Back in March, we started rolling out a new version of BBC iPlayer: designed for a multiscreen world, so the experience is consistent, but optimised across PC, tablet, mobile and TV devices. We’ve had some great feedback so far, but lots of you have been asking when new BBC iPlayer will be coming to the devices you have. So today, I can update you on the roll-out on Connected TVs.

As I outlined in my previous post, over time, we are looking to migrate the majority of all existing devices to the new version. However, with BBC iPlayer now available on over 1,200 devices, this is a major task and will take a bit of time. Today, I am happy to announce the next wave of devices is ready to go.

These include (by device):

TVs:

Bush (2014), Celcus (2014), Cello (2012), Digihome (2014), Finlux (2014), Hitachi (2014), JVC (2014), LG (2014),Linstar (2014), Luxor (2014), Panasonic (2014) Philips (2014), Polariod (2014), Samsung (2010, 2011, 2014), Sharp (2014), Sony (2011, 2014), Toshiba (2012, 2013, 2014), Vestel (2012)

Blu-Ray:

LG (2010, 2011, 2012, 2013, 2014), Panasonic (2013, 2014), Samsung (2011, 2012, 2014), Sony (2012, 2013, 2014), Toshiba (2014)

Set-top boxes:

Bush (2014), Hitachi (2014), LG (2012), Tesco-Technika (2012), Western Digital (2010, 2011, 2012)

These will be rolled out over the coming week.

For full brand and model information, please refer to the BBC iPlayer help pages. 

Closure of BBC iPlayer ‘Bigscreen’

BBC iPlayer on Bigscreen

The eagle-eyed amongst you will see the list above includes a number of devices that are currently using our ‘Bigscreen’ version of BBC iPlayer - which launched over five years ago and is currently only being used by 0.1% of BBC iPlayer users.

With this in mind, limited resources, and new BBC iPlayer rolled out to over 85% users, we’ve had to make the tough call to retire the ‘Bigscreen’ version. This means that from next month (September 2014) some devices that are using this ‘Bigscreen’ version on some TVs, Blu-Ray devices and PCs connected to TVs will no longer have access to BBC iPlayer. There are lots of other devices that can access BBC iPlayer and for the full list please refer to the BBC iPlayer help pages.  

Please note that we have a similar looking service based on MHEG technology for Freesat compatible devices. This is not closing in September.

Q. What about the versions of BBC iPlayer on Virgin Media Tivo, YouView, BT Vision and other devices?

A. We are working with YouView, Virgin Media and BT to bring new BBC iPlayer to these platforms. Whilst I cannot announce dates, we are targeting this year for these platforms. Similarly, other devices on our legacy version of BBC iPlayer will be migrated to the new version this year as well.

Q. You said Xbox One was coming soon – any update there?

A. Yes. I am happy to announce that we’re aiming to launch new BBC iPlayer on Xbox One by the end of this year.

We have completed four releases to this product since we launched out of preview in May – this has included a number of fixes and improvements to performance of the product on all devices. Some of you will have noticed better video playback performance, clearer labeling and a number of other minor improvements that we have made in response to both audience feedback and usage data.

As always, I love hearing your feedback, so please drop me a note below with suggestions for how we can make BBC iPlayer even better on Connected TVs.

Marcus Parnwell is Executive Product Manager for BBC iPlayer on TV.

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  • Comment number 118. Posted by Louise

    on 21 Sept 2014 23:16

    We have an LG HR600 that is on the supported list but it hasn't worked since the upgrade. The new home screen shows but none of the navigation works. As we have busy jobs and lives iPlayer is our primary way of watching TV. I am finding this very frustrating.

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  • Comment number 117. Posted by Sarah Smith

    on 21 Sept 2014 16:53

    I, like most others here have the TV crashing (and scaring the life out of anyone watching as it causes a loud noise from the speakers when it crashes) and no volume control. It's so frustrating as it used to be great to be able to watch iPlayer on my Samsung TV. PLEASE, please sort this out urgently. Sarah

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  • Comment number 116. Posted by johnt

    on 21 Sept 2014 12:29

    Does anyone of authority read these comments?
    The BBC Trust and the BBC executive have repeatedly stated that the BBC I player, including radio and catchup for both will be retained. Yes they have agreed the introduction of additional mobile facilities, which are complementary to, but not as replacements to the original I Player facility. Indeed the latest BBC annual report requires the BBC to make both live and on demand
    TV and radio programmes available on TV,mobile and tablet.

