Open Post: November 2013

Assistant Editor

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In his speech last month outlining his view of the BBC's future, Director General Tony Hall said:

"At the moment we treat audiences like licence fee payers. We should be treating them like owners. That’s what I meant when I said that we wouldn’t be THE BBC, but My BBC, Our BBC? The public owns us and that is what it needs to feel like."

Which seems like a good cue for another in our occasional series of open posts.

We're open!

The purpose of an open post is to give you the opportunity to make a comment, ask a question or have a conversation about any aspect of the work of BBC Future Media or BBC Online.

As always in an open post, the ground rules are:

1. Comments need to abide by the BBC’s House Rules. Keep the conversation civil please

2. If you want to make a specific complaint about the BBC use the Complaints website

3. This open post is about the work of BBC Online – if you want to have a general discussion about the BBC, try the Points of View message board. Information about the BBC can also be found on the About The BBC blog and the BBC News Editors blog.

I can’t promise to answer every question or comment but I’ll host and do my best.

The post will be open for comments for a month.

Thanks

Nick Reynolds is Editor, BBC Internet blog

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Comments

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  • Comment number 33. Posted by David Berlin

    on 17 Dec 2013 17:55

    @NikonProfessional

    There's considerable effort involved in whitelisting devices for full programme downloads and we have had to prioritise the order in which we test the 4000+ devices that can currently install the BBC iPlayer Android app according to their UK popularity and usership of BBC mobile services.

    After a device has passed our compatibility testing process, we add downloads support by identifying the handset in our config, without the need for an app release. We're currently testing a couple of devices per week and you can see the growing list of those that have passed and been whitelisted here: http://iplayerhelp.external.bbc.co.uk/help/mobile_tablet/android_downloads_device

    David Berlin, Senior Product Manager BBC iPlayer Mobile Apps

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  • Comment number 32. Posted by NikonProfessional

    on 17 Dec 2013 15:02

    I see we're supposed to use the iPlayer contact page for iPlayer related issues. Duh! That's fine, but I keep getting the same negative and unhelpful answer.
    Also frustrated to see very few blogs we're actually allowed to add comments.

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  • Comment number 31. Posted by NikonProfessional

    on 17 Dec 2013 14:59

    Message for David Berlin: what is it about an Android tablet that makes it compatible with iPlayer download? My product will never be branded so what specification is required for me to obtain that 'download' button?

    Thanks!

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  • Comment number 30. Posted by WordsofWisdom

    on 17 Dec 2013 11:57

    I should have said, I'm in Australia. In fact in Perth.....enjoying the return of the urn!!

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  • Comment number 29. Posted by WordsofWisdom

    on 17 Dec 2013 11:29

    I've been unable to comment or even view comments for over 2 weeks now. It's killing me with all the football action and the ashes series going on! Help!!

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  • Comment number 28. Posted by Matt Humphreys

    on 17 Dec 2013 11:06

    @Graeme Hewson

    Thank for your comment Graeme.

    I’m sorry An Uneartly Child wasn’t available on BBC iPlayer. This is due to rights restrictions, the specific details of which we are not able to disclose publicly. The BBC usually obtains licences from all suppliers and contributors to deliver the broadcast, iPlayer catch up availability, and repeat transmissions where possible. However, there are instances where it can prove unaffordable for the BBC to 'buy out' all rights from these contributors upfront or rights holders might not agree to grant the BBC permission for certain uses of their contribution to the programme.

    At present programmes made available only on BBC iPlayer are publicised via the relevant programme website and in some cases they are pointed to from our linear TV channels or publicised via listing magazines and other websites where appropriate. We do not currently have a list of all the programmes made available only on BBC iPlayer but this content will be highlighted as it becomes available via the BBC iPlayer Twitter account, BBC iPlayer newsletter and Featured section on BBC iPlayer. We will also be looking at how we can improve the visibility of these programmes in the future.

    Matt Humphreys, Executive Editor - BBC iPlayer

  • Comment number 27. Posted by KernowChris

    on 16 Dec 2013 15:44

    BBC Sport iPad App ....

    made a comment in the relevant post, but no response, major issue, video cannot be made fullscreen, this needs sorting asap.


    iPlayer HD

    Is 2.8Mbps really fast enough for HD programming to be sent out at? Previously the website has used 3.5Mbps which looked fine with sport. Ski Sunday didn't look it's best when viewed today.

    iPlayer general.

    Connect devices issues, Sony Bravia and BR and BT Vision+ both having issues, what is the turnaround on resolution of these matters now? Hopefully pre Christmas.

    iPlayer on Tablets.

    When will HD content become available via these devices?

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  • Comment number 26. Posted by curleylarrymoe

    on 16 Dec 2013 02:52

    @hungryherbie - Ref my post #7 on Mr. Hall's 28 Nov 13 blog which was addressed to Mr. Reynolds: If emulation IS the sincerest form of flattery, I AM, well and truly. (Note: copying & pasting should be done with integrity).
    @ Mr. Reynolds - I've only now found this blog and appreciate your answer to MY post, addressed in MY words, but to "hungryherbie".

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  • Comment number 25. Posted by hungryherbie

    on 9 Dec 2013 20:45

    Thanks Chris for getting back to me cheers (I thought it was just me having problems)

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  • Comment number 24. Posted by chris white

    on 9 Dec 2013 15:41

    @hungryherbie (comment 23)

    Unfortunately we have been experiencing some technical issues with our commenting functionality on sport outside the UK. But rest assured we are working on a fix and plan to have this issued resolved in the near future.

    Chris White – Sport Product Manager, BBC Global News Limited

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