD freesat with IPlayer not HD Freesat + or one of the new freesat freetime boxes will the new technology be backward compatible? Have you also thought about the cost to the viewer if they have to invest in New equipment!? The above post points out the great summer of sport we have just had & how much BBC red button enhanced viewers enjoyment yet you ignore that and continue with this madness and restrict viewer choice just like sky for the haves and have nots. There are people who have freesat for the extra choice & don't have or don't want broadband yet you force their hand!
john
Link to this (Comment number 2)
Comment number 3.
Jordan D2nd October 2012 - 23:12
A step backwards for the BBC. But then, post-Beijing, with the loss of 302, no one at the BBC listened and you said it was "for the greater good". Turns out, it was an early sign of the negative change that would come about in 2012. What a shame.
Link to this (Comment number 3)
Comment number 4.
Sue_Aitch3rd October 2012 - 11:27
I am at least reassured that there is no plan afoot to further reduce the content of the Red Button Digital Text Service: however the Red Button Digital Text page 9990 is nowhere near as comprehensive as Ceefax pages 180, 695, 696 and 698 were in keeping viewers and listeners closer to the content of BBC Online's About The BBC pages, which is a real shame in my opinion, whereas the Horoscopes page on CBBC Extra page 570 ans the repeat of the singles Chart (compare Page 520's Music Charts page) would hardly be missed.
Link to this (Comment number 4)
Comment number 5.
roline3rd October 2012 - 12:32
The Red Button coverage over the summer was a triumph. I genuinely do not understand why you don't seem to understand that. People *like* the Red Button coverage, and want more of it, not less. Why are you taking this backwards step? Do you, at any point, ever consult users before making these arbitrary decisions?
'Putting quality first'? Putting cost-cutting first and to heck with the viewers.
Link to this (Comment number 5)
Comments 5 of 84