Winter 2012 Open Post
Plaque on the door of the Russell T Davies era TARDIS
As one season closes, another one opens; welcome to the Winter 2012 Open Post.
This is a chance for you to talk about topics that are on-topic for the BBC Internet Blog, but aren’t covered by any other posts currently open for comment.
The Autumn open post covered a lot of ground; we had answers to questions about the use of video on the News website, the blogs platform and postcodes. Liz Brown, product manager for News, updated Keith on moving News programmes to /programmes, and we were able to give Russ a bit of advance notice of the blogs migration to iSite.
Steve Hermann, Editor of the News website, answered @cping500’s question about text, video, and transcripts:
… currently we do not think the level of accuracy would be high enough to automate the process across the board. However, providing manually generated transcripts is something we try to do when we have pre-filmed material and the time to do it, but on daily news we do not have the resources to do it routinely.
We got the “About the BBC” site to change the address for our colleagues in the North-west to say “Salford” instead of “Manchester” - well spotted, Sue.
Steven Derrick explained more about how BBC iPlayer support works:
Every morning, the support team will sift through every single contact that we’ve received in the previous 24 hours. Any reports that indicate there could be a potential fault with BBC iPlayer, whether it’s an issue with a particular programme or with another aspect of BBC iPlayer, gets escalated for further investigation. The team will continue this process regularly throughout the day and once an issue has been escalated will update the help site accordingly.
A number of feature requests (eg #1, #3.2, #23, #36, #41) or bug reports (eg #20) have been passed on, and a couple of more detailed (#24, #30, #56, #80) or strategic (#19) questions haven’t had an answer yet. My colleagues are very busy building and maintaining services and it isn’t always possible to dig down into the details.
There were complaints that the BBC Internet Blog wasn’t getting enough links from the new home page, and that you wanted more blog posts on some things – such as the new home page. I naturally want more traffic and blog posts, so thank you for your support there.
I’d like to repeat my requests from the autumn open post: please separate questions, cite commitments, and use complaints site, moderation appeals process, and iPlayer help site if you have a complaint, a blocked post you want reversed, or a problem with iPlayer.
Several subjects – such as satellite reception – have been discussed at great length. It would be nice to hear some novel subjects come up. I look forward to reading and responding to your new questions and comments.