Hi, I’m Navin Nair, a Business Analyst in the BBC iPlayer team.

Almost exactly a year ago, we brought BBC iPlayer to Windows Phone 8 devices for the first time. Today I’m pleased to announce a major update to the app bringing the benefits of the new BBC iPlayer to Windows Phone 8 devices, making it easier to catch up on your favourite programmes as well as discover new content.

You can read more about the new BBC iPlayer here, but in this post I’m going to focus on the features which are making their debut on Windows Phone 8. First, we’ve overhauled the viewing experience, switching to an adaptive bitrate media player. This means those of you with poorer internet connections will still be able to watch content while those with faster connections will get the best playback quality available. You can also watch programmes with subtitles, delivering on the BBC’s commitment to accessible content for all. But wait, there’s more! We’ve also added live TV, so you can keep up with any BBC channel on the go.

Home page, channel page and category page

As well as new features, we’ve put a lot of effort into improving the general app experience. This update is far more stable and is expected to work with a wider range of Windows Phones. We know this was one of the main gripes with the original app and we’re keen to do more for a steadily growing user base. We would love to add features like downloads once the market share increases to the point we can justify the additional development and infrastructure costs.

Once you update the app, you will notice that Radio content is no longer available. This was a difficult decision, but it allows us to focus on offering the best TV viewing experience in iPlayer. I do appreciate that this leaves some without a way to enjoy radio content but we really believe that the experience of the new BBC iPlayer is a huge leap forward and worth taking now. The iPlayer Radio team are currently working on a similar app with an optimised listening experience so stay tuned for more news on this.

The updated app is available now via the Windows Phone Store; I encourage you to download it and try out the new BBC iPlayer experience for Windows Phone 8. We’re keen to hear what you think: rate the app, leave comments or complete the online survey. We’re always looking to improve the product and keep bringing you the best viewing experience we can. I hope you enjoy using the new app!

Navin Nair is Business Analyst, BBC iPlayer in BBC Future Media

Update 8th July 2014. The BBCiPlayer Radio app is now available for Windows 8 phones. Please read Daniel Bean's post for more details. Thanks.

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  • Comment number 27. Posted by paulr

    on 19 Jun 2014 18:46

    Loving the new/retrospectively posted answer in iPlayer FAQs on how to carry on listening to radio on iPlayer for Windows Phone.

    "Later this summer we'll be launching a separate BBC iPlayer Radio app. If you'd like to keep listening to radio in the meantime, do not update your BBC iPlayer app until then - the existing app will continue to work until the BBC iPlayer Radio app has launched."

    Brilliant NOT, no warning when you issued the downgrade to New iPlayer, and I no offer to upgrade to the previous version.

    Also noticed iPlayer Radio is going to be another wrapper! Really how much do you love iPhone (native app from day one even though minimal market share) and how much do you hate Windows Phone; remembering that one of the BBC's main values is "Trust is the foundation of the BBC: we are independent, impartial and honest." The different ways you treat your customers purely based on their purchase choices clearly show that you are influenced, you are partial and as to honesty, we are going to do iPlayer for Windows Phone 7.5/7.8, really we are, we're working on it, oh we're not, and because of your actions you are rapidly losing the trust of some of your customers; the comments shared here would be the proof of that.

    To regain that trust you must offer all of your customers the same service, that means the same functionality ie. live listening/viewing, catch up services, and downloads. These steps would prove that you are independent and impartial.

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  • Comment number 26. Posted by jodarav

    on 18 Jun 2014 15:29

    I would be interested in your further comments on how someone in the BBC thought it was a good idea to remove the radio function from the new and improved iPlayer. Visit the windows store page for user comments. Shocking of the BBC.

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  • Comment number 25. Posted by paulr

    on 18 Jun 2014 00:39

    So when will the iPlayer Radio app be available? A simply question that needs a simple answer; a date!

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  • Comment number 24. Posted by Ephemeron

    on 16 Jun 2014 14:43

    What do you business analytics have to say about irreperable brand damage due to replacing a popular product with a poor substitute and refusing to acknowledge the customer feedback to that effect?

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  • Comment number 23. Posted by Ephemeron

    on 16 Jun 2014 14:36

    #5 lol, couldn't agree more. I gave up using it on phone, tablet and PC since none of them work properly. And the interface is only of use to an infant, who will enjoy the big pretty pictures.

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  • Comment number 22. Posted by Rick M

    on 15 Jun 2014 22:35

    I would like to join the chorus of disapproval at your decision to remove the radio player. It might have appeared correct from a technical perspective but, like a lot of technologists, you have trivialised the impact on your customers. It is a bad decision and you got it wrong.

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  • Comment number 21. Posted by Andy Moore

    on 14 Jun 2014 15:45

    If you want to listen to BBC Radio stations then there is always the RadioPlayer app.

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  • Comment number 20. Posted by artworker

    on 14 Jun 2014 07:25

    There is a great alternative to iPlayer for radio. It's free, simple to use and very quick. It's called 'Listen Again'.

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  • Comment number 19. Posted by vongroth

    on 12 Jun 2014 15:47

    Am so upset that I can no longer the listen to the radio on my phone. I have pretty much never watched TV on my phone - quite frankly your day has got to suck if you have to resort to watching a programme on a 6" screen of a phone. However I used my phone to listen to BBC radio every single day. Is this decision down to pandering to 15 to 23 year olds who you believe will be watching endless iPlayer shows? I doubt these guys even pay a TV licence.
    If you are not capable of reinstating the previous functionality or putting together a radio app quickly then farm this business out to someone else....there are enough developers in the industry who could get it up and running very quickly....call Microsoft!! It is shameful that you have totally disregarded a chunk of your radio listeners with no thought whatsoever. At least have the decency to acknowledge and apologise.

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  • Comment number 18. Posted by I miss the BBC collective

    on 12 Jun 2014 12:07

    Another user who solely used the app to listen to iplayer radio. There is now no (direct) way for me to access non-live bbc radio output on my phone, unless I resort to ripping iplayer streams as mp3s via a computer, then listening to them at a later date, which I'm sure you're keen to avoid.

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