iPlayer: Some common questions answered
- 22 Oct 07, 09:45 PM
The iPlayer, which is the BBC’s website and media player for it’s 7-day catch-up service, has been available for testing over the last few months, and from the comments on this blog, it sure seems like many of you have been putting it through its paces.
It hasn’t been plain sailing for everyone, so I thought I would answer some of the common questions about using the iPlayer.
How do I install the iPlayer?
It is all change on the iPlayer home page. No longer is there a link to install the iPlayer, as such. All you have to do is register, and try to download a programme. You will then be prompted to install the iPlayer library. Follow the instructions to do that, and you’ll be up and running in no time.
How do I switch off signing?
The short answer is that you can’t right now. To make programmes as inclusive as possible, signed content is made available for download where available. When the iPlayer is formally launched, then the programmes will be provided in different formats, including ones with and without signing.
Where are the audio described programmes?
They are coming! The short answer is that the process of adding audio description to content is still in development. Keep an eye out for audio described shows appearing on the iPlayer in the months ahead.
What’s with kservice.exe?
A lot of people have complained that kservice, which is the program that drives the iPlayer, hogs bandwidth. That’s a problem beyond the scope of this blog, but here’s how I manage it. Most firewalls can be configured so that individual programs must request access to the internet. If it isn’t convenient, don’t let it run. You’ll need to check how to do that with whatever firewall you have installed.
If you have other questions not covered here, feel free to leave a comment, and I’ll do my best to address them. If you cannot wait, or it isn’t an accessibility issue, then don’t forget about the extensive help on the iPlayer website.
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