    It may be worth commentators additionally sending their comments to the BBC's Executive.

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  • Comment number 115. Posted by KalyanBasu

    on 21 Sept 2014 11:37

    We have a Samsung 2010 Model UE40C6510UK.
    We now can not play BBC i player when other internet e.g. Youtube etc. are OK.
    Please help!

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  • Comment number 114. Posted by rpt

    on 19 Sept 2014 18:37

    I'm not impressed by the suggestion that if you've lost iPlayer on your TV or BluRay, you can watch it on a PC or tablet. I like to watch TV on my TV.

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  • Comment number 113. Posted by JuhaI

    on 19 Sept 2014 18:29

    The volume now works on my Samsung UE32C6715, thanks for fixing it. I am frequently using subtitles and they disappear consistently after 20-30 minutes into the program. No way to get them back anymore for the duration of the program. For a new program they are again available for the same amount of time. I hope you could have a look at this.

    Other than that the speed and usability of the new UI is terrible compared to the old one.

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  • Comment number 112. Posted by Katie Chilton

    on 16 Sept 2014 22:06

    I am very disappointed the Sony box I bought specifically to watch bbc i player is now no longer supported and therefore for me really worthless. I also agree with comments about bbc radio player being more difficult to access. For a slightly older generation who don't actually want to keep on updating tvs, dvd players, mobiles or tablets with other gadgets this seems like the BBC being really out of touch with a large section of their viewers. We liked things the way they were, and yes we are paying our tv licences for a service that is not taking our views into consideration. I think you are being ageist and costing people a lot more money to renew equipment they don't want to renew, so it is also not environmentally friendly either. Life long supporters of the bbc will get fed up- my kids already laugh at me when I call my radio a wireless, and I send e mails when I mean txts......we just don't get new technology and I think I will just have to give up on bbc as I don't want to tweet or hash tag anything to anyone! Where is my book? Very frustrated with bbc on this one, may boycott Strictly this year! ( ps I think this is the first blog I have ever done as well).

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  • Comment number 111. Posted by Jasmine

    on 16 Sept 2014 18:31

    I am a big advocate if iplayer, we love it and use it a lot. Mainly viewing through Sony TV and blu ray player circa 4 years old. Imagine our surprise and disappointment that this function is now unsupported and has just been removed from our options. As I now discover this was the big screen version. I view through free view so now cannot watch iplayer at all on the TV:-(. Come on Beeb don't you have the technology to keep the old big screen ? Am I really having to consider buying new TV???? TV Sony kdl 40ex503, blu ray bdp s370.

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  • Comment number 110. Posted by C Kitchener

    on 16 Sept 2014 16:01

    This is still not working properly with Samsung Blu-ray players. The iPlayer works after a fashion but when you try and exit from it the Blu-ray player locks up and nothing can be done with it until it has been unplugged and plugged back in again. Accordingly using iPlayer is a hassle and I will have to give up using it.

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  • Comment number 109. Posted by Marcus Parnwell

    on 16 Sept 2014 08:54

    @Mark Durrant
    The new version does offer higher quality video and therefore higher bit rate requirements. You can however lock in the previous low bandwidth version by going to Settings -> Video Quality and choosing "Lower Quality"

    @Lina
    Sorry for the confusion but this device is no now longer supported. I have asked that this be corrected on our help site.

    @Gus
    To answer your questions:
    1.) There are two pieces of work happening. Samsung released a new version of the browser application that hosts BBC iPlayer - this restored volume control.
    Secondly, BBC engineers are working on some fixes for a bug where on some devices, the TV will crash if you exit BBC iPlayer during video playout. In the meantime, there is a work around for this - you can hit "Stop" on the remote before you exit.

    2.) We did have a version mismatch between the version we were testing and the browser used in the live environment - this was our mistake and we are taking steps to improve this going forward. To speak to your point around rollback, there is no version to roll-back to. The reason for this release was to maintain the service for users. I accept it was not perfect - but the alternative (no iPlayer) was significantly worse.

    Regards,

    Marcus

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