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Keith Jones Keith Jones Head of Communications & Complaints, BBC Audience Services Blog posts in total 4

  1. Handling complaints effectively

    Thursday 20 February 2014, 11:21

    Keith Jones, Head of Communication & Complaints, BBC Audience Services, reflects on the conclusions of a BBC Trust report into the service.

    Read more about Handling complaints effectively

  2. Updating the BBC Complaints website

    Tuesday 22 November 2011, 14:38

    Editors note: The new BBC Complaints website is now live. You can see it at

    Every year, the BBC receives around 1 million comments, appreciations, complaints and enquiries via the Audience Services team.

    It's our job in Audience Services to ensure that every comment and complaint...

    Read more about Updating the BBC Complaints website

  3. Switching off and switching over

    Friday 6 November 2009, 16:20

    The switch-off of some analogue TV signals as part of the gradual switchover to digital TV came to parts of North West England this week. If you were affected you'll have been aware of all the publicity from Digital UK, who are masterminding the work for all broadcasters.

    Because Digital UK are helping...

    Read more about Switching off and switching over

  4. Reacting to reactions

    Monday 26 October 2009, 09:36

    Hello, I'm Keith Jones, and I am Head of Communications and Complaints in BBC Audience Services, which doesn't describe very clearly what I, or my team, do. I'm responsible for managing a large chunk of the services we provide for our audiences.

    We have felt for some time that we should explain more...

    Read more about Reacting to reactions

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