In September I announced the launch of video downloads for our 11 most popular Android devices. Over the last seven months we have been gradually adding more models to the list of devices supported for this feature.

In response to public demand, instead of our previous policy of comprehensively testing specific devices before enabling downloads, we are now offering video downloads functionality by default to all Android devices running Ice Cream Sandwich (ICS) or above.

The opening up of this feature to more than 96% of current users of the BBC iPlayer Android app is the result of development by the BBC iPlayer team and extensive testing via the BBC Mobile Compatibility Programme (MCP). We believe that the vast majority of devices will enjoy a great video downloading experience. However, with more than five thousand different phone, phablet and tablet models able to install the BBC iPlayer Android app, there are likely to be a number of devices that exhibit bugs concerning download behaviour.

A pile of Android devices as tested by the BBC Mobile Compatibility Program (MCP)

Should the BBC be made aware of a major issue with the downloads feature that is affecting a particular device, we now have the option to disable this feature for that specific model/OS combination, while we assess whether it can be fixed.

If you are experiencing problems with downloading or playing back downloaded programmes, you can check here to see if downloads have been disabled for your device. If your device is not listed, please report what you are experiencing via the links on the page. We can’t promise that we will fix every issue that is brought to our attention (there may be device limitations that prevent us from doing so) but we will seek to address problems according to the complexity of the issue, as well as the UK popularity and the user numbers of the device itself.

As always, I welcome your feedback,

David Berlin is Senior Product Manager BBC iPlayer Mobile Apps.

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  • Comment number 22. Posted by wharfeman

    on 1 May 2014 10:21

    I have a Lenovo S6000 Idea Tab and I am able to download bbc iplayer programmes onto it, no problem, but when I try and view the download, after a couple of seconds the message "We're sorry - you are unable to view this downloaded programme" appears. The picture and sound is on briefly so the programme appears to have downloaded successfully, but I am unable to watch any further.
    I have checked for the latest software, which I have, tried uninstalling and reinstalling the iplayer and media player apps, with no success, and even restored factory settings on my Lenovo, again, with no success.
    Can you think, and advise, of any other reasons why I am unable to correctly view my downloaded BBC programmes.
    Thank you in anticipation

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  • Comment number 21. Posted by ed

    on 25 Apr 2014 06:14

    "We are aware that Android users in the Channel Islands and the Isle of Man appear to be unable to download certain apps from Google Play. We want all of the BBC's mobile applications to be available to licence fee payers throughout the UK, including the Channel Islands..."
    0When did the channel islands become part of the UK? Please correct your web page.

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  • Comment number 20. Posted by ed

    on 25 Apr 2014 06:07

    The Asus memo Pad me173x has been blocked but not added to the list.
    Downloads were available for a short time then probably turned off.
    Would save users a lot of time if the list was accurate.
    A very annoying and time consuming experience.
    I suppose the spin got the media attention but the real situation is probably completely different.

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  • Comment number 19. Posted by Dick Clark

    on 21 Apr 2014 21:56

    Same problem as poster 13 & 18 with Kindle Fire HD with programs first broadcast post 15/4.
    Have tried removing and reinstalling both the iplayer and media player apps available on Kindle Fire Market place, but like poster 13, no luck. Most annoying!!

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  • Comment number 18. Posted by Alan Robertson

    on 21 Apr 2014 15:04

    Same issue as poster no 13 here - Nexus 7 and download finish but do not move from Queue to Downloaded and thus cannot be viewed - meaning it's now worse than before where at least you didn't waste time downloading!! Please fix this urgently, Beeb.

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  • Comment number 17. Posted by alistair

    on 20 Apr 2014 18:04

    but not within the Isle of Man and the Channel Islands see
    http://iplayerhelp.external.bbc.co.uk/help/mobile_tablet/droid_app

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  • Comment number 16. Posted by alistair

    on 20 Apr 2014 17:56

    but not in the channel islands

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  • Comment number 15. Posted by Alan Robertson

    on 20 Apr 2014 14:31

    Well done for making this move :D

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  • Comment number 14. Posted by David Brake

    on 19 Apr 2014 16:56

    I hope that audio downloads will be next. For some reason the BBC seems to make it much more difficult to find podcasts than to find the streamed versions of its audio programming. Where podcasts are not available it would be great to be able to simply download the streamed version for offline use - time limited if you have to...

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  • Comment number 13. Posted by MichaelY

    on 19 Apr 2014 04:57

    I have an issue: after the new update I am no longer able to download programs: they download completely but don't move from "queue" to "downloaded". And when I try to delete them from the "queue" the iplayer app crashes.

    This only happens with programs from april 15th and later, if I try to download a program from the 14th it will download correctly and I am able to watch it.

    I tried the Android App on a Google Nexus 7/Samsung S2/Samsung S3 but all with the same result. I have of course removed the app, re-started the devices and installed it again but with nu luck.

    Judging from Posts on the web and in the Play Store I am not the only one:
    http://forums.digitalspy.co.uk/showthread.php?p=72264907
    https://play.google.com/store/apps/details?id=bbc.iplayer.android&hl=en

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