Thursday 27 June 2013, 14:22
Hello, I’m senior editorial development manager in BBC Future Media. One of my responsibilities is looking at how BBC Online can be more joined-up for our audiences.
Today we’re launching a new portal page for anyone who wants to Contact the BBC which will be linked to from the footer of each BBC web page.The new look Contact the BBC page
I’ve been working with my colleagues in Audience Services who handle the many contacts the BBC receives each year. They have found that although people are often visiting the site to offer praise for our content, this can soon turn to vexation when they can’t find the right information or area.
On the new look pages we’ve created a set of categories (TV, Radio, News etc.) to make it easier to direct people to where their specific needs will be best met – whether that’s to contribute to a Radio 5 Live debate, commenting on our News coverage, or anything else you may want to get in contact with us about.
We’ve also added a list of the most popular FAQs related to the TV, Radio and Online categories.
We’ve also tried to make it easier to find the area you may want by filtering the different forms of contact – do you want to comment, contribute or complain, or just get more information? You’ll find links which relate to each of these types of contact.
The page has been designed responsively so that it works equally well on both tablets and mobile a devices.
The next step is to create a new site for our FAQs using a similar design and principles which should go live in the near future.
The new site has been created with the input of my colleagues in Future Media User Experience and Design and we hope it makes your experience more satisfying and leads to a swifter response from us.
We hope you like it and please let me know what you think by leaving a comment below.
Jonathan Murphy is senior editorial development manager in BBC Future Media.
